Cynthia Greiner Holmes
PO Box 100662
Anchorage, Alaska 99510
 [Send email to request phone number] 50-0287

Experienced results-oriented business and healthcare management professional
dedicated to team building and excellence in customer-focused services.

SUMMARY

Twenty years management experience in business and healthcare management,
including organizational policy and procedure development and implementation;
budget development and analysis; corporate and program annual strategic planning;
recruitment, training, and supervision of employees; compliance with human
resource regulations; and dedication to excellence in customer relations.

Five years program director/instructor experience in adult education
facilitating courses in business and medical office procedures, including Medical
Assisting clinical and administrative courses; Business Math; entry level
Accounting; Business Communications; and Career Development.

Proven ability to actively listen to and effectively address the concerns/needs
of consumers, co-workers, and other professionals; proactively identify issues;
and effectively implement innovative solutions.

Proven bookkeeping knowledge and skills, including grant management; Accounts
Receivable; Accounts Payable; Payroll; and quarterly reports.

Proven knowledge and skills in all aspects of healthcare information management,
including medical and dental diagnosis and procedure coding; HIPAA/42 CFR Part 2
confidentiality compliance; medical records management; and negotiation of
lucrative preferred provider and managed healthcare contracts.

Proficient in computer skills including Word, Excel, PowerPoint, Visio, Outlook,
Great Plains, Moodle, Blackboard, and several healthcare information management
software programs.

EDUCATION

Wayland Baptist University, Anchorage, Alaska
Masters of Arts in Management
Areas of specialization: Healthcare Administration and Psychology
Graduated, 2009

Alaska Pacific University, Anchorage, Alaska
Rural Hospital Administration Internship (in Nome, Alaska)
Completed summer 2008

Benedictine University, Lisle, Illinois
Completed courses in Analytical Tools for Management Decisions; Organizational
Behavior; Leadership and Ethics in a Global Market; and Economics, 2006

Wayland Baptist University, Anchorage, Alaska 
Bachelors of Science in Occupational Education
Major in Business Administration; Minor in Human Services
Graduated magna cum laude, 2005

SEMINARS

Foraker Leadership Summit, 2008
Joint Commission Environment of Care, 2008
Alzheimer's Disease and Related Disorders Certificate Program, 2007
Team-building, Mentoring, and Coaching Skills for Managers, 2007
Requirements for Human Resources, 2004
National HIPAA Summit, 2003

PROFESSIONAL SUMMARY

Associate Dean of Medical Programs
Prospect Education/Charter College, LLC
03/2009 - present
Supervise and train medical programs faculty members; Manage and develop all
faculty assignments within the medical programs department; Participate in the
ongoing development and implementation of curriculum for nine campuses, including
online; Provide strategic leadership in local implementation of medical programs
and ensure necessary adjustments/ recommendations are made to meet
educational/organizational goals; Teach health care administrative and business
courses for certificate, associate, and bachelor degrees as needed.

Manager
Southcentral Foundation, Anchorage, Alaska 
10/2007 - 03/2009
Manage the day-to-day operations of multi-million dollar, non-profit programs
and projects providing a continuum of care for women and their children,
including comprehensive residential and outpatient substance abuse treatment
services; an American Indian/Alaska Native safe home project; and the
Infant/Child Advocacy Project (ICAP). Ensure programs and projects are compliant
with federal, state, and local regulatory and licensing requirements. Manage
budgets for these programs/projects and ensure they are compliant with grant
funding sources. Develop and implement annual strategic plans at the department
level; and actively participate in the development and implementation of annual
strategic planning at division and corporate levels. Recruit, train, and
supervise administrative and clinical staff. Facilitate weekly program/project
business and monthly staff meetings. Actively participate on Clinical Associate
Competency, Customer Service, Safety, and Substance Abuse Treatment workforce
committees; and serve as a recruiter on the Clinician Interview Panel.

Staff Coordinator
Senior Care of Alaska, Inc., Anchorage, Alaska
08/2006 - 10/2007
Recruited, trained, and supervised caregivers providing in-home services to the
elderly. Conducted in-home safety checks ensuring excellence in customer
relations and services provided. Developed and implemented organizational and
caregiver policies and procedures ensuring compliance with regulatory and
licensing requirements. Created and oversaw publication of an in-house biweekly
educational newsletter dedicated to elder care. Developed, implemented, and
facilitated new hire orientation, including a PowerPoint presentation and
employee handbook/information packets. Actively participated in community
outreach events that focused on in-home services for the elderly.

Manager
Turnagain Dental Office, Anchorage, Alaska 
07/2003 - 06/2005
Managed the day-to-day operations of a multi-provider dental clinic. Recruited,
trained, and supervised administrative and clinical staff. Developed and
implemented organizational policies and procedures ensuring compliance with
federal and state regulatory and licensing requirements. Monitored timely
submission of dental claims and ensured appropriate collections of Accounts
Receivable. Verified timecards/Accounts Payable and submitted for check
processing. Managed five-unit business property, including collection of monthly
lease payments; addressing tenant concerns/needs; and overseeing building repairs
and maintenance.

Healthcare Information Management/Privacy Officer
Accounts Payable Specialist
Volunteers of America Alaska, Anchorage, Alaska 
12/2000 - 07/2003
Managed healthcare information, including privacy of Protected Healthcare
Information, month-end and year-end financial reports, and quality assurance of
documentation/data entry for services provided. Initiated development,
implementation, and training of privacy policies and procedures compliant with
HIPAA regulations. Facilitated timely submission of behavior health claims and
ensured appropriate collections of Accounts Receivable, enabling non-profit
program to consistently meet operating budget requirements. Negotiated lucrative
preferred provider and managed healthcare contracts. Assisted with verification
of employees' timecards for payroll processing.

Medical Office Specialist Instructor (part time)
Alaska Computer Essentials, Anchorage, Alaska 
01/1999 - 12/2000
Trained individuals in medical office procedures; and CPT, ICD-9, and HCPCS
coding. Actively participated on grant research and writing team.

Billing Department and Medical Records Supervisor
Anchorage Medical and Surgical Clinic, Anchorage, Alaska 
01/1998 - 01/1999
Trained and supervised the billing department and medical records staff of a
multi-specialty healthcare clinic. Oversaw compliance with federal/state
documentation regulations and data entry accuracy for services provided.
Monitored timely submission of medical claims and ensured appropriate collections
of Accounts Receivable from multiple payer sources. Was designated acting
clinical administrator when administrator was on leave.

Manager
George F. Gates, M.D., Anchorage, Alaska 
12/1996 - 01/1998
Managed the day-to-day business operations of two orthopedic surgical clinics.
Facilitated timely submission of surgical claims and ensured appropriate
collections of Accounts Receivable. Verified and processed Accounts Payable and
Payroll. Transcribed patient progress notes and business correspondence.

Program Director/Instructor
Alaska Computer Institute, Anchorage, Alaska 
12/1994 - 12/1996
Instructed groups and tutored individuals in business and medical office
courses, including Business Math, entry level Accounting, Business
Communications, Office Procedures, Medical Insurance Billing and Coding courses,
and Career Development. Reviewed and recommended textbooks and curriculum
ensuring the highest quality of education for students enrolled in the medical
office specialist program. Actively participated on organizational strategic
planning and fundraising committees.

Manager
John M. Davis, M.D., Reno, Nevada
12/1990 - 11/1993
Managed the day-to-day business operations of an internal medicine/cardiology
practice. Facilitated timely submission of medical claims and ensured appropriate
collections of Accounts Receivable. Verified and processed Accounts Payable and
Payroll. Oversaw front desk operations, including answering telephones;
scheduling patient appointments; and transcribing patient progress notes and
business correspondence. Coordinated transfer of the practice when employer
retired.

Manager
H. Douglas Jones, M.D., Reno, Nevada
12/1988 - 01/1991
Managed the day-to-day operations of an internal medicine practice. Assisted
physician with direct patient care, including physicals, EKGs, vital signs, and
collection of specimens. Facilitated timely submission of medical claims and
ensured appropriate collections of Accounts Receivable. Verified and processed
Accounts Payable and Payroll. Oversaw front desk operations, including answering
telephones, scheduling patients, and transcribing patient progress notes and
business correspondence. Coordinated closure of practice when employer retired.

REFERENCES

Professional and personal references are available upon request.