David Kirkland
 [Send email to request phone number] 82-0404 • 6813 Old Creek Court • Montgomery, AL  36117 
• kirklandds@AOL.COM

Qualifications for Programmer Analyst

I have over 20 years experience in computer application design, programming, and
implementation.  I have over 15 years of mainframe programming experience in
COBOL, Assembler, and Easytrieve.  I also have experience with CICS, TSO, JCL,
and SQL query language on the mainframe.  I can also read HTML but have not
written an application in this language.

I have over 30 years of experience working with users to determine what they
need and designing integrated applications to meet those needs.  I have designed
Accounts Receivable, Receiving, Invoicing, Inventory Control, Order Entry, and
Order Processing applications and many others.  I have also served on several QIT
(Quality Improvement Teams) along with users of all levels in the organization to
analyze existing programs and processes to make them more efficient.

I also started a QA group for Bergen Brunswig Medical and was involved in the
start up of a customer Helpdesk at Durr Fillauer. 

In addition I was in the USAR for 12 years.  I was a WO1 in Data Processing at
the time of my discharge. As a warrant officer in the data processing field I had
a Secret clearance. 


Career Track:

Project Manager/Application Analyst, Colonial Bank	2005-2007

I worked with IT staff and Business users to develop project documentation,
budgets, disaster recovery plans, and requirements.  Developed and managed
project schedules using Microsoft Project.  Developed test plans and participated
in testing application enhancements.   Diagramed data and work flow processes
using VISIO.  Extensive use of MS Word, Excel and Project.  I also used TSO,
mainframe CICS applications, and wrote a few Easytrieve programs to analyze and
validate data.. Distributed applications I worked on include Lockbox, Association
Services (coupon and payment services).

Durr-Fillauer Medical, Bergen Brunswig Corporation, AmerisourceBergen Corp
	1971-2004
(I started at Durr and moved to the other companies through mergers.)

Director, Customer Systems Support	2002-2004

Directed the operations of customer system technical support centers in two
states; supervised 65 associates supporting 12 applications distributed across
4,000 customer sites, handling over 10,000 calls per month.  Supervised level two
technical support of PC based applications.  Supervised Encore system development
activities.   Managed cross area projects using MS Project.  I assisted the
transition of Bergen customer support technical helpdesk activities to
AmerisourceBergen’s regional helpdesk after acquisition.  Developed and
maintained budgets for 4 cost centers.  Developed and used Microsoft Access to
maintain a database for analyzing data and providing reporting during the
transition.  I also managed the Montgomery Information Systems facility.

 
Director, Information Resources (Bergen Brunswig Medical)	1997-2002

Managed AS/400 (RPG), mainframe (COBOL, Easytrieve, CICS) and PC (Visual Basic)
development.  Started and managed a Systems Quality Assurance department for BB
Medical using automated testing tools like Mercury Test Director and WinRunner.
Performed Y2K risk analysis on BBMC hardware and software. Developed the Y2K
project plan, using Microsoft Project, for all BBMC software and hardware
platforms (Mainframe, AS/400, PC).  Provided Information Resources support in the
start up of new BBMC divisions and the consolidation of several BBMC divisions. 
Planned for and managed the transition of Bergen Brunswig Medical Company (BBMC)
to Allegiance Health Care systems and provided programming and analysis support
of the BBMC legacy systems during the transition period.   Preformed systems
analysis, application development and reviewed and modified application code
(COBOL, Easytrieve) using TSO/ISPF.  Developed and maintained department budgets.
Employee reviews and administrative functions.  Managed projects that were cross
functional. Evaluated, recommended, and purchased development, change control,
and testing tools for the AS/400 and mainframe environments.


Director, Information Resources, Systems Development	1993-1997

Reviewed COBOL, Easytrieve, and CICS application code to ensure standards were
maintained and resolve performance issues.  Wrote Easytrieve and COBOL programs
to verify test results, accuracy of applications, improve performance, and
provide management with reports. .  Supervised a mainframe application support
and development group.   Implemented start up of a Customer Support Help Desk to
support PC based applications written in Visual Basic. Analyzed call and Help
Desk data to determine growing resource needs and recommended system changes and
corrections that would improve customer satisfaction and reduce the number of
calls received by the Help Desk.  Member of the conversion team to compare Durr
and Bergen computer systems and assisted in planning the transition of Durr Drug
divisions to the Bergen Drug systems and in the execution of that plan.  Worked
with Bergen associates, customers, and developers to resolve issues that could
not be resolved to the customers’ satisfaction by the Help Desk.  Planned and
executed the transition of certain applications from the Durr Drug Development
staff to the Durr Medical Development staff while transitioning the Durr Drug
staff over to the Bergen Brunswig development environment.   Worked with end
users to determine needs and design and develop applications to meet those needs.
 Provided Durr Corporate Systems Committee with monthly status updates of
projects being worked on and requests that were pending.   


Manager, Application Design and Development, Durr-Fillauer Medical
Inc.	1981-1993

Designed computer applications including A/R, A/P, Inventory Control, Order
Processing, Order Entry, etc.  Wrote programs using COBOL, Assembler, Easytrieve,
and CICS and reviewed coding of other programmers.  Mentored and trained
programmers with less experience. Assigned projects to development groups based
on the resources available and the priorities set by the systems committee.  
Ensured that system standards and procedures were maintained and followed.  
Participated on numerous corporate Quality Improvement Teams to review and
improve company processes.  Researched new tools and procedures to help improve
quality and productivity of the application programming area.  Analyzed the
systems of several acquired companies and developed conversion programs to
integrate these companies into the Durr-Fillauer systems with minimal impact to
customers.  Trained users to use new computer applications and assisted them when
they had problems.  Participated in the review of a number of relational
databases.  Helped plan and implement a major operating system conversion.  
Planned and participated in the implementation of a major systems rewrite of
multiple integrated systems written in COBOL and Easytrieve.  Designed databases
for new mainframe systems.  Implemented Change Control and Problem Management
systems.  Worked closely with business users to determine needs and designed
integrated information systems that would meet those needs.   Was responsible for
interviewing, hiring, retention, training, and supervision of Systems Development
staff.  Provided reporting to management of project status and resource needs.

Computer Programmer, Durr-Fillauer Medical Inc.	1971-1981

Developed and supported computer applications using COBOL, Assembler, PL/I, RPG,
CICS, and MVS JCL.  Tested and debugged mainframe computer applications. 
Designed computer systems and applications that met user requirements. 
Researched and resolved application problems that occurred.  Assisted users by
researching and fixing problems,  Trained users on how to use new or enhanced
applications.

Education:	
Data Processing Diploma, John Paterson Technical School
AS , Troy University at Montgomery
Senior Non-Commissioned Officer Leadership Course
Seminars, Franklin Covey, Dale Carnegie, Philip Crosby

Technical Skills	

Software:  
COBOL, COBOL 2, COBOL 390, REALIA COBOL, Assembler, RPG, CICS, TSO, Roscoe,
DATACOM/DB, IDEAL, DB2, JCL, JES2, Easytrieve, VSAM, MVS, VSE, DOS, Windows
95-XP, Excel, PowerPoint, Access, Word, Project, Monarch, ABC Flow Charter,
VISIO, SQL, DB Utility.

Applications: 
Accounts Receivable (Open Item and Balance Forward), Accounts Payable, Accounts
Payable Matching, ARCOS, Purchasing, Order Entry, Order Processing, Special
Pricing, Inventory Control, Change Control, Project Management, General Ledger,
Rebates/Chargebacks, Vendor Liability, Supplier Reporting, Customer Reporting,
Internal Reporting, Customer Service, EDI (ANSI X12), lockbox, Coupon Services,
Security