Curtis E. Ogran –Technical Support Analyst

1704 Bienville Street		
Tuscaloosa, AL 35406
 [Send email to request phone number] 42-6229
E-mail [Send email using form at bottom]


Over 10 + Years of I.T.  Career Experience:  

The Go2IT Group 
1505 Kansas Ave. Lorain, OH 44052 
QSX Technician
May 08 – Present
Performed the following tasks for IBM and Tween Brands:
Configured IBM POS Devices (including POS terminals, UPS’, scanners, scanner
stands,
Cash drawers, a hub, & receipt printers).
Install Manager's (Back Office) Workstation IBM Netfinity Server with a
Network printer, key board, 3comm hubs and switches. 
Installed/ configured Sure POS 500 model 561 and Sure POS 500 model 562.
Insured the Cash Drawer Management and Count Cash Drawer screens
Are displayed properly.
Performed remote ware server script runs via auto com.
 
Talecris Biotherapeutics
4501 Research Commons
79 T.W. Alexander Drive
Research Triangle Park, NC 27709
DMS Quality Supervisor – Talecris Plasma Resources
May 07 – Mar 08
Ensured Plasma Center compliance with all applicable state, federal and TPR
designated regulations.
Collaborated daily with Center Managers to ensure product quality.
Performed numerous projects with external vendors to resolve issues internally.
Quality audited over 2000 donor charts in remediation project in Texas.
Performed daily 8.2A and 8.2K quality inspections via Donor Access Database.
Quality audited daily 100% chart reviews via DMS (Donor Management Systems)
platform.
Ensured all plasma shipments meet specifications and requirements as defined in
the Donor Center Standard Operations Procedures manual.
Prepared numerous deviation reports for corporate quality assurance.
Assisted the training supervisor with the development for SOP training materials
and Computer based training.
Maintained thorough familiarity of all customer and regulatory body requirements
including State and Federal regulations, GHA requirements, OSHA regulations and
the Clinical Laboratory Improvement Act of 1988 ("CLIA"), etc.
Interacted with Associate Directors, Corporate Directors, Regional Operations
Managers and Donor Center personnel to facilitate effectiveness checks of
corrective actions for inspection findings.
Received specialized Computer based training in Lafayette, LA 2007.
Attended Management Leadership training, Indianapolis, IN. 2007
Pomeroy IT Solutions
1020 Petersburg Rd. 
Hebron, KY 41048
Regional Backup Technician – Alabama
February 2007 - Contract Site work on as needed basis
Performing on-site POS rollouts for Parisians, Best Buy, and Old Navy
And Blockbuster.
Telecommuter as DBA for 2002 Access database.



COM force Technical Services, Inc.
1855 W. Baseline Road Suite 210	
Mesa, AZ 85202
System Site Support for EDS
September 2006 – January 2007 (contract ended)

Responsible for maintaining MAN-IT Business Administration Atom Engine and DCS
servers.
Managed Desktop client imaging, printers and plant floor PL controls. Maintained
production via SQL queries and clustered server reboots. Responsible for plant
downtime from an IT prospective. Maintained over 60 PC’s and printers throughout
the plant. Barcode wireless scanning and light curtain systems technology
monitored daily.
Reports written daily using Microsoft SQL Server 2000 via Crystal Reports.
Took 10 clustered production servers offline and back online to ensure limited
loss of production. 
MS-SQL queries written and committed daily.
All tasks performed in an unsupervised environment.



ProTech Solutions
1624 21st Street South
Birmingham, AL 35205
Help Desk Level 2 Analyst 
Compass Bank, Birmingham, AL 35209
June 2006 -September 2006 (contract ended)

Performed first call resolutions for IT Helpdesk
Top 5 in first call resolutions averaging over 70% of all calls.
Daily Experience with the following applications:
Remedy Help Desk Ticketing System
Citrix Server Management Console
Active Directory/Win XP Administration
Console One Administrator – Novell
Thin Client Remote Control Support Console
Mainframe, CICS, TSO, Total Systems, Mobius, ALLTELL production
Dame Ware Mini Remote and AD Utility Manager
Siebel Systems/ Navigator/Hummingbird
Emulator printer setup and configuration
Lighting Fax Administration



Electronic Data Systems
210 Data Drive (Bellsouth Data Center)
Birmingham, AL 35216
Migration support Helpdesk Analyst
March 2005 – September 2005 (Contract Ended)
Supported users remotely to manage migration using Quest tools
Performed NT Server retirements via Quest active 
Secured user’s data and email accounts during migration from NT to Win XP.
Used VNC viewer for remote assistance daily.
       		                   
Amsouth Bankcorp
250 Riverchase Parkway East
Hoover, AL 35216
Level 2 Support Analyst 
April 2000 - January 2005                                            
Birmingham Wealth Management Operations
Technology Group/RCS 5th Floor
Birmingham, AL 35244
                                                                                
                   
Experience on a daily basis with: 
Windows NT/2000 Active Directory, DNS, IIS Admin NTFS permissions and scripting
SMS remote tools used daily PC support of applications daily.
Responsible for writing, installing and maintaining base image for over 1200
PC’s
UNIX Aix 4.0 Administrator/ VI Editor/Script Writer
MS Office 97/ 2000/2003/XP Software Distributions performed
Lotus Suite/ Notes R5 – support and configurations performed daily.
Bloomberg/DDE server configuration and installations
AFO Manager- Omniweb/OmniviewAccess 
IBM Personal Communications - Mainframe Emulation  
Mainframe STP script Writer – Sungard Advantage systems
DBA using MS Access and report writing via Crystal Reports 9.0
Taught PC classroom instruction for new employee orientation
Right fax configuration and installations performed
Numerous Financial Applications tested and procedures written and updated
weekly.
                   

Teksystems, Inc
1200 Corporate Drive Ste. 355
Birmingham, AL 35242
Help Desk Coordinator/Field Support
1997- 2000
Y2K Conversion Specialist
Helpdesk Analyst instructing techs on site for Compass bank
Instructed technicians in the field via phone as to bank client side
configuration procedures.
Gained hands on experience with desktop rollouts including token ring to
Ethernet conversions. 

Education Summary:  
Bachelors of Science Business Management - December 1993
University of Alabama Tuscaloosa, AL 35405
Technical Certifications:  A+ Certified Technician 
Computer Technology Industry Association Verification # e35att2006 
Microsoft Certified Professional – Since 2001