LAURA DEANN ARGO                                     [Send email to request phone number] 66-4845-cell
1130 AMBERLEY WOODS DRIVE                         DeAnnArgo@yahoo.com
HELENA, AL 35080 


SUMMARY
I.T. professional with extensive experience in the full software development
life cycle. Offer excellent analytical skills, proficiency in multiple languages,
databases and tools, and solid training and technical writing skills. Flexible
team player recognized for positive responses to changing priorities, effective
crisis management, and complete follow through. 


PROFESSIONAL SKILLS:
   
Database:  DBArtisan tool, Sybase (T-SQL, DB-Lib/C- ~2 yrs), Oracle (Pro*C-1
yr),DB2 (2 yrs), Informix (4GL-7 yrs), Teradata (trng), MicroStrategy (5 yrs)

Web:  Java, JavaScript, BEA Weblogic, iplanet, HTML

Traditional:  C, C++, Visual C++, Visual Basic, Unix Korn Shell, X Windows,
Windows

OS:  UNIX (HP-UX, Solaris, AIX), Windows XP, DOS, MacOS

Tools:  Sharepoint, Documentum, Harvest, REMEDY, CMTS, Winrunner, MS Office
Suite, SourceSafe, CMS, ssh/sftp


PROFESSIONAL EXPERIENCE:                                                   

SOUTHERN COMPANY, B’HAM, AL, Computer Systems Analyst  12/2007-8/2007

• Developer on the Financial & Contract Services team for the IT Generation
organization. Responsible for the successful design, development, testing &
deployment of a new wholesale billing release that involved complex mathematical
Sybase T-SQL code.


ACCENTURE, BIRMINGHAM, AL (Client: AT&T, formerly BellSouth)

Production Support Analyst                                  2005-2007

Member of a 3-person U.S. team responsible for providing 24X7 production support
services for 40+ critical Enterprise Billing web services and client/server
applications.

• Took the initiative to author 20+ operational job aids which helped new U.S.
and offshore team members to become productive quickly. Patiently answered
questions from our offshore team, until they were capable of supporting our
applications at night1.

• Saved company time and money by successfully preventing major system outages
weekly due to close proactive monitoring of our applications using Korn shell
scripts. Performed data verification in DB2 databases using SQL. 

• Participated and led crisis bridge calls for high severity outages which did
occur, determining and documenting root cause by tracing transactions through
multiple application logs. This required extensive diplomatic intergroup
communication. 

• Created a process to streamline monthly database updates from an outside
vendor by working with this vendor and AT&T firewall personnel. Migrated the
process from postal mail to a secure FTP update, documenting and training our
team on the process.  

• Represented our team as project leader for a major upgrade requiring extensive
testing and intergroup coordination. Deliverables were on time and project was
successful. 

Lead Software Developer                                     1998-2005

Member of various development teams in Customer Markets and Billing responsible
for full software development life cycle and support of critical client/server
applications.  

• Reverse engineered numerous C, Korn shell, database and COBOL applications,
producing pseudocode and detailed design documentation. This helped our team to
more quickly fix defects and design/code enhancements to our existing
applications.

• Gathered user requirements and provided related deliverables surrounding an
IVR (Interactive Voice Response) migration to a Genesys platform utilizing the
Periphonics toolset. Gave client presentation on part of the design. Authored
Unix Korn shell scripts to aid our team in system monitoring. 

• Successfully worked alongside another team member to develop a C++ enhancement
for a high profile Credit Bureau Interface Billing project with tight deadlines.

• Authored test scripts while performing component, regression, & performance
testing.

• Received a client award and gift certificate for providing 5 years of
excellent service to our Atlanta customer as the sole developer / tester /
supporter of an Informix data warehouse call volume system utilizing Korn shell
scripts, C, SQL, Informix 4GL, and the  MicroStrategy suite (Agent, Architect,
etc.) Developed a new MS Access application which allowed our customer to
“lockdown” warehouse data in a customized manner. Automated monthly data
archives. Created a test environment. Performed UNIX system administrator and
Informix database administrator functions.


MACESS, BIRMINGHAM, AL, Software Engineer                   1997-1998

• In addition to Visual C++ development, testing, and defect resolution, served
as the developer point of contact for the Client Support Help Desk.

• Authored DOS scripts that automated SourceSafe functions while serving as the
version control / release manager for their commercial healthcare imaging
software. 


KINDERCARE, MONTG., AL, SYSTEMS ANALYST                     1995-1997
RHEEM MANUFACTURING, MONTG., AL, CONTRACT PROGRAMMER	         1995
ANTEON GOV’T SERVICES, MONTG., AL, SOFTWARE ENGINEER        1993-1994
GTE GOV’T SYSTEMS, MONTG., AL, SOFTWARE ENGINEER                 1993
NATIONAL SECURITY AGENCY, FT. MEADE, MD, COMPUTER ANALYST   1988-1993
FEDERAL BUREAU OF INVESTIGATION, WASH., D.C., HONORS INTERN      1987


EDUCATION:     
                                                 
Covenant College, Lookout Mtn., GA
B.A. in Information & Computer Science, 
Cumulative G.P.A. of 3.42; Dean's List
Trinity Presbyterian School, Montg., AL	Valedictorian

SPECIALIZED CORPORATE TRAINING:

Languages: Microsoft .Net, Java, JavaScript, HTML, C++, Visual C++, C, UNIX Korn
Shell,PERL, Windows and X Windows programming

Database: Informix, Oracle, Teradata, MicroStrategy Agent/Architect,
Informatica, Access, data modeling and database design

Tools: BEA Weblogic, Periphonics and PowerBuilder

Misc: NSA Computer Analyst Certification, Project Management, OOP, computer and
communications security, cryptanalysis, web & soft skill courses