KENNETH E. JACKSON
6431 Philadelphia Hill Rd.
Montgomery, Al 36117
(334)396-4379 (HM) (334)462-5003 (Cell)
E-Mail: [Send email using form at bottom]
PROFESSIONAL SUMMARY
Over 12 years of experience in the Management and Technical Industry. Detail
knowledge of software and hardware installations. Excellent communications
skills and the ability to deal effectively with customers
.
EDUCATIONAL EXPERIENCE
Faulkner University, Montgomery, Alabama
Bachelor of Science in Business Administration, 1994
Certificate for Cisco Training, Nov, 2000
Secret Clearance, Oct. 2000
Certificate for PMP Prep from George Washington University, 2006
PROFESSIONAL EXPERIENCE
Instos Inc. (DOD Army Medical Imaging Contract) 01/09- present
Rockville, Md
Site Analyst Specialist
Familiar with DoD HR systems, handling of existing Army base personnel record
process. Digitizing all personnel medical records within a SQL Database
environment
Assesses local operations environments determine how our system will integrate
into existing customer operations procedures. Identify any special site
specific operational issues we have not previously encountered.
Introduces system concept to local operation staff so they are prepared before
the scheduled installation.
Coordinate onsite hardware installation practices, installation documentation,
and software installations
Implement Site Survey project plan that will determine physical installation
of equipment.
Document installation plan, floor diagrams, etc for existing Army bases
domestic and international.
Provide onsite diagnostics with hardware and software installations
Conducts training of customer staff as needed on system maintenance (e.g.
backups, preventative hardware maintenance, and supplies replacement procedures)
McKesson Provider Technologies
Atlanta, Ga.
Project Manager 11/2001 01/09
Provide leadership development/implementation of projects and programs
involving department or cross functional teams focused on the delivery of a
product or program from the design process through a finished state for
internal/external customers.
Manage upgrades of approximately 25 customers a year with a yearly total
contract of approximately 1.8 million dollars
Provide a single point of contact for the project. Administer the project
from the original concept through the final implementation.
Interface with all areas affected by the project which may include customers,
client services, and various departments.
Define project scope and objectives.
Oversee/coordinate all aspects of the project and serve as project manager
between clients, line management and internal/external resources.
Use SAP system to log and track time on project.
Technical Project Manager 08/2001- 11/2006
Manage a team of 4 to assist in the re-organization and continual efforts to
advance the business unit and Clinical Division for embracing the future needs
of the HealthCare Industry through information technology.
Oversee hardware implementation schedule from procurement to implementation
for multiple large and complex customers
Conduct on-site hardware setup and installation of the Pharmacy Automation
Suite and OS if required. This includes database environments for SQL Anywhere
Studio 7.0 or MSSQL 7.0/2000 and Oracle 8.1.7.
Provide on-site problem determination and solutions for all of the above
platforms for network, hardware and operating systems. Organize training for
customers in the area of installation of client applications as well as provide
instructions on Backup and Recovery procedures for the applications. Platforms
include AIX, HP UNIX, NT4.0, Windows 2000, Terminal Server 4.0, and 2000 and
Citrix Metaframe.
NCI Information Systems, Inc. 11/98 08/2001
Montgomery, AL
System Analyst
Coordinate pre-site survey checklists to determine to readiness of the Air
Force Medical Facilities.
Assist with the coordination of numerous migrations of EAS III system(s) to
the EAS IV system(s) by converting Unix to the Windows NT environment.
Configure Windows NT 4.0 on clients and servers to establish network
connectivity. Installed Informix 7.3 and Business Objects on servers to act as
the current database for EAS IV.
Perform network vulnerabilities and network worthiness testing for Windows NT
and Unix client/server that exist on the Department of Defense network.
Coordinate in and out briefings to senior medical personnel at site location.
Compile and provide after action reports for site visits.
Serve as a SCO UNIX Administrator.
Performed Y2K testing on SCO UNIX and Windows NT client/servers.
Act as a front-line support for EAS III/IV networking/firewall problems and
solutions.
Maintain and configure sensitive servers that provide medical applications to
end users throughout the Department of Defense
Proficient in administering and troubleshooting networking protocols such as
TCP/IP, DHCP and DNS
HEALTHSOUTH Corporate Headquarters
Birmingham, AL 4/98- 10/98
System Support Analyst
Provided a centralized, singlepoint of contact for users to request hardware
and software problems.
Increased the focus on problem resolution and user satisfaction.
Improved support structure by implementing a revised problem management system
review/develop technical knowledge databases-quick fixes, common problems, and
screening questions.
Provided support for Lotus Notes 3x and 4.5, Windows NT, Peoplesoft
applications, and other Healthsouth healthcare applications.
Electronic Data System (EDS)
Birmingham, AL 9/97-4/98
Technical Account Specialist (Bellsouth Telecommunications)
Performed initial diagnosis on connectivity and accessibility problems
associated with desktop/LAN/WAN, midrange, and mainframe platforms.
Communicated and interact effectively with Bellsouths contractors, technical,
and non-technical personnel.
Act as a liaison between the customer, suppliers, and technical support groups
to resolve midrange and client-server software, hardware, and network problems.
Provided users with transport access to information and resources anywhere on
the network.
Install, configure, and troubleshoot communications media problems. Analyzed
security requirements for the LAN and WAN network users and system.
Contacted appropriate vendor technical support and maintain up-to-date
technology information.
Interface with customer liaisons to maintain distribution lists for
notifications.
Completed four weeks of Bellsouth Technical help desk training.
Electronic Data System (EDS) 11/95-9/97
Montgomery, Alabama
Business Analyst
Worked on-site in Washington D.C. to help implement software applications
compatible with the Federal Direct Loan Program.
Accessed a list identify lending institutions which handle the majority of the
student loan lending activity, and developed Project plan for lender
verification.
Used Excel and Access software to calculate and analyze data. Assisted in
System Integration Testing and in telephone integration with PC systems.
Provided user-level Network Services such as assigning passwords and accounts,
administering E-mail, and setting permissions.
Install and troubleshoot wiring and systems to broad level; configure hard
drives, backup devices.
Ensuring that end users hardware and software works properly. Provided a
front-line support for client/server and various printers in the Call Center
Environment.
Created lesson plans for Telephone Task Force and new employees.
Developed policies and procedures for the Department of Education. Researched,
developed, and presented effective communication staff module to EDS staff, as
well to the US Department of Education.
Promoted and transferred to another EDS account in Birmingham, AL.
USA Mobile Communications/Premiere Page
Birmingham, Al
Account Manager 7/95-11/95
Established major corporate accounts throughout the Birmingham metro area.
Developed group presentations to local clientele and new business.
Worked with integrated marketing team develop creative business solutions.
Managed and developed long term and short-term clients relationships.
Sales Manager/Office Manager 10/94-8/95
Opened first USA Mobile branch in Georgia, soley responsible for all business
activities.
Developed a clientele of 80% business and 20% individual accounts, developed
enough volume which required additional employees.
Directed Marketing, Customer service, and Paging services for over 300
accounts throughout Phenix City, Al., Columbus, Ga., and Albany, Ga. area.
Provided user-level network services such as; assigning passwords;
programming pagers; and administering e-mail.
Company top salesman for three months straight.
Skills
Dell/HP Workstation
HP Netserver LH Pro
HP Laserjet printers
Lotus Notes 4.5
Windows 2003/2000/ NT
HP/ SCO Unix
Business Objects 5.0
MS SQL 2000
Oracle 8i, 9i, & 10g Client/Server
SAP
FOCUS
PC Anywhere
Vertis Backup
SQL Server database installs
References, Education Documentation, and Letters of Recommendation Available
upon request
|
