IRAM GARCIA
1820 – 29th Avenue North                                                        
   
H:   [Send email to request phone number] 77.9264
Hueytown, AL 35023
C:   [Send email to request phone number] 33.3746
[Send email using form at bottom]
 
 
QUALIFICATION SUMMARY
A reliable, motivated and supportive team leader with a background in customer
service as well as technology.  Strengths include management, multi-tasking,
prioritizing, and being self motivated.  Detail oriented with the ability to
establish and maintain customer satisfaction and motivate others to work together
to achieve goals.
 
 
 
ACHEIVEMENTS AND SKILLS
 
 
•	Proven ability to multi task
•	Currently maintain a 3.55 GPA
•	Received student of the week in Technical Strategies
•	Completed Introduction to Computers, Technical Strategies, Operating Systems
and Platforms, Networking Technologies
 
 
EDUCATION
 
ITT Technical Institute, Online, Indianapolis 
Major in Computer Forensics 
03/09- Present
 
 
 
TECHNICAL QUALIFICATIONS
 
Operating Systems                            Windows 2000/ME/XP/9x, Linux
Software                                             Microsoft office, (Word,
Excel, Power Point,                                                              
         Outlook)Partition Manager, Internet Explorer,                     
					Mozilla Firefox
Networking                                        LAN/ WAN/TCP/IP, Topologies,
Linksys Router, 
Languages                                          HTML, Java, Novell
 
 
 
PROFESSIONAL EXPERIENCE
GULF STATES BEAUTY SUPPLY/SALON CENTRIC – McCalla, AL              2000–2009
  Production Coordinator/Shipping Supervisor, 2007–2009
Responsible for running a distribution warehouse of 50+ employees. Maintained
accurate picking, shipping and inventory of warehouse.
•	Made sure all shipments went out in a timely and efficient manner
•	Responsible for making sure all conveyor systems were properly functioning.
•	Responsible for time cards using an ADP internet program.
•	Ran daily reports on pickers and stocker to assure that they are producing at
the highest level possible
•	Kept close contact with all department supervisors to ensure accuracy of
everything that shipped
 
Customer Service Rep, 2003-2007
Handled inbound customer calls 
•	Entered customer and sales rep orders
•	Responsible for tracking all lost packages with UPS.
•	Dealt with customer and sales reps complaints
•	Researched anything that was mis shipped or damaged during shipping
 
Keywords
IT, customer service , Cust svc , CSR , Customer Service Rep , ComptiaA+ ,
COMPTIA A+ , Information Technology , Office Manager , Assistant Manager ,
Managerial Experience , Client Care , OS , Operating Systems , TCP/IP , WindowsXP
, Hardware , Installation . Helpdesk , tech support , Desktop Support , Systems
Support ,  Linux