Connie L. Liverett
981 Mt Pleasant Rd Muscle Shoals, AL 35661
 [Send email to request phone number] 46-5353 day,  [Send email to request phone number] 02-0051 cell [Send email using form at bottom]

Qualifications for IT Coordinator, Mainframe Application Developer, or QA
Analyst
Results-oriented IT professional with expertise in project management, software
development, and quality assurance
providing technical resources to enhance operational performance, reduce
expenses, and maximize profitability.
Proven ability for delivery of top-quality products, services, support, and
troubleshooting efforts within healthcare,
banking, credit card, and other financial services.
Core Competencies: Project Development/Implementation using SDLC methodologies,
COBOL, DB2,
Organization/Planning, Research/Analysis, System Software Certification,
Functional Test Plans/Scripts, Test
Environment build/Cycle execution, Technical Liaison, Diplomatic, Persuasive
Leader, Project Audits, Documentation
Skills.
Selected Highlights
Generated $1M daily revenue for MBNA America within first six months of install
as lead developer for Credit
Protection Product. Awarded “designated hitter” recognition for conceptual
functional specifications.
Introduced new regulatory application reporting Irish cardholder accounts to the
Irish Government for tax purposes
for Strategic global system expansion to MBNA Ireland.
Enhanced system performance and reduced costs as primary support specialist for
the EDS employee expense
reimbursement system, processing the data of more than 100,000 employees
worldwide. Contributions included
enhancement to enable an EFT deposit of expense payments to personnel banking
accounts.
Successfully certified system-coding changes as lead QA product analyst for (20)
developers representing DBA,
Customer, Architecture application (SBS) banking systems. Developed and provided
training for QA process
guidelines, test plans, and automated test scripts as part of a software
lifecycle process.
Professional History
Telecommute contracting while transferring from Dallas to Alabama:
Kforce for Wells Fargo / Pariter Solutions Oct. - Dec. 2008
Sr Pacbase Developer a Wells Fargo and Bank of America joint venture – Pariter
Solutions for mainframe
development of largest ACH in the US using Pacbase and DB2 applications.
COMSYS for IBM April - Oct. 2008
Programmer Analyst for AT&T telephone order system using Pacbase programming.
Midwest Success for Electronic Data Systems (EDS) July - Oct 2007
Information Analyst for support of GMAC mortgage lending securitization system
as Pacbase programmer.
Ajilon Consulting for (EDS), Blue Shield California 2005-2007
Information Analyst for development, maintenance, testing support, system
documentation for the
implementation of production support initiatives for EDS health-care accounts.
Completed enhancement
projects using SDM methodology in mainframe, IMS environment with PacBase, Cobol
II, and Easytrieve.
MBNA America Technology Sector 1997-2005
Lead Software Engineer II/PBO
Provided software development using COBOL II and DB2 for implementation of
strategic initiatives and company
critical projects. Led implementation of account-level pricing projects for APR
rate changes, bankwide fee increases, or
credit line reductions generating incremental income for over 1M accounts every
six weeks.
· Spearheaded major development projects including PNC and First Union
conversions, FFA Mass Fee Updates,
regulatory Irish Credit Card Tax Reports, Credit Protection product, and Full
Rate Triggers II for automatic
account-level pricing for the data warehouse application.
· Received numerous commendations and awards for superior performance,
leadership, and project completion.
(MBNA Hallmark Customer Precept 2002; Sept.11th Senior Management recognition;
PNC person of the
month; Customer Champion 1999).
Information System Consulting (ISC) 1996-1997
Consultant at MBNA
Supported testing operations and managed software migrations using Endevor.
Electronic Data Systems Corp. (EDS) 1986-1996
System Engineer
Successfully completed the systems engineer development program, focusing
support activities for healthcare, banking,
stock brokerage, and accounts payable industries.
· Served as on-site technical liaison for Dallas technical team and BCBS
Medicare customer for regulatory
production changes in Jacksonville, FL. Duties included assisting customers in
the troubleshooting of
production problems and modifications.
· Managed the employee expense reimbursement system and delivered on-call
support for accounts payable,
inventory reconciliation, and purchase subsystems using COBOL II.
· Developed 12 PACBASE reporting programs for Release 1.2 Strategic Banking
System account and
created/enhanced 21 PACBASE online programs for Release 1.3.
Business Analyst, QA Lead
Conducted system certification for functional requirements of DBA, Customer, and
Architecture applications for the
Strategic Banking System account. Composed test conditions/plans, test scripts
for DRHOST automated testing,
trained team members on testing methodologies and DRHOST software, and
scheduled/measured testing progress.
Controlled and reviewed standards for release migration-coding changes.
· Acted as an on-site consultant, providing implementation support to Bankone
customer.
· Significantly reduced coding errors through automated testing processes.
Education/Technical Skills
University of North Alabama
B.S. Management Information Systems AND B.S. Management & Marketing
Training: Analysis Quality Awareness, Problem Solving, Structured Analysis
Design, Windows NT, Leadership
Institute, Project Management, Process Improvement, Systems Development
Methodology, Customer Relations,
Systems Engineering Metrics, Crystal Reports 6.0, System Life Cycle Overview,
Abend Resolution, DOS Intermediate,
Conflict Resolution, Cycle Time Reduction, UNIX, MS Excel, Principles of Banking
(A.I.B.), DB2 (CBT), Monsanto
Textiles Summer Intern
Hardware: IBM Mainframe, DELL PC 486, Gateway PC, HP Pavilion notebook
Operating Systems: IMS, MVS, DOS, Windows 3.1/XP/NT
Programming Languages: COBOL II, DB2, CICS, RPG, VB, PACBASE, SQL, Easytrieve
Applications: TSO/ISPF, FileAid, SDF2, JCL/Procs, DRHOST, ADABSE, MS Word,
Excel, Outlook, MS Project,
Endevor, EOS Reporting, Test Director, Xpeditor, Intertest