Qualifications Summary
Professional Office Manager experienced in fast-paced environments demanding
strong organizational, technical and interpersonal skills.  Detail-oriented and
resourceful in completing projects.  Ability to enhance operational efficiency
and increase productivity.  Capable of learning new tasks quickly and
efficiently. Committed to superior customer service.  
Capabilities Include:
 
	Word processing, Data Entry & Typing	
	Office Management  
	Advanced Computer Operations 
	General Accounting & Retail Administration
	Website Creation & Maintenance
 
    
Experience
   Retail Management (3 years)
	Proficient set up of e-commerce stores
	Customer Service, order fulfillment, inventory & retail management 
	Internet & Direct Mail Marketing
  Administrative Support (11 years)
	Excellent organizational and office management skills include filing,
telephone support, purchasing and clerical assistance.
	Performed administrative and secretarial functions for a hospital
medical records department.
  Customer Service (11 years)
	Ability to handle customer service situations by using empathy,
open-ended questions, and positive reinforcement.
  Management & Supervision (6 years)
	Trained in time management, shipping and receiving, cash management,
maintenance procedures, OSHA requirements and inventory.
	Participated in retail and telemarketing management obligations and
assignments including payroll, scheduling, training and support.
Website Creation & Maintenance (4 years)
	Creating & Maintaining Websites for Small Businesses 
	FrontPage, Graphics & Logo Creation
Printing Services (2 years)
	Custom Business Solutions including Business Cards, Letterhead,
Envelopes, Brochures, etc.

Education, Training & Certifications
2004	             		Insurance Producer License, State of Alabama
2003-2006		Notary Public, State of Alabama
2003			Fred Pryor Seminar:  How to Balance Priorities & Manage Multiple
Projects
2003-2004      		Communication and Psychology courses, University of South
Alabama
1996-1998		General Education Requirements, University of South Alabama
1993-1996		Diploma, Mary G Montgomery High School

Employment History
2005-current		Independent Contractor (Serving Law Offices, Medical Offices,
Webmaster & IT Clients & Others) 
2004-2005		Administrative Assistant, ServiceMaster Advanced Cleaning
2004-2004		Agent, Liberty National Life Insurance Company
2001-2004		Secretary & Librarian for Physician Library, Medical Records,
Springhill Memorial Hospital
2000-2001		New Business Specialist, DailyAccess.com 
1999-2000		Co-Manager, Natural Wonders
1995-1999		Assistant Team Leader/Parts Specialist, Sears Home Central Parts
Direct