Muzette Releshia Calhoun
12007 US Hwy 80 East 							Home:  [Send email to request phone number] 74-8949 
Tyler, AL 36785 								Cellular:  [Send email to request phone number] 05-1716
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SUMMARY OF EXPERIENCE
Professional with over ten years of solid experience in the Information
Technology industry having major emphasis in business process analysis, technical
documentation, software testing and requirements gathering/analysis.
Detail-oriented, results-driven, creative problem-solver who is comfortable in an
individual as well as team setting and possesses good organizational and
multi-tasking skills 
PROFESSIONAL EXPERIENCE
Sept 2008 -Present 		General Dynamics Information Technology		Montgomery, AL 
Sr. Functional Analyst - Responsible for developing training materials for new
and existing IBM Maximo customers for upgrades and new systems.  Responsible for
customizing screens and functionality in an Enterprise Asset Management software
(EAM) according to the customer’s specifications/requirements to further improve
the utilization and performance of their assets and thus improve return on
investment (ROI) throughout the lifecycle of the asset.  Assisting with migration
and implementation activities.  Further responsible for developing key
performance indicators (KPI) and introducing into the software to more
efficiently monitor assets and trigger corrective activities.  Responsible for
troubleshooting customer issues.  Act as a liaison between business community and
development team, fostering a partnership relationship with the business
community and effectively managing customer expectations. 
Oct 2007 –Aug 2008	 	Affiliated Computer Services 				Tallahassee, FL 
System Analyst - Responsible for composing and editing technical documents and
deliverables (test plans, test cases, cross walks, process flow documents).
Created crosswalks by comparing Cobol copybooks, implementation guides, and
companion guides to ensure proper translation of EDI transactions to and from
internal record layouts. Gathering and developing requirements; drafting,
compiling, executing and documenting test cases and scripts to support various
state MMIS (Medicaid Management Information Systems) during the implementation of
NPI. Providing status updates to the QA testing manager, project manager and
business process owner for assigned deliverables. 
Jan  2007-Oct 2007		 Internal Data Resources 				Tallahassee, FL 
System Analyst - Responsible for composing and editing technical documents and
deliverables (test plans, test cases, cross walks, process flow documents).
Created crosswalks by comparing Cobol copybooks, implementation guides, and
companion guides. Gathering and developing requirements; drafting, compiling,
executing and documenting test cases and scripts to support various state MMIS
(Medicaid Management Information Systems) during the implementation of NPI.
Providing status updates to the QA testing manager, project manager and business
process owner for assigned deliverables. 
Feb 2006-Oct 2006		 Electronic Data Systems 				Montgomery, AL 
Business Analyst - Responsible for composing and editing technical documents and
deliverables in the process of mapping and translating X12N transactions to XML
Gathering and developing requirements; drafting, compiling, executing and
documenting test cases and scripts to support the Kansas Medicaid Management
Information System (KMMIS) during the implementation of National Provider
Identification Project (NPI). Responsible for analyzing business processes in
order to effectively gather requirements, and support the development and
functional teams in the design, analysis, coding, testing, documentation,
training and implementation of their activities for migration. Participates in
project planning and estimation and collaborate work with development team to
drive defect/issue to resolution Liaison between customer and technical groups to
identify business processes and product requirements. 


Feb 2004-Feb 2006 		Accenture Technology Solutions 				Birmingham, AL 
Data Transformation Group Testing Team - Test Analyst Execution and validation
of test cases and results for ANSI X12 Versions 4010, 4030, and 4050 EDI
transactions in the telecommunications industry Responsible for participating in
the development of data management lifecycle as it aligns with the project
management lifecycle Providing documentation linkage between business
requirements, test scenarios and resulting data models Analyzed business
processes in order to adequately collect customer requirements, and support the
development team in the design, analysis, testing, documentation, training and
implementation of their activities. Working with Application Architects and
Developers to translate business needs into logical data structures. Recording
and tracking defects in Harvest and Test Director. 
Jan 1997-Nov 2003		 Electronic Data Systems 				Montgomery, AL 
Testing, Outreach and Documentation Team- Business Analyst (Team Lead) Leading
regularly scheduled test status meetings, which will include reporting of key
testing statistics related to test design, execution and pass/fail results. Also
collecting and reporting on test issue and defect tracking information.
Responsible for composing and editing technical documents and deliverables
Gathering and developing requirements; drafting, compiling, executing and
documenting test cases and scripts to support the Alabama Medicaid Management
Information System (AMMIS) during the implementation of the Health Insurance
Portability and Accountability Act (HIPAA) national electronic standards.
Facilitate training workshops on the ANSI 4010 standards for vendors.  Author of
the Implementation Project Test Plan and Vendor Test Guide. Liaison with Agency
personnel and third party auditors Responsible for composing and editing
technical documents and deliverables in the process of mapping and translating
X12 transactions to XML. 
System Acceptance/Integration Testing Team Lead - Managed, mentored and
coordinated the activities of the Business Analysts (BA) on the testing team with
regards to schedule and test plans Monitor the adherence of BAs on testing team
with regards to schedule and test plans Built strong customer relationship
between EDS and client through frequent verbal and written communication Defined
business application requirements through gathering and analysis of current
system functionality and processes using formal software engineering
methodologies and practices to provide recommendations for system modifications.
Subject Matter Expert (SME) to ensure consistency across the project regarding
requirements traceability and implementation throughout the System Life Cycle
(SLC) Demonstrated working knowledge and experience in deriving requirements from
Joint Application Development (JAD) sessions Test case creation and documentation
using MS Access as a tracking tool Creation of test scripts using SQL for the
creation of test data (system inputs) and system output validation Test result
validation and documentation using a UNIX (relational database)
 Business/Information Analyst - Responsible for solving technically related
issues in loan origination for the William D. Ford Federal Direct Lending
Program. Constant interaction with customer, corporate personnel and software
vendors in an effort to resolve technical issues and develop future enhancements
to software. Utilized UML to document processes and compose use cases within the
electronic promissory note project. Involved in viewing the database,
trouble-shooting technical issues, correcting errors and writing SQL queries in
an effort to more efficiently process PLUS and Stafford loans. Monitored daily
programs ran to process electronic data received from schools to insure proper
updates in database using CA-Unicenter software. Retrieval, update and
reprocessing of files from the Informix database (using a UNIX operating system)
Maintained programs written in C and Cobol 
EDUCATION 
Auburn University at Montgomery, Montgomery, AL BS in Finance, 1995 
Wallace Community College, Selma, AL Associate Degree in Business, 1989 
EDS University UML, 2002 HTML I-IV, 2003 C programming, 1999 

COMPUTER EXPERIENCE 
Systems, Databases and Environments: MS-DOS, UNIX, Windows (ME, XP, and Vista),
Informix, Sybase 11.01, Mainframe, Harvest, CA Unicenter 
Languages: SQL, Unix Shell scripting, C, HTML, XML 
Software: Microsoft Office Suite (Word, Excel, Access, Powerpoint), MS Outlook,
File Transfer Protocol (FTP), EDIFECS, Workbench, Internet Explorer/Netscape
Navigator and standard Internet Applications, Harvest, UltraEdit, Rumba, IBM
Maximo, some experience in MS FrontPage, MS Project, Mercury LoadRunner,
TestDirector and WinRunner, TOAD