OBJECTIVE
Obtain a position with a respected company and further my career. Do everything
I take on to the best of my ability and use the current skills I have and obtain
others to better myself and be a better asset to my employer.


EDUCATION

Izard County Consolidated High School		                      August 2002 - May
20007
College Prep, Brockwell, AR

Ozarak Community College    			                   August 2007 -  January 2008
Business Administration, Melbourne, AR

Axia College-University of Phoenix    			             August 2008 -  Present
Information Technology, Online/Phoenix, AZ

EXPERIENCE

Jr. Network Administrator/Hardware Technician               
August 2005 – May 2007
Izard County Consolidated High School, Brockwell, AR

Supported campus environment running Windows and Linux Operating Systems on Dell
and Systemax Hardware. Maintained both Suse, RedHat and Windows Server 2003
Servers. Experience with Samba and LDAP.

Helpdesk Technician				
May 2008 – September 2008
Telvisio, Foster City, CA

Answered In-Bound calls for IT Brands such as Tech24, Geeks by Minute, Diamond
Geeks and TechSupport. Supported Apple, Linux, Windows 95-Vista, Quicken, Intuit,
Norton, AVG, Kaspersky, Dell, Systemax, HP, Lexmark, Windows Server Family
2003-2008, Sony, Panasonic.

L1 POS Helpdesk Technician			                   September 2008 – March 2009
Global Associates/NCR, Bentonville, AR

Worked on Level 1 Helpdesk on the Wal-Mart Global Support Team on the POS Remote
Resolve Team. Answered In-Bound calls from US Wal-Marts supporting IBM POS
registers and associated hardware. 

Self-Checkout Helpdesk Technician			              March 2009 – Present
NCR, Bentonville, AR

Answered in-coming calls from Wal-Mart store Associates and Customer Engineers.
Troubleshot NCR Self-Checkouts and Money Center Express/ATM. Helped in Disaster
Recovery process took Diagnostic files for problems and forwarded them to teams
to try and find why a certain problem had occurred. Was able to monitor store
switches and configure ports, experience with ftp, telnet.  Maintained SCOT Lab
and MCX Lab with updates to hardware and software for daily operating useage.



ACTIVITIES & AWARDS

SkillsUSA  Local Chapter– President, 2006-2007
EASTlab – EAST Class Manager 2005-2007
FFA  2005-2007

Highest Individual Metrics for L1 Helpdesk – October 2008
Highest Individual Metrics for L1 Helpdesk – November 2008
Highest Individual Metrics for L1 Helpdesk – Quarter 4 2008







Skills:
Visual Basic 6
VB.NET
Pascal
C#
Visual Studio Pro
Windows 95-Vista
MS Office XP-2007
Visio
TCP/IP Knowledge
Suse 10.1-11
Redhat 9
Windows Server 03
HTML
Perl
IronPython
PHP
MS SQL
MySQL
Apache Web Server
Abyss Web Server 
Remedy Helpdesk
Dispatch-1
FitNet Support
PuTTY
Citrix