To Whom It May Concern:
This letter is fashioned to make you aware that I have found an interest in the
current position- Administrative Assistant. I truly feel, judging from the brief
summary of requirements, that I can be the one to employ this company. My
career expectations entails that I seek and obtain any and all experiences
necessary in order to be the successful person I strive so hard for. As you
proceed to review my resume’ you will find that I not only strive for my own
opportunist advancements but also I also find it very obligatory to take part in
accountability for my fellow citizens. However, if I don’t seem to be the “one,”
or if the position is already filled, for future references I wish you well.
Because I feel I am the “one” to employ this position I will present to you a
brief summary, why, and what I have to offer. Again I appreciate your efforts in
reviewing my resume’.
Respectfully,
-LaQuetta
OBJECTIVE: To Extensively Secure an Administration Position, in which my
knowledge and special capabilities in database and customer service can be
utilized, to enhance the development of a leading organization.
SPECIAL SKILLS: 40-60 wpm, good data entry w/ 10-key, Microsoft Knowledge
(Word, Excel, PowerPoint, Publisher, Office Suite, and QuickBooks), Transcribe,
Fax, Xerox, Imaging and Scanning........
HIGHLIGHTS OF QUALIFICATIONS:
Certified Notary Public
Obtains Certificate of License for Health and Life Insurance
Ability to anticipate needs and problems before they arise
Strong work ethic, analytical and well organized
Committed to high quality work and attentive to details
Represent company with professionalism
Exceptional ability to quickly master new software/ materials
Demonstrate flexible and efficient time management and ability to prioritize
workload
Social Activities and Association:
*Secretary/ Member of Royal Grand Chapter Order of Eastern Star
(Minute taking- Reading Correspondent- Coordinating Events and Fundraising
Activities, Community Service)
*Writing Lab Intern at University of Arkansas at Little Rock
(Proofing Writing Assignments, Tutoring, Assisting with Word, Excel, Powerpoint,
Publisher)
EDUCATION:
August 2002- current University of Arkansas
at Little Rock
2801 S University Ave
Little Rock, AR 72204
Major: Professional/
Technical Writing
Minor: Business
Managementf,lb o0-
August 1999-May 2001 Pulaski Technical College
3000 N Scenic Rd
North Little Rock, AR 72116
General Studies
WORK EXPERIENCES:
August 2008- Current
Financial Services Specialist
Alltel Communications
Duties: To analyze accounts and collect aged receivables, process orders
received by phone and e-mail from business reps, retail reps and agents. Activate
new wireless service and provision features; Monitor credit approval queues and
evaluate credit-worthiness of new consumers; access and update customer accounts
through computer based systems with the customer on the phone; perform account
maintenance functions such as rate plan and feature changes; troubleshoot errors
impacting activation and account setup.
Respond to agent questions, complaints and problems.
Handle customer calls in a high quality “
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billing system. Review bills and explain fees and charges for service.
Determine
when service suspension and/or disconnect is appropriate and initiate
accordingly. Gain and maintain product/service knowledge, telephony technology
knowledge and industry updates. Must achieve revenue collection goals. Good
organizational and prioritization skills. Analytical ability for
trouble-shooting situations is essential. Minimum Requirements: Good telephone
and communication skills (verbal and listening), with highly effective
interpersonal skills to interface with and focus on Alltel customers. Ability
to
manage multiple priorities in a fast paced environment. Proficiency in
operating
a Windows PC. Must be able to work flexible hours on a rotating schedule
including evenings and weekends. Ability to meet collection goals. Education
and
Experience Requirements: High School diploma or equivalent. 0 2 years total
experience; 0 1 year customer service and/or sales experience. College hours or
a college degree may be substituted for some experience as deemed appropriate.
Desired Qualifications: Demonstrated enthusiastic customer interaction with
good
negotiating skills. Display of competent multi-tasking skills and takes
initiative in diffusing challenging customer contacts. Ability to work in a
team
environment, make sound decisions and use proper discretion in handling
customer
issues within company guidelines. 6 months experience with multi-line telephone
communication skills in customer service, consumer credit, collections and/or
sales. Familiarity with commercial credit bureau reports, credit scoring, the
Equal Credit Opportunity Act and Fair Credit Reporting Act. Working knowledge
of
collection practices including bankruptcies. Bilingual (English/Spanish) skills
a plus. Keywords: financial services representative, call center, rep,
wireless,
communications, telecommunications, customer service, collect, revenue
collection, inbound, outbound, payment, multi-line telephone, credit bureau,
bilingual.
January 2006- June 30,2008
Medical Secretary…
Central Medical Group
#1 St Vincent Circle Suite 350
Little Rock, AR 72205
Duties: Upholding Very High Volume of front Desk Activity (Ushering patients,
scheduling appointments- assisting Physician in any area needed). Applying
payments to patient accounts. ICD-9/ CPT coding. Corresponding and initiating
Authorizations for Procedures and Test with Insurance Agencies. Responsible for
Precertification, Transcribe and Correspond Letters. Handle High Volume of
Referrals. Proof Documents.
April 2004-October 2005
Credentialing Specialist….
Arkansas State Medical Board
2100 Riverfront Dr
Little Rock, AR 72201
1 Duties and Responsibilities: Reviewing and processing information. Determining
eligibility by NCQA, Arkansas Department of Health and Arkansas State Medical
Board standards and submitting completed file to supervisor for approval /
release to client/ customer.
2 Responds to physician inquiries received by letter, phone, email, fax or
internal departments.
3 Reviews and analyzes physician file changes, makes necessary updates to
electronic and paper files.
4 Assist CCVS department in, and adheres to departmental policies and procedures
regarding, physician file releases, appointments and recredentialing /
reappointment processes.
February 2003- December 2003
Internships -University of Arkansas at Little Rock
-University Writing Center
-Morgan Stanley Dean Witter
July 2001-June 2002
Medical Records Examiner….
Cardiology and Medicine
5315 W 12th
Little Rock, AR 72204
Analyzing and assisting the maintenance of patients' charts (Insurance, EKG's,
Stress exams and
Echocardiograms), Scheduling follow- up visits, performing duties of data entry,
general office etc....
October 2000-June 2001
Support 1. Administration, Receptionist…
HealthScope Benefits (formally CNA Health Partners)
27 Corporate Hill Dr
Little Rock, AR 72205
Processing health insurance claims, analyzing CPT and ICD-9 codes, attaining
medical records, part time receptionist ( upholding switchboard of a frequent
high volume up to 200 or more calls), misc general office duties
performed, flex file room assisting
October 1998-October 2000
Entry Level Mail Clerk…….
Arkansas Democrat and Gazette
121 E. Capital
Little Rock, AR 72201
Answering phone calls for mail delivery services and misc mail inquiries,
handling incoming packages( distribution)
and outgoing mail, handling and filing tear sheet accounts numerically,
processing end of month billing
May 95-August 98
Receiving and Shipping Crew Leader….
Sharper Image
2112 145th St
Little Rock, AR 72206
Obtaining information through inventory clerks, handling orders for warehouse,
leading order pullers, reviewing the
end of day summary, other clerical duties
References available upon request...............
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