Kim Apthorp
28905 North 23rd Drive
Phoenix, AZ 85085
602-476-3662

General Manager
Custom Built Personal Training
Phoenix, AZ
6/2007-Present
•	Responsible for meeting bi-monthly goal of $30,000 in personal training sales.
 
•	Assess and deliver client fitness evaluations.  
•	Create new group exercise programs for target audiences.  
•	Process payroll and new contracts.  
•	Evaluate and develop staff performance.  
•	Resolve client billing and satisfaction issues.  
•	Manage a team of 14 Personal Trainers and two Assistant Managers.  

Personal Trainer
2/1998 – 6/2007
•	Delivered specialized training and fitness programs for personal clients and
group instruction.
•	Assessed individual goals, body fat and program design.  
•	Assisted club members with proper form and function of equipment.  
•	Developed educational and training materials for Fitness Director.  
•	Worked closely with Fitness Director regarding programs and client
participation. 
•	Broadened fitness clientele base.

Technical Writing Consultant 
(Corporate Training & Development Division)
Interim Technology
Oakbrook, IL
8/1997 – 11/1999
•	Member of a business development and design team to create a new operating
model for the corporate office.  
•	Designed candidate/project dossier that was implemented into a web-based
point-of-contact for conducting business.  
•	Created on-line technical manuals used for the company’s intranet/internet.  
•	Negotiated career site scheduling fees and contracts.  
•	Updated and edited existing policy and procedure manuals and flowcharts.  
•	Extensively researched internet career sites and advertising opportunities.  
•	Established recruiting methodology for a virtual office.  
•	Designed and developed business resumption plans to meet Y2K initiatives for a
major leading retail company.  
•	Made recommendations for continued success of all projects.


Training & Development Specialist
KeyBank
Cleveland, OH
3/1995 – 5/1997
•	Developed, designed and implemented training programs for staff and team
development.  
•	Facilitated customer service and job-specific training programs.
•	Designed and developed the first online loan originator application for the
Loan Origination Department.  This design reduced mistakes by 30% as online
applications did not exist at this time.


Consultant
3/1993 – 4/1997
•	Produced the first major level-4 research study for the Training & Development
department.  
•	Determined a $3 million return on investment within the first year of project
implementation.  
•	Collected 300+ sources of data through the design of a stock survey.  
•	Edited all materials containing data and findings.  
•	Recommended organizational changes after analyzing previous teaming efforts. 

•	Managed a tandem staff from 5-50 depending on project and team(s).  
•	Provided business development proposals to small business owners.  
•	Created professional hard- and soft-skill manuals.  Designed soft-skill
training programs specific to the client’s needs.

Field Assistant Training & Development Manager
RAX Restaurants, Inc.	
Columbus, OH
3/1990 – 2/1992
•	Designed soft skills programs for restaurant staff.  
•	Redesigned the restaurant-level recruiting program and policy manual.  
•	Responsible for inventory control and regional training and development as
needed.

Education

Ohio State University
Columbus, OH
Bachelor of Fine Arts – 1989
Behavioral & Social Sciences
	University of Southern California
Los Angeles, CA
Masters of Science – 1995
Public Administration and Training & Development
Recipient of two academic scholarships