Greg Scott Swallow
1509 South Mink Drive
Apopka, Florida 32703-7419
July 18, 2008
To Whom It May Concern:
My wife and I are moving to Arizona so that we might help in the care of her
father who suffers from advancing Parkinson’s. It is our intension to live near
the Gilbert area to stay available for whatever need he may have. I am interested
in acquiring a telecommuting position in a Technical Support team. Attached is an
updated copy of my resume. Please accept these pages as application for any such
position which you feel I may qualify.
Due to the grand exodus of technology positions from the Central Florida area I
have found it necessary to take work where I could find it and have worked at our
local 7-Eleven for the last few years. This has certainly tested my Customer
Relations ability, but I have had occasional computer consulting work come my
way. Unfortunately not frequent enough to make a full-time income. Still I have
kept myself familiar with the industry in which I am educated and experienced
through self study and maintaining our home office network.
Our present SOHO configuration consist of a multi platform eight computer
network. My personal workstation consist of one Apple PowerMac, one intel P4 dual
booting Windows XP and Suse Linux 10.3, and one LinkSys Network Attached Storage
Server (NAS200) with mirrored 500GB SATA drives. These three boxes are connected
via a D-Link gigaswitch acting also as an extension to our LinkSys router.
Connected to the router are twin dual P2 boxes running Suse 9.2 Linux as mirrored
servers, twin P3 boxes also running Suse Linux 9.2 as firewall and www servers,
and one more box running Windows 98SE used for testing and controlling an EPROM
programmer. Number eight would be my wife’s iBook which has network access
through the wireless connection on the router. The router then provides DHCP and
internet access to the entire network. I have built all the non-Apple computers
in our network and maintain or modify all computers as need may arise.
Thank you in advance for the time you may take from your busy schedule on my
behalf. I look forward to speaking to you soon.
Sincerely,

Greg S. Swallow
Professional Resume of:
Gregory Scott Swallow
1509 South Mink Drive
Apopka, Florida 32703-7419
Home/Fax: (407) 886-1995
Cell: (407) 616-3313
email: [Send email using form at bottom]
OBJECTIVE
Acquire the Position of Technical Support Specialist
PROFESSIONAL EXPERIENCE
7-Eleven, Apopka, Florida
Sales Associate
* Great and assist customers
* Prepare store for next day operation
* Inventory and Prepare Orders for store stock
Gould Law, Longwood, Florida
Conversion Editor
* Edit document files and prepare for printing process
* Edit print ready document files and convert to computer media
* Manufacture media product and duplicate
* Assist with correcting office computer related issues as needed
InterNET 4 Sites, Apopka, Florida
Independent Computer and Internet Systems Consultant
* Automated a paper based Bible study program to the Web
* Initiated preventative maintenance and standardization objectives for desktop
and laptop computers
* Created a Web interface to deliver weather radar images for nine cities in a
nationwide network
* Maintained REXX based WAN maintenance software for remote data collection and
analysis
Aya Associates, Inc., Maitland, FL
Computer Support Representative
* Developed thirty-five page “Performance Check and Optimize” document for
client systems
* Remotely managed Microsoft SQL database systems for programmer analysis
* Performed in-office training without the need of outside management
General Projection Systems, Altamonte Springs, FL
AMX Axcess Programmer
* Worked with engineering, installation, and end-users personnel in needs
analysis
* Designed a standardized interface for easy control of A/V equipment by
untrained end-users
* Managed and supported in house Novell Netware 2.15g LAN
Software Support Incorporated, Heathrow, FL
Telephone Support Representative
* Standards in problem solving used by Call Center Supervisors for common
issues and training
* Assigned Level Two Support position in Customer Satisfaction Team (CSAT)
* Assisted callers in the configuration of CISCO/CiscoPro hardware in LAN and
WAN connections
Maynard Electronics, Lake Mary, FL
Telephone Support Representative
* Personal averages were used in forming new company wide standards for support
personnel
* Unanimously recommended by support team for the position of Unix Support
Analyst
* Initiated and developed basic Fax Back system for delivery of answers to most
common issues
gSoft Computer Services, Orlando, FL
Independent Computer Consultant
* Analyzed client needs and wants to develop, document, and deliver custom
software
* Created interface to allow administrative personnel to deliver expenditure
totals to executive levels
* Technical consultation for such television programs as "The New Leave It To
Beaver Show."
EDUCATION
A+ Certification (COMP10558056) - CompTIA, 2001
AMX Axcess/Tech I & II - Factory Training - AMX, 1997
Computer Science and Programming - ASB - Southern College, 1983
Electronic Warfare - NTTC Corry Field - EW Ops/Tech School, 1979
SKILLS
AMX Frame, Assorted A/V devices,. Apple iMAC G3, PowerMac G5, Intel and
compatible microcomputers; Maynard/Archive/Irwin and Exabyte tape backup
hardware.
AMX Axcess, Apple Mac OS 9/X, Palm OS, IBM OS/2 Warp, Microsoft Windows
9x/NT/2k/XP, RedHat EWS Linux, and Suse Linux 8.x operating systems.
AMX Axcess, HTML, REXX, BASIC, and COBOL computer languages
AMX Axcess IDE, Lotus Smart Suite, Intuit Quicken, MS Office, Color It!,
DreamWeaver UltraDev 4, Fireworks 4, Flash 5, and Freehand 10 application
programs.
PUBLICATIONS
Review, "Member Likes Disk-based Programming Workshop." C Users Journal,
September 1986.
REFERENCES
Made available upon request |
