Nichole M. Arndt
2819 North Daisy Drive, Florence, AZ 85232 ®  Ph: 714.458.3091 ®  Cell:
714.310.2778

QUALIFICATIONS
Excellent interpersonal skills demonstrated by ability to establish rapport with
clients
Inside sales experience
Solid background in customer service
Proven ability to set and achieve business and personal goals
Recognized as a highly motivated and results-oriented professional

EDUCATION 
Currently completing Associates Degree in Business and moving towards Bachelor’s
Degree.

PROFESSIONAL EXPERIENCE
July 2007 – Present: IBM ECM Education and Sales Enablement				
Learning Services Representative/ Inside Sales Specialist
Maintain and coordinate training needs for North American customers.
Responsibilities include proactively selling educational products and services
and working closely with Account Managers to obtain enrollments for regional
on-site classes. 
Provide strategic consulting to ECM customers regarding educational offerings to
ensure highest level of success in implementing and using their IBM ECM
applications. 
Interface with numerous internal departments such as outside sales, finance, and
engineering to address and resolve customer issues.
Forecast sales targets for North American learning centers.
Monitor and maintain education learning unit pre-paid packages. Continuously
working with customers to use their units for educational purposes. 

August 2004 – June 2007: FileNet, An IBM Company						
Education Coordinator
Acquire student enrollments and process billing information.
Generate billing reports, rosters, certificates, and enrollment reports.
Manage all incoming calls to the IBM ECM division.
Maintain accurate student, company, and billing databases.
February 2003 – July 2004: Countrywide Home Loans		
Customer Service Representative		
Utilize communication and public relation skills by assisting customers with
concerns regarding all aspects of their loan including escrow accounts, loan
terms, and payments.
Educate customers of other services such as refinancing, obtaining a Home Equity
Line of Credit, purchase of another home, debt consolidation, or insurance
services. 
Complete an account analysis for homeowner’s in order to determine their average
pay date, the best customer approach tactic, their loan status, and proposed loan
payment date.
Distribute all inbound calls to correct department while maintaining company
standards for call duration, hold time, available time, call effectiveness, and
call wrap-up time.
.November 2001 – February 2003: Physicians’ Choice LLC  				                 
Medical Billing Clerk
Verify and bill patients’ health plans for medical services performed by our
clients.
Directly bill patients without health insurance for medical services performed.
Communicate directly with health insurance companies to verify coverage.
Enter all patient files and records into a network database.
Train and monitor new employees in entering medical files into the database.

REFERENCES FUNISHABLE UPON REQUEST