James Young
2567 South 156 Avenue
Goodyear, Arizona 85338
Jamesyoung_230@hotmail.com
(602) 376 –8452
Career Profile
Professional Systems Analyst, developed procedures, documentation for new and
current systems, created in-house monitoring software, critical systems imaging
procedures and boot disk still in use. Created training documentation for use by
end-users to install network printers and installed, installed and configured
exchange server.
Technical Skills
Software: Varitas, AVG, MACAFEE, Norton’s, MS Office 2000 /XP, Software Update
Service, WordPerfect, Network View, WSFTP, Ghost, WinZip, Data Doctor file
recovery, NSAuditor.
Hardware: Dell Servers / Workstations, HP Servers / Workstations, Compaq
Servers/ Workstations, HP printers, Palm devices, USB storage devices, SCSI
Servers, Serial ATA systems, Switches, wireless routers and devices
Operating Systems: Windows 2000 Server and Workstation, Windows 2003, Windows XP
Professional, OS2, Apple OS8, Exchange 2000 and 5.5 server
Languages: Visual Basic, HTML4, Java Script, VB Script, ASP, QLP, SURGE, COBOL,
and CICS
Databases: MS SQL Oracle 8i
Management/Project Skills
System configuration, Server Operating systems planning and Installation,
Hardware inventory control, Developing new systems, maintain documentation,
Develop training plans and schedule reports, Network Security, Team building.
Professional Experience
Security Administrator
June 2005 to August 2008
Perot Systems
Phoenix, Arizona
· Collaborate with other departments, involving user security with new
proprietary application for hospital use, as a project team member.
· Provision new user accounts, security changes and terminations in an Active
Directory, Exchange 2003, Novell 4.2, AS/400 and Unix environment.
· Provision users with other AS400 and Unix application access, by manipulating
profiles to grant access.
· Receive and resolve users request using Remedy Helpdesk software, averaging
100 requests a day with minimal errors.
· Create and utilize Visual Basic Scripts for use by team members and update
departmental documentation.
System Analyst
October 2003 to December 2004
Sourcecorp
Phoenix, Arizona
· Administered Servers, Workstations, for user support in an NT.40, Windows 2000
LAN/WAN environment.
· Performed system upgrades, recovery and repairs.
· Coordinated with corporate location to trouble shooting in-house applications
that access SQL 2000 database.
· Perform database maintenance, process batch files and produce reports.
· Develop monitoring and Administrator applications to disable, unlock and reset
passwords in an Active Directory environment using Visual Basic.
· Implementation of procedural oriented documentation for day-to-day task.
Data Extraction Specialist
June 2002 to September 2002
Cox Communications
Phoenix, Arizona
· Provided data output to end users for critical business decisions, from an
AS400 database using Oracle Discoverer.
· Coordinated with Operating Systems Specialist to ensure accuracy of data
provided to users in report format.
· Developed SQL 2000 statements that were used in converting customer
information from rival company’s phone directory for import into AS400 database.
· As an additional duty to go along with reports, implemented training
documentation and training in the use of report applications created in Oracle
Discoverer, and Excel reports.
Technology Support Technician December
1997 to June 2002
United Parcel Service
Phoenix, Arizona
· Provided telephone support on the IT helpdesk for 500-user network.
· Created and managed user accounts on Novell Netware, Windows NT, OS/2
servers.
· Provided computer instruction for new employees on the use of supplied
software and system operation via Telephone.
· Performed technician roll, providing on-hand support to internal and external
customers.
· Assisted in the migration from Token-Ring to Ethernet network for the phoenix
central complex.
· Created network boot-CD and documentation to create images of all critical
systems using Norton’s Ghost.
· Saved the company Thousands of dollars in lost profits with recovery process
in restoring critical systems.
PC Support Specialist II
May 1996 to November 1997
City of Glendale
Glendale, Arizona
· Assembled tested and installed microcomputers on local area network in a
Novell Netware environment.
· Provided telephone support for all city employees and staff.
· Received promotion to Specialist II.
· Worked with Network administrator with the installation of client servers,
user administration and security.
· Coordinated with Vendors, in testing hardware for possible contract purchase.
· Later made a lateral move to the Glendale Public Library, to engage in a major
project installing 50 IBM compatible computers for use by the general public.
· Implemented installation procedures and also setup a Novell fileserver to
supply software and security options of project.
· Assisted in support of 15-networked Macintosh desktops and one Macintosh Web
Server.
· Provided training and documentation to staff and patrons.
Systems Analyst
November 1986 to October 1993
United States Air Force
Multiple locations
· Prepared the system for daily operational use.
· Created data retrieval applications for support and management of
multi-million dollar government assets.
· Worked with Sperry-Unisys mainframe, using COBOL and Pascal like languages.
· Scheduled reports for nightly processing.
· Assisted in major system upgrades annually.
· Provided training and updating documents and operational manuals.
· Participated and performed major system upgrades, monitored climate to
maintain system performance, received training and trained individuals with the
use of Halon extinguisher to comply with then OSHA standards, performed job
scheduling for processing daily, monthly and end-of-year reporting data. Managed
and maintained portable deployable mini Lan/Wan network system during temporary
duty assignments in support of military asset tracking. Developed and processed
reports, later became assistant Non-Commissioned officer in charge of the Base
Supply system operation for 9th Air Force supporting onsite and satellite
accounts located within conus and abroad.
· Supervised and wrote performance reviews.
Education
B.S., Management Information Systems, DeVry University, Phoenix Arizona
Non-Commissioned officer supervisor training course, Austin Texas
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