To whom it may concern:
I am forwarding my resume below this coverletter for review. My experience has
a span from entry to executive and management levels. These involvements included
partial or total telecommuting from my home office.
My career has included involvement of tele-services(company I owned for ten
years), advertising, customer service, internet sales and management. I have
managed 25-35 employees whom were home based. Situations included inside/outside
business-to-business, business-to-client, in a call center to executive level
environments. Duties of cold call lead generation, sales development /
presentations, advertising and resolutions of customer service issues. I also
possess the skill of professional scriptwriter, having developed over four
hundred telemarketing scripts on various levels.
I am an organized self-starter with ability to make sound judgments. Well
written, verbal communication skills. I tend to have a creative nature with
innovative ideas to enhance sales and productivity. I am an employee who is
dedicated, enjoys inter-action with customers and employees alike. I possess the
energy and compassion of a
dedicated worker. I feel those qualities have made my sales and customer
supports a success in itself.
I do maintain a complete home office. I have two computers with high-speed
connection, two unlimited long distance phone lines, fax, etc. I have no outside
interferences and my office is quite with no disturbances.
I am very interested in your company's position and look forward to the prospect
of an interview with your company.
With high regards,
Jim E. Martinez
RESUME :
JIM EDWARD MARTINEZ
8070 W Palo Verde Dr
Glendale, Arizona 85303
[Send email to request phone number] 72-0490 - Home
Email: [Send email using form at bottom]
Objective - To obtain a work at home position where I may utilize my
maturity, talent and skills.
Qualifications - Strong Customer Service, Sales/Marketing skills from both a
Business-to-Business and Business-to-Client involvements. Experience has included
environments of management, executive and call center. Positions included
supervised and unsupervised situations. I communicate effectively in oral,
written formats, which do including presentation, sales, closing and employee
training. Detailed experience has included executive level lead
generation and business development. Leadership ability with teamwork
situations arising from fifteen years of management. Possess skills
necessary to handle situations quickly, efficiently in a professional,
personal manner.
Employment History - Previous Ten Years
2008
Gulf Pacific Incorporated
Corporate Office
2033 E. Warner Rd, Ste 111
Tempe, Arizona 85284
Position: Manager - Business and Management Consultation Firm.
Duties: Exclusive management/supervision of one of three call centers and all
related duties. Primarily Business-to-Business Appointment Setting for Sales
Representatives introduction visit. Duties included selection of executive level
employees, orientation, training and floor supervision. Duties also included all
human resources preparation of my employees.
Reason for leaving: In a merge phase of the company's two Tempe call centers
into one, seniority dedicated the resolution of my position.
2005 to 2007
Ebuyer.Com Internet Retail.
Chandler, Arizona
Position: Customer Service Lead - International Division of internet retail
company.
Duties: Processed, resolved international customer inquiries regarding order,
delivery, billing and transaction resolutions. Process charge, credit, debit and
POD inquiries. All transactions processed via email and internet exclusively.
Personal quota average was over fifty percent of the daily minimum requirement.
Responsible for orientation and training of new international division customer
service representatives.
Reason for leaving. U.S. Division Office Closed
2001 to 2005
BSA Advertising Agency
Phoenix, Arizona
Position: Executive Account Representative
Duties: Lead generation, market research for current human resources
advertising trends. Conducted initial sales presentations, assisted new business
orientations and development of advertisements. Developed promotional and
collateral marketing materials. Heavy utilization of phone and internet. Assisted
in customer billing and credit. Co-conducted company wide monthly sales training
meetings for inside teleservices representatives.
Reason for leaving: Company Retired By Private Ownership
1991-2001
Malakini TeleServices
Phoenix / Glendale Arizona
Position: Owner / Manager
Duties: Developed telemarketing campaigns for a variety of companies.
Business-to-Business cold calling to generate new leads for potential
contracts. Conducted outside sales calls and presentations. Maintain
customer service liaison to contracted companies via phone, email, written
correspondence and personal visits. Quality control of generated leads or
services for contracted companies. Responsible for recruitment, training and
supervision of a staff of a minimum of fifty employees.
Reason for leaving: Close company due to larger corporate competition.
Prior Employment:
United Airlines / 75-92 Flight Attendant
Specialized Skills:
*Fifteen years plus Management
*Fifteen years plus Sales/Customer Service experience
*Teleservices experience - call center to executive level
*Inside/Outside Sales generation and development
*Ten years plus Employee Training experience -Entry to Executive level
*Business to Business / Business to Client cold calling
*Business correspondence, Sales, advertisement, training presentations
*Script Development
*Well versed in various computer software's including Microsoft Office,
Microsoft Works,research engines, data recovery, accounting, generic client
systems.
*A/P A/R Manual and Microsoft
*WIN98 WIN2000 WIN NT/XP Professional/VISTA/Sabre/Covia
*Type 45 plus wpm
Education:
Long Beach City College
Long Beach, CA / Major: Business Admin Minor: Aviation
Lakewood Senior High School
Lakewood, CA
Punahou Prepatory School
Honolulu, Hi
Throughout years have taken various college/seminar business related courses
for self-enrichment.
|
