Jessica M. Beason
1333 W Guadalupe Rd, Apt 1323
Gilbert, AZ 85233
 [Send email to request phone number] 84-3199
jbeason@mesacc.edu

PROFILE
Strong background in customer service and office organization.
Skilled in Microsoft Office and an experienced, accurate typist.
Completed five years of Spanish and continue to receive instruction with a goal
of achieving bilingual fluency.

EXPERIENCE
State Farm Insurance Regional Office, Tempe, AZ	6/2008-Present
Underwriting Service Assistant
•Accurately enter policy changes requested by agents across three  
 states.
•Address and process special project requests from management.
•Provide quality customer service to both internal and external 
 customers.
State Farm Insurance Regional Office, Tempe, AZ	1/2006 – 6/2008
Claim Processor
•Addressed calls from customers and coworkers regarding questions on 
 policies and claim handling.
•Worked with estimates, mail and other file queues depending on 
 phone volume.
•Provided quality customer service.
State Farm Insurance Regional Office, Tempe, AZ	5/2005 – 1/2006
Claims Service Assistant
•Completed special project requests from management.
•Managed phones, prints, activities and recorded statements.
•Trained new Claim Service Assistants.
•Monitored daily activity in order to increase individual production.
State Farm Insurance, Gilbert, AZ	7/2003 – 5/2005
Agent Support Staff Member
•Organized client files.
•Processed customer requests; such as policy changes and payments
•Managed customer service follow-up calls.
•Initiated marketing calls and database entries.
EDUCATION
Chandler-Gilbert/Mesa Community College	2006-Present
Working towards Associate’s Degree in General Business in order to transfer to a
four-year university and complete my Bachelor’s Degree.
Gilbert High School	2005
Earned diploma.