Goal

To advance my career based in Tucson, AZ - to creatively solve problems, to work
with people who share similar intent; to develop others, build value for
customers and owners, and create \ sustain jobs that support communities

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Career brief

Mr. Emerson has worked in both technical and direct management positions, and
currently holds an active TS clearance.  Mr. Emerson has worked in many places
throughout the US and in Europe.  He has demonstrable experience in industrial
production, process analysis and improvement, telecom provisioning and financial
operations, material replenishment, and government acquisitions.
Most recently, within Noblis, Mr. Emerson has led or contributed to teams
working in health informatics, federal acquisitions, health facility planning \
budgeting, process evaluation and design, and system security.  He led the
analysis of the Military Health System’s (MHS) process for selecting facility
expansion proposals and designed a new mechanism to meet OMB scrutiny, created
and led the Program Office for the Chief of Business Planning, Portfolio Planning
and Management Division, Office of the Assistant Secretary of Defense for Health
Affairs, helped to structure the Indian Health Service acquisition of dental
practice support and office management software (EDR \ RPMS), advised a DoD
Source Selection Evaluation Board with technical analysis of proposals, and
supported the late stages of the T-Nex $458B acquisition by TMA in Aurora, CO.

Prior to having joined Noblis, he served as Principle Consultant and Technical
Director over a 4-year tenure with Keane.  He managed the daily operations of the
firm’s largest local account, MCI.  He led teams at Freddie Mac, Verizon Advanced
Data, Bell Atlantic Long Distance, and MCI over the period.  Prior to that
position, Mr. Emerson filled similar roles at Titan Software Systems where he was
the firm’s CitiCorp account Program Manager. He was primarily focused on the
client’s internal international charge-back billing processes, and the system
designs required to support them.  At Intel, he managed the site assessment for
the replacement of a complete factory’s material replenishment planning (MRP)
system.  At Cambridge Technology Partners, Mr. Emerson led mixed teams through
the requirements of the software development lifecycle.  He contributed to or
managed teams at Unilever (Rotterdam, NL), JP Morgan (NY), Fannie Mae (DC),
Massachusetts Financial Services (Boston), the Office of Management and Budget of
the State of Michigan (Lansing), and others. At Dynapert (division of Black &
Decker) he managed factory production quality, processes, and testing.
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Background 

Born and raised in the rolling hills of upstate NY, Mr. Emerson excelled
academically and graduated high school with an Honors Regents diploma having
edited the school newspaper, completed advance placement physics and calculus,
and won membership in the National Honor Society.  His wife is European; his
sisters and parents now live in the western US.  His in-laws live and work in
Europe.  He has traveled on both business and holiday fairly extensively and is
comfortable interacting with and in unfamiliar culture and language
environments.

Mr. Emerson began his professional career in Owego, NY at what was then IBM
Federal Systems Division.  He joined Raytheon’s Missile Systems operations in MA
after graduating Syracuse University’s electrical engineering program.  He later
moved to an industrial division of Black & Decker before returning to graduate
school to earn his MBA at Cornell University.  He has held progressively more
responsible technical and line oversight positions, generally analytical, related
to management operations or process development, often involving integrated
information management.

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Reverse chronology

Noblis (9/02-present)	Principal – Center for Science and Technology  – Falls
Church   Military Health System (MHS)                                 active Top
Secret clearance

	Designed the technical support architecture & created the guidance
manual for the Capital Investment Decision Model for the Chief of Portfolio
Management, Portfolio Planning and Management Division (PPMD) of TRICARE
Management Activity (TMA), Office of the ASD Health Affairs (ASD\HA) 
	Designed, staffed and managed the PMO for the Chief of Business
Planning, PPMD, OASD\HA, over a 20 month tenure as the client manager. Grew
Business Planning client support by about 130%
	Designed, organized, and managed 2 client summit workshops of 80-100
personnel, including design of the web-based registration and presentation
distribution system, now re-used internally 6 times
	Supported a TMA call center Source Selection Evaluation Board,
providing the team with proposal (technical) feasibility analysis, corporate
stability analysis, and system security evaluations
	Supported the TMA effort to consolidate TRICARE contracting and
simplify its management
	Assessed MHS information and communication system development processes
and proposed approaches to modernization as related to CHCS, CHCS-II, DEERS, and
DEERS-II (now referred to as AHLTA)
o	National Institutes of Health (NIH) National Information Technology
Acquisition and Assessment Center
	Assessed utilization and performance characteristics of the three
current NITAAC contract vehicles; CIO-sp2i, ECS-III, and IW
	Interviewed both vendors and customers of the contracts, analyzed
lifecycle activity and other government-wide acquisition contracts (GWACs) as
comparators
	Developed and presented material from these interviews and analyses to
inform NITAAC leadership
	Developed recommendations to promote improvement in contract
utilization, future contract design
o	Indian Health Service (IHS) Division of Oral Health (DOH)
	Supported the multi-year acquisition of commercial off the shelf (COTS)
practice / patient record management system software
	Worked with technical personnel from Noblis and that of each of the
prospective offerors to map and document potential approaches to the integration
of the COTS packages into the existing legacy MUMPS system, the Resource and
Patient Management System (RPMS), environment of the IHS
	Supported an instance installation and test use by, and documented the
evaluation at, one remote IHS dental treatment facility in CA

Keane, Inc.  (6/98 to 4/02) 	formerly Metro IT, Inc. and Acuity Technology
Services, LLC

o	Principal Consultant – Federal Home Loan Mortgage Corp.  –  McLean
	Led the team that reverse engineered a series of processes from code
and failure logs (all documentation had been lost)
	Reengineered the nearly inoperable process and system, replacing the
system that was highly prone to catastrophic failure with one that required about
one ninety-sixth the time to run, failed very infrequently, and was recoverable.
	Directly managed 4 technical assets, collaboratively created the new
architecture for the system, and then managed the implement of that new
architecture (C / C++, Perl, AWK)
	Documented all processes, rationales, code, and logic streams
o	Principal Consultant – Verizon Advanced Data, Inc. – Falls Church
	Mapped processes, developed standards, and researched process tools for
VADI’s Advanced Customer Engineering (ACE) team of 9; lead the effort to
research, buy or build the tools necessary and sufficient for the team to support
the demand for all “individual-case based” service requests, including all
high-level OCx, Gig-E, and TransLAN services of the corporation within the ConUS
	Directly managed to completion specific customer projects
(installations, moves, provisioning) that had stalled during the creation of
Verizon

o	Technical Director    MCI-Worldcom – metro Washington 
	Managed 34-42 remote consultants at nine MCI-Worldcom (MCIW) facilities
in VA, MD, and DC
	Reduced attrition on the account from the company average of about 70%
per year to 17% annually
	Managed all aspects of the account through three sales person
transitions and through the acquisition of Acuity by Metro Information Services;
hired, fired, coached, disciplined, rewarded, and promoted
	Facilitated accounts payable processing with client
	Assisted corporate VP in proposal and SOW development, as well as other
NBD activities
	Improved internal processes and infrastructure in support of the MCIW
account, especially those peculiar to the account
	Trained my own replacement and managed the customer comfort-level
through the transition

o	System Engineer / Site Manager -- Bell Atlantic  --  Arlington
	Acted as lead architect of a team comprised of client and non-Acuity
consultant personnel
	Lead the team through full life cycle design, development, test and
deployment
	Managed four simultaneous projects under three program areas in support
of Bell Atlantic’s NY State launch of it’s long distance business (legalized
under the Telecom Act of 1996)
	Worked with a varied mix of COTS products such as Oracle, Access, VB,
DB2, and Business Objects
	Acted in project management, system analyst, and network engineering
roles
­	Directly coordinated the activities of up to 11 developers, system
administrators, and programmers, ensuring on-time delivery of software necessary
for launch.
­	Worked both in concert with others and as a lone designer, to conceive and
layout (sometimes working down to the pseudo-code level) data management and
reporting systems
­	Organized and facilitated many process and application design sessions
­	Helped conceptualize and model the transfer server logic connecting eleven
internal and 23 external systems of Bell Atlantic-Long Distance and its
affiliates across a third-party frame cloud, with both FTP and NDM protocols,
with both mainframe and Client-Server nodes

The Titan Corporation / Titan Software Systems, Inc. (96-98)	
o	System Engineer / Program Manager  (Citicorp Global Technology Infrastructure)
–  Reston, VA & NY, NY
	Managed aspects of client relationship; weekly contact with customers
in London, Singapore, São Paulo, New York, and Ft. Lauderdale
	Maintained the awareness of international requirements in discussions
with a largely New York and U.S.-centric mindset  (especially in areas of
significant accounting and corporate structure differences and the effects of
doing business in 93 countries, some with highly unstable currencies)
	Organized various constituencies’ requirements and constraints into a
program of three distinct projects: one to establish a uniform cost center ID on
a global basis, one to update the existing charge-back process and systems to
operate in a global environment, and one to support the management of the
organization’s global IT outsourcing contracts
	Assumed project lead responsibilities for the Contracts Management
system and managed that project from process design and initiation through UAT
and roll-out

o	Task Lead at Federal Aviation Administration – DC; Reston, VA; & Albuquerque,
NM
	Developed full system specifications for DSS applications; gathered and
refined requirements working extensively with the regional offices 
	Navigated personnel data legalities, union rules, federal procedural
requirements, business process needs, budget, schedule, and data form, format,
and access issues to deliver on time and on budget

Intel Corporation (95)		(semiconductor / microprocessor manufacturer)	
RAPID Project Site Coordinator – Santa Clara, CA; Chandler, AZ; Hillsboro, OR

Cambridge Technology Partners, Inc.  (93-94)	(system developer / integrator)	
Business Process Re-design Consultant – Cambridge, MA; Rotterdam, NL

Dynapert, Inc.  (89-91)	(division of Black & Decker- OEM machinery)	
Quality Assurance Supervisor – Beverly, MA	

The Raytheon Company, Inc.  (86-89)	(Missile Systems Division – SAM missile
systems)	
Technical Staff Engineer – Andover, MA

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Education

Cornell University, Johnson Graduate School of Management
		Master of Business Administration, 6/93
		Kidd Scholarship, 5/92
		Intern at Intel’s Chandler, AZ facility Fab6/A4/T11 in operations statistical
modeling
		Teaching Assistant in Entrepreneurship and Enterprise twice in ’92 & once in
’93

Syracuse University, L. C. Smith College of Engineering
		Bachelor of Science, Electrical Engineering 6/86
		Engineering Co-Op program, IBM Pre-Professional Program; Owego, NY facility

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Additional Background

ITIL v3 Foundations Certified
FEMA Incident Command System  (ICS) and National Incident Management System
(NIMS) certified
American Red Cross First Aid and CPR certified
Radioactive gas handling (Kr85) certified
Former sworn law enforcement officer (auxiliary), Fairfax County, VA

Well traveled in Europe (10 countries) and the US (have lived in 8 states &
traveled in more than 12 others), both on business and holiday

Highly proficient with many current office desktop applications – MS Office,
Adobe, various custom-built desktop and web application, various web services and
tools, various VoIP and mobile device extensions to the office; desktop user
since before Windows existed; internet user since before the 'web' existed

Strong experience in several and varied quality improvement and process
improvement methods – both product and service environments.  Some exposure to
Lean and Six Sigma, but more extensive to the origins of same - TQM, Kanban, Pok
yoke, Q circles, Ford Q1, Intel process refinement, Kaizen, learning
organizations, Process Innovation, Theory of Constraints, etc.

Strong experience managing a culturally diversified workforce \ team