Eva Robertson
Phoenix, AZ  85020
 [Send email to request phone number] 44-4170
[Send email using form at bottom]
Focus:	Obtain full time senior level administrative position in a fast paced
environment where my skills in administration, sales support and organization can
contribute to increased effectiveness and profitability.

Experience:	2/1/2001 – present   -Allstate Workplace Division
Sr. Administrative Assistant to FVP’s
Allstate Workplace Division.                                                   
Phoenix, AZ
•	Report to Field Vice Presidents, Rich Heinsohn, Roger McClure, Bryan Kelly
residing in 3 different states. 
•	Coordinate travel, expenses, large meetings, calendars, sales reports monthly
and weekly, purchase ordering, correspondence, conference calls, processing
forms, scheduling training classes, researching commission issue questions,
administrative duties and problem resolution as needed. 
•	Assisted with new agent licensing and contracting requirements. 
•	Corporate offices are in Jacksonville, FL
•	Reason for leaving: Corporate RIF. 

1997-1/31/2001         Allstate Insurance Co.	Phoenix, AZ
Sales Administrative Assistant
	Report to Territorial Manager who manages 10 agency managers that
oversee 198 agents with multi-line sales of $400,000,000.
	Travel in territory coordinating training meetings, regional management
meetings, and sales kickoff for agents.
	Develop presentations, communication bulletins and correspondence to
agents. Monitor continuing education requirements, licensing.  
	Design and broadcast newsletters and special announcements to all
agents in the 2 state area using various software programs such as Microsoft
Word, Excel, Microsoft Outlook, and Power Point.
	Compile weekly production reports, book air travel, reconcile expenses,
and submit new hire packages to human resources.  
	Support for new agents providing resource information for office
operations. Handle routine questions and problem solving. 
	Reason for leaving:  Corporate restructure.
	
1996-1997                      Allstate Insurance Co.           Phoenix, AZ
Claims processor
	Assisted adjuster in fair settlement of claims by requesting medical
records from medical facilities for injured insured’s.
	Contacted body shops inquiring the status of repairs.
	Rented cars for claimants.
	High paced office, fielded claim questions.
	Reason for leaving: Promotion to Regional Office.
                                             
                                                                                
      
	
1995 (temp)  Arizona Highways Magazine/AZ Office of       Tourism               
                                                  Phoenix, AZ
Customer Service Representative
	Process product and subscription orders through the 800 line.
	Process mail orders, renewals, address changes.
	Answer tourism questions off the 800 line/send packets out.


Eastern Illinois University                                Charleston, IL
BS in Business Degree/Personnel Management

Current  Arizona Accident, Health and Life License

Bilingual	Speak Polish fluently.