VINCE CONTI
Scottsdale, AZ 85251
Email: [Send email using form at bottom]
Tel:  [Send email to request phone number] 04-4739

OBJECTIVE

Technical writer, Technical editor and documentation consultant successfully
combines writing skills and business experience (25+ years) to provide technical
writing solutions for clients in the IT, 
telecommunications, defense, health, manufacturing, and financial arena from a
fully equipped home office.

SKILLS:

Technical Writer 
Technical Editor
Courseware Developer
Network Marketing/Training
Customer/Technical Support 
Data Entry

 
PROFICIENT USING:

Microsoft Office Suite
MS Project
Robohelp
UNIX-Solaris
Adobe Framemaker
Acrobat/PDF
SGML
HTML
SharePoint
Adobe Captivate 3
Jing Video Capture
Snag It
Paint Shop Pro
Adobe Photoshop
Adobe Illustrator
Visio
QuarkXPress.

HOME OFFICE INCLUDES:

Windows XP Laptop
Windows Vista Desktop
Fax, Copier
Color Scanner
Color Laser Printer
CD Burner
CuteFTP account for secure transfer of large files
High-Speed Internet access
Windows Live Messenger
BlackBerry
USB headset for VOIP communications
2 land line telephones.

PROFILE

- Technical writer and documentation consultant successfully combines writing
skills and business experience (25+ years) to provide technical writing solutions
for clients from fully equipped home office.
- Technical Writing with 26+ years experience.
- Technical Editing/Copyediting with 10+ years experience. Familiar with AMA,
Chicago Manual of Style, Microsoft Manual of Style.
- Technical Support professional with 8+ years of experience 
- Comprehensive background in the full project development lifecycle (SDLC) from
conceptualization through maintenance.
- Familiar with regulatory compliance standards (SOX, HIPAA).

WORK HISTORY

Technical Writing/Technical Editing (Contractual Work) 

Senior Technical Writer/Technical Editing - Hitachi Data Systems - 8/08 -
Present

- Working on Hitachi Storage Command Suite software products within the HDS
Technical Publications group to support Technical Publications initiatives. 
- Working on a suite of applications used to manage Hitachi's storage system
products.
- Developed courseware modules and training videos using PowerPoint, Captivate,
Jing software and in-house CBT software for Hitachi training instructors.  
- Working with writing teams within the Technical Publications team to ensure
documentation consistency and quality across the suite of applications and
Technical Publications overall documentation standards. 
- Provide periodic status and progress reports to the Technical Publications
management and the engineering teams.
- Experience/Knowledge of SAN or NAS.

Senior Technical Writer/Technical Editing - Deepnines Technology - 8/07 – 8/08

- Developed, maintained, and distributed technical documentation, marketing
collateral for Deepnines Security Edge Platform (SEP) product line.
- Developed documentation plan for future product releases.
- Tested  incremental product releases and provide feedback to developers

Senior Technical Writer - Wolters Kluwer Health - 3/07 – 8/07 

- Developed and wrote Use Cases for Pharma Solutions group within Wolters
Kluwer.
- Developed and wrote Operational Guides, User Manuals, PowerPoint
Presentations, FAQs for Professional and Educational group within Wolters
Kluwer.

Technical Writing Manager/Trainer - Radyne Corporation - 3/05 – 3/07

Manage documentation projects:
 
- Reviewing and revising
- Indexing and creating graphics 
- Final printing
- Production
- Delivery and training 
 
For Satellite and Radio Frequency Communications products
Managed:
 
- Technical manuals
- Marketing collateral
- Curriculum development lesson plans
- Training
- Computer maintenance and upgrades
 - Provided training courseware modules and online videos using Camtasia Studio,
PowerPoint for Radyne product line.

Senior Technical Writer - Motorola Embedded Systems - 1/05 – 4/05 

- Worked with internal staff to develop Motorola-specific white papers
addressing Reliability and Availability in a communications computer system,
AdvancedTCA Fabric Technology, Middleware, System Management, and Routing
Protocols. 
- Developed work plan and outline of contents for each white paper. 

Senior Technical Writer/Web Content Development - DHL Worldwide - 11/04 – 1/05

- Worked with internal staff to develop DHL Web Content Management System
Administrator’s Guide, Installation Guide, User’s Guide and SOPs. 
- Edited and revised existing documentation relevant to DHL New Generation web.


Senior Technical Writer - Mercury interactive - 8/04 – 11/04 

- Worked with internal staff to develop IT technical procedural documents and
flowcharts and SOPs in order to pass their Sarbanes-Oxley audit. 
- Tested incremental product releases, provided feedback to developers designed
to enhance product design. 

Technical Writer/Technical Support - eBay Technical Services- 11/03 – 6/04 

- Documented, illustrated and created an internal API software user guide with
developers and executive staff. 
- Built simulations to explore “what if” scenarios in a client-server
infrastructure. 
- Provided client technical support and analysis to improve and enhance the
software GUI.  

Technical Writer/Technical Support/Technical Editing - Brocade Communications -
10/02 - 10/03  

- Researched and documented: System administrator guide, Software users guide,
White papers for the company’s storage area network product line. 
- Created and merged help systems; converted and created new topics and new help
systems; used the corporate style sheet for the web HTM pages. 
- Tested incremental product releases and provided feedback to developers. 
- Updated complete set of documents reducing customer/technical support calls by
35%. 

Technical Writer/Technical Support - Hitachi Data Systems - 1/02 - 9/02 

- Worked with internal staff to develop requirements, procedural, specification,
flowcharts/diagrams and software user documents for a new release switching
system. 
- Provided client technical/customer support on Hitachi product line. 
- Designed templates for a commercial middleware product, and orchestrated
development of the company’s first technical documentation style guide.
Interfaced with internal operations staff. 

Technical Writer/Technical Editing/Trainer - Motorola Satellite Group - 4/01 -
12/01 

- Documented functional specifications and procedures of a configuration
management reference manual pertaining to an IRIDIUM communications system. 
- Developed proposals and RFPs for satellite hardware. 
- Directed curriculum development, writing and technical accuracy of a five-day
IRIDIUM user course. 
- Provided email/telephone 2nd tier customer technical support/on IRIDIUM
communication system. 
- Provided copyediting/development-editing support for engineer authored
documents. 

Technical Writer/Technical Support/Trainer - Ciena Corporation - 9/00 - 3/01 

- Revised, edited and documented new release product system administrator guide,
installation/operations guides, software users guide for the multiwave
coredirector intelligent optical switch system. 
- Developed curricula for a three-day training course including writing,
flowchart, graphic illustrations and technical validation. 
- Provided telephone customer/technical support on training modules. 
- Co-authored a white paper on Optical Networks as part of an R&D effort. 

Technical Writer - Boeing Defense and Space Group - 1/00 - 9/00 

- Wrote electrical troubleshooting manuals for the US Army's CH-47F Improved
Cargo Helicopter (ICH). 
- Wrote changes to maintenance manuals for the Royal Air Force (RAF) CH-47D Mk-3
helicopter. 
- Manuals were written to 1000D specification, also known as the AECMA standard.


Technical Writer/NOC Analyst - BT Tymnet (Formally Tymnet Inc) - 2/98 – 12/99

- Documented monitoring and escalation instructions into procedures for Network
Operation Center (NOC) Technicians.
- Manage documentation projects. 
- Provided telephone customer/technical support on networking issues &
resolutions. 

Previously employed as Technical Writer/Product Support for the following
companies:

IBM Santa Teresa Laboratory 
IBM Almaden Research Center 
Sun MicroSystems
Phone.Com
Mercury Interactive
Xerox Corporation
Fujitsu Corporation
IBM Research Triangle Park
IBeam Communications
All Optical Networks
Oracle Corporation
Synopsis Corporation
Tymshare
Park Bank 

EDUCATION 

University of Connecticut – Storrs, CT 
B.A. Business Administration & Economics  			

Computer Processing Institute – Hartford, CT 
A.A. in Computer Programming/Operations

Professional Training Programs / Courses 
A+ Certification - Technical Writing Certification - Certified Resume Writer
(CPRW)

IT-Software Engineering Misc. Coursework: Computer Science, Programming, 
Data Communications, Technical Training, Graphics and Professional Development

*References available upon request.