HARRY V. BORN
5835 WEST ABRAHAM LANE
GLENDALE, ARIZONA 85308
PHONE:  [Send email to request phone number] 61-4114
E-MAIL: HARRYVBORN@YAHOO.COM 


SENIOR INFORMATION TECHNOLOGY PROFESSIONAL

Results-driven professional with extensive experience leading remote/virtual,
cross-functional project teams and administering multi-million dollar budgets
within a matrix organization.  Quick study whose business, operational and
technical acumen improves competitive advantage.  Strategist who creates
profitable relationships via consultative sales and balanced partnership
scorecard.  Strong leader who builds top-performing teams.  Open to travel and
relocation.   

PROFESSIONAL COMPETENCIES
Strategy / corporate transformation - Vendor management - Migration
implementations
Business process improvement - Portfolio management - Outsourcing engagements
Business development - Account management - Technology integrations
Negotiating and contracts - Project Management Office - Financial planning and
analysis

EXECUTIVE HIGHLIGHTS
-Led operational turnaround resulting in world-class software consulting and
training organization utilizing balanced partnership scorecard approach
generating consulting and sales opportunities, orchestrating deployment of
corporate-wide resources to provide comprehensive product, services and
solutions.

-Drove $24+ million revenue increase and cut product defects by implementing
best practices, slashing delivery costs by over $1 million through labor savings
and productivity initiatives. 

-Assumed control of consulting operations; in one year, led group to 102 %
revenue growth.

-Achieved ISO 9000, ISO 9002:1994 and ISO 9001:2000 on initial audit. 

REVENUE GENERATION & BUSINESS DEVELOPMENT
*Grew consulting revenue from $9.9 million to $20 million year 1 by creating
strategic alliances.
*Propelled business unit from $20 million to $44 million consulting revenue year
2 (120% of goal).
*Drove services education sales attachment rate to product by an additional
$720,000 developing quick-start packages.
*Launched the Education Sales Extended Learning Loyalty Program that generated
100+ leads in first three months.
*Identified 13 new opportunities worth $9.6M using existing client knowledge and
access. 

TECHNOLOGY PROJECT & PROGRAM MANAGEMENT
*Coordinated global outsourced data center migrations and implementations across
multiple vertical businesses: retail, travel, publishing, financial, banking,
insurance, government, healthcare, pharmaceutical, and manufacturing.
*Delivered international AO and IO projects using ETL tools and utilizing CMMI,
SDLC and RUP methodologies.  
*Executed strategic delivery plan for Asia Pacific region that included
recruiting and training of staff in 10 countries. 
*Restored several ‘at risk’ accounts to a very favorable standing.  
*Increased product speed to market 40% by deploying a division wide new product
commercialization process. 

OPERATIONAL & BOTTOM-LINE IMPROVEMENTS
*Enhanced profit by $672,000 implementing the use of Travel Approval Forms.
*Added $309,000 to bottom line, reducing consultants’ certification ramp-up time
30%, utilizing a training boot camp. 
*Improved profit $216,000 by executing the consultant relocation program.
*A 90%+ decrease in client refunds due to initiating the ‘No Cancellation
Policy’ for training classes.
*Consultants’ quality ratings increased to 95.1% due to roll out of the Train
the Trainer initiative.

PROFESSIONAL EXPERIENCE
ORACLE									 		    04/2008 – 06/2009
Sales Consultant, Enterprise Taxation Management (ETM)
*Worked closely with the ETM Product Sales (business development and presales)
in the delivery aspect of large scale implementations. 
*Estimated the professional services portion of each implementation, authored
responses to Requests for Proposals (RFP), Statements of Work (SOW) and
formalized estimates for submission to Risk and Contract review.
*Involved in choosing partners for the technology delivery portion of each
deal/contract.

CIBER										             07/2007 – 11/2007
Delivery Manager, Professional Services
*Supported the company’s sales campaign in the capacity of assessing and
qualifying prospects; forming pursuit teams, closing and delivering. Managed
company staff, hourly contracted consultants and vendor partners.
*Responded to services’ RFPs/RFIs, prepared analysis of client requirements,
created presentations, pricing, proposals, contracts, SLAs, statements of work
and change orders for consulting services engagements.

IKON OFFICE SOLUTIONS									     01/2007 – 06/2007
Project Manager, Professional Services
*Instrumental in designing order-tracking system, on time delivery increased by
over 50%.
*Conducted meetings with end users, vendor partners and account managers on
pre-sales/post sales activities to ensure on time, within budget, quality
delivery of projects.  
*Single point of contact for delivery issues regarding document/content and
workflow management projects.

DESERT DOCUMENT SERVICES    Acquired by Wolters Kluwer Financial Services 	 	   
 07/2005 – 09/2006
Director of Customer Service 
*Managed Call Center, monitoring technical support calls and inbound and
outbound sales calls.
*Handled incident and problem management by enhancing automated CRM system and
help desk.
*Significant involvement in implementation of PMO, increased on time delivery of
projects from 76% to 99%. 
*Generated metrics and procedures to monitor service level management and report
on SLA performance.

COMPUTER ASSOCIATES INTERNATIONAL, INC.                                         
            07/1999 – 07/2004
Delivery Director, Technical Services  (2002 - 2004)
*Directed multi-million dollar P&L accountable for professional services
operations, business development, strategic planning/execution and solutions
delivery.   
*Led virtual team of five managers, 46 consultants and 50+ 3rd party vendor and
channel partner relationships. 
*Ensured through best practices and balanced scorecard that approved project
methodologies, processes, policies and tools were consistently used, including
change, configuration, release, issue, risk, and quality management.
*Developed strategic vendor alliances that rounded out product/service
offerings.

Delivery Director, Enterprise Resource Management  (1999 - 2002)
*Responsible for business development, strategic planning, customer service and
program management.
*Motivated team to attain 75% utilization per employee (vs. 65% company
standard) achieved 82% utilization.    
*Chaired weekly meetings with the Call Center to review procedures and sales
pipeline.  Delivered ‘Lunch and Learn’ presentations on new service offerings.   

*Collaborated with marketing to design and implement campaigns, programs,
product launches and promotions.

PLATINUM TECHNOLOGIES, INC.  Acquired by Computer Associates in 1999            
            03/1997- 06/1999
Director, SEGUE Services  (1998 - 1999)
*Trained and certified staff on the SEGUE QA testing product and developed
solution offerings.
*Developed and executed implementation of quality assurance procedures that
resulted in zero product defects.

Lead Architect/Program Manager (1997 – 1998)
*Identified best practices and directed business process re-engineering and
application development/implementation for Fortune 500 companies in the area of
Y2K.
*Performed pre-sales assessments on multi-platform systems that included
detailed analysis, executive summary, proposal and presentation.
*Selected to execute strategic delivery plan for the Asia Pacific region,
included set-up of offshore code factories.

CLERITY SOLUTIONS, INC.    Formally UniKix Technologies, Inc.                   
            04/1994 – 02/1997
Migration Specialist/Engagement Manager
*Managed Mainframe to UNIX migration engagements that provided solutions to
achieve strategic IT goals.
*Tasks included porting and conversion of all programs, scripts, files and
databases using proprietary ETL tools.   
*Recruited to manage US/International implementations and integrations for
selected high-profile accounts. 


EDUCATION
BS Business Management, University of Phoenix – Phoenix, AZ
AS Computer Science, Burlington County Community College - Pemberton, New Jersey


PROFESSIONAL ASSOCIATIONS AND ACHIEVEMENTS
ITIL Foundation Certification for IT Service Management
ISO 9000, ISO 9002:1994 and ISO 9001:2000 Certification

SKILL SETS
Operating Systems/Data Access: Mainframe, UNIX, Windows, SQL, DB2, Oracle,
Informix and Sybase
MS: Project, Excel, PowerPoint, Visio, Word  / Software Applications: COBOL,
Scripting, CRM/SalesLogix