Carmen Cleveland
7431 S. Crooked Lake Dr
Delton, MI 49046
[Send email using form at bottom]
(269) 365-8573

Objective:

To further my career in Customer Service and Marketing, with potential
management opportunities.

Abilities:

12 years of customer service/sales experience

Excellent written and verbal communication skills, with an eye for detail

Extremely productive in a high volume, high stress environment

Managed teams of 6 or more

Consistently exceeds sales quota's placed by management


Employment History:

09/06-present                                   National City Bank              
              Kalamazoo, MI

Credit Card Services Agent. Provide customer service for National City Credit
cards and Signature lines of credit.  Reported cards lost/stolen, and enhanced
customer relationships thru new accounts.


07/05-09/06                                       Lasalle Bank                  
                   Lansing, MI

Customer Service in direct retail banking. Provided customer service for all
deposit accounts. Reported cards lost/stolen, and enhanced customer relationships
thru new accounts.


07/02-06/05                                    Public Storage, Inc              
                 Glendale, CA

Reservation Agent responsible for taking inbound calls for potential customers.
Sizing up storage needs, and booking quality reservations.  In this employment
term, I was also responsible for training new employees in booking the best
reservations, based on my performance.


10/98-07-99                                     Public Storage, Inc             
                 Glendale, CA

Reservation Agent responsible for taking inbound calls for potential customers.
Sizing up storage needs, and booking quality reservations.


09/97-10/98                                    Lexi International               
                Los Angeles, CA

Authorized AT&T agent. Outbound telemarketing for AT&T business and
international residential customers. Responsible for "bringing back" switched
customers, as well as offering new services.


Education:

Completed two years at Lansing Community College in their Career ladder Nursing
Program.