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SHARON TOURVILLE RN MSN NEA-BC

EDUCATION

DOCTORAL STUDENT SOCIAL CHANGE, RESEARCH AND EDUCATION, 1999-2003
Western Institute for Social Research, Berkley, CA

WHARTON FELLOWSHIP PROGRAM FOR NURSE EXECUTIVES, JUNE 1998
University of Pennsylvania, Philadelphia, PA

MASTER OF SCIENCE IN NURSING ADMINISTRATION, DECEMBER 1985
University of Wisconsin, Eau Claire, WI

BACHELOR OF SCIENCE IN NURSING MAY 1980
Viterbo University, La Crosse, WI

DIPLOMA IN NURSING, SEPTEMBER 1964
Luther Hospital School of Nursing, Eau Claire, WI

EXPERIENCE

MAY 2008 - November 2009

HAWAII PACIFIC HEALTH
KAPIOLANI MEDICAL CENTER FOR WOMEN AND CHILDREN, Honolulu HI

Vice President, Patient Service Chief Nursing Executive

205 Bed tertiary Women's and Children's Hospital with 1200 FTE and $26 million
net income. Member of Hawaii Pacific Health, a four-hospital system, associated
with University of Hawaii School of Medicine. Accountable for inpatient and
outpatient services for patient care, inpatient and ambulatory and Surgical
Services. Represented by Hawaii Nurses Association. Developed and implemented
Professional Nursing Council in strong Union setting. Developed Career Ladder
with union membership focused on project development and leadership. Improved
Gallup Scores for Nursing by 25% and Press Ganey Scores in ED from 14% to 99%.
Led Patient Care JCAHO process with significant improvement in scores. Member of
Executive Leadership Team.
Selected Accomplishments:
 * Increased Emergency Department Patient/family Satisfaction scores from 14% -
99% ranking in Peer Group
 * Improved Gallup Score Nursing Executive team to 74% of Healthcare Group
 * Developed and implemented successful on-boarding program for new graduates
resulting in a decrease turnover of new graduates from 50-75% to 5%.
 * Led patient care leadership design including implementation of shared
governance model in a strong union setting, Decreased RN turnover 50%.
 * Led patient care team implementation of Epic Computerized Medical Record

BE SMITH INTERIM MANAGEMENT
Interim Director Emergency Nursing Services
Accountable for assessment and interim management of an Emergency Nursing
Department with 100,000 visits and two sites. Part of a large medical center
located in CA. Developed and implemented Competency Based Education for all
staff. Implemented Rapid Medical Exam and Fast Registration resulting in decrease
of wait times by 50%.

JANUARY 1998 - Present
SHARON TOURVILLE & ASSOCIATES, San Francisco, CA
Founder, Management Consultant and CEO
Management Consultant in the areas of Organizational Development and
Organizational Change, including Fiscal Accountability, Conflict Management,
Program Development, Mediation, Quality and Cost Turnarounds.
OCTOBER 2004 - JUNE 2006
CHILDREN'S MEDICAL CENTER OF DALLAS, Dallas, TX
Senior Vice President and Chief Nursing Officer
400 Bed, freestanding tertiary Children's Hospital with 3600 FTE and $1Billion
revenues. Associated with University of Texas Southwestern School of Medicine.
Accountable for inpatient and outpatient services for Nursing, inpatient and
ambulatory, Surgical Services, Respiratory Care, Free-standing Surgi-center,
Heart Center, Psychiatry Center of Excellence and Cancer Center. Recognized by
Child Magazine as one of America's Best 25 Children's Hospitals, one of America's
10 Best Cardiac Programs in 2006 and one of Top 100 Best Organizations to Work in
DFW in 2006. Member of Executive Leadership Team.
 Selected Accomplishments:
 * Increased Patient/family Satisfaction scores from 84-92 resulting in ]95%
ranking in Peer Group
 * Increased revenue of Emergency Services by $4.6 M
 * Increased productivity and revenue resulting in increased hospital net income
from $9M annually in fy 2004, to $19.86M in fy 2005 and $25M within the first two
quarters of fy 2006.
 * Led patient care leadership design including implementation of shared
governance model, research, development and education, responsible for Magnet
preparation. Decreased RN turnover 35%.
 * Lead clinical administrator for design of new suburban 72 bed hospital and
new 8 floor patient tower
 * Led implementation of Cerner hand-held clinical technology resulting in
35%.decrease in medication errors
 * Led development of new NICU Service and Heart Center.

OCTOBER 2000 - NOVEMBER 2003
CHILDREN'S HOSPITAL OF MICHIGAN, Detroit, MI
Chief Operating Officer and Chief Nursing Officer
228-Bed, freestanding tertiary Children's Hospital with 1,800 FTE and $450
million revenues. Detroit Medical Center subsidiary supporting Wayne State
University pediatric clinics, education and research. Recognized by Child
Magazine as one of America's Best 15 Children's Hospitals and the best in the
Midwest, 2002,2003. Also served as Secretary, Children's Hospital of Michigan
(CHM) Board of Trustees.
Selected Accomplishments:
 * Developed and presented business case to CEO and Board and led the planning
and negotiations that successfully integrated Henry Ford Hospital Pediatric
Inpatient Services, Residency and Ambulatory Clinics with CHM. Integration
increased CHM revenues $10.8 million with 2% gain in market share.
 * Decreased time-to-bed from 17 hours to 37 minutes for over 50% of the
children.
 * Led the development and implementation of 5-year Strategic Plan, including
the branding of CHM, inpatient and outpatient site expansion, as well as
continuing positive bottom line in a difficult market.
 * Initiated, designed and implemented the hospital's first-ever leadership
development and succession planning program for top 50 managers.
 * Developed and installed productivity-based management system that improved
previously poor budget compliance, with overruns as much as 100% to budget
compliance in 95% within one year.
 * Negotiated and managed a 15-year Chiller Plant Performance Contract with
projected savings of $17 million, including financing of two chillers and
upgrading parking structures.
 * Led process for hiring and managing Endowed Professorship for Nursing in
collaboration with Wayne State School of Nursing.

JANUARY 1998 - Present
SHARON TOURVILLE & ASSOCIATES, San Francisco, CA
Founder, Management Consultant and CEO
Management Consultant in the areas of Organizational Development and
Organizational Change, including Fiscal Accountability, Conflict Management,
Program Development, Quality and Cost Turnarounds. Clients included California
College of Podiatric Medicine, Children's Hospital of San Diego, Naval Hospital
San Diego, Noyes & Associates.
Patient Care Leader, KAISER PERMANENTE, Los Angeles, CA (1999)
Three hospital system, including LA Medical Center, West LA and Behavioral
Health Hospital LA. Responsible for attempted merger of 3 hospital nursing
departments into one management structure. Union - Management Partnership team.
Interim Administrator, CALIFORNIA COLLEGE OF PODIATRIC MEDICINE, PACIFIC COAST
HOSPITAL AND CLINICS, San Francisco, CA (JANUARY 1998 - OCTOBER 2000)
Small hospital, faculty and private practice podiatric and internal medicine
clinics, $5 million revenues. On a consultancy basis, served as the administrator
for the hospital and clinics, including hospital services, faculty and private
practice clinics, contracting and marketing.
Selected Accomplishments:
 * Improved California Accreditation and Licensing Survey (CALS) score removing
organization from contingency accreditation to 3 Year accreditation status and
full CMS compliance.
 * Developed a strategic plan for the college, and revised Medical Staff
bylaws.
 * Redesigned clinic services, adding seven physicians and increasing clinic
volume by 40% in less than four months.
 * Turned financial performance from a loss of $2M to $500,000 net income in FY
1999.

DECEMBER 1995 - JANUARY 1998
CALIFORNIA PACIFIC MEDICAL CENTER, San Francisco, CA
Senior Vice President of Patient Care Services
900-bed full service academic, tertiary organization, strong managed care
environment.
Responsible for 1,000 FTE and operating budget of $154 million inpatient and
outpatient services including three campuses, 4800 deliveries, 114 bed Skilled
Nursing Facility, Home Health and Hospice agency, Psychiatric Facility, 20-bed
Alzheimer's facility, Ambulatory Services and Occupational Health Program.
Selected Accomplishments:
 * Teamed with seven senior managers to turn the organization from a loss of $4
million to a $39 million net income in two years.
 * Designed/implemented Clinical Resource Management system, decreasing Medicare
LOS by 17%.
 * Developed and implemented Value Based Education program for 1,300 employees,
administration and medical staff, increasing patient satisfaction 3 points in 3
quarters.
 * Implemented skill mix change in union setting with no grievances.
 * Increased occupational health contracts from 150-450 within one year.

AUGUST 1992 - DECEMBER 1995
COLUMBUS CHILDREN'S HOSPITAL, Columbus, OH
Assistant Administrator Patient Care and Chief Nursing Officer
250-bed academic, tertiary, freestanding children's hospital with 80,000
Emergency Department visits, 180,000 clinic visits and 66,0000 patient-days. 900
FTE and budget of $49 million. Responsible for inpatient and outpatient care
services.
Selected Accomplishments:
 * Implemented shared governance model clinical pathways, clinical case
management and transition program for acute and chronically ill children.
 * Decreased medication errors by ]20% and infection rate by ]25%.
 * Developed clinical system to support capitated contract for Medicaid
chronically ill children.
 * Decreased expenses for areas of responsibility by 20% in three years.

JANUARY 1990 - SEPTEMBER 1992
LONG BEACH MEMORIAL MEDICAL CENTER, Long Beach, CA
Senior Vice President Patient Care and Chief Nursing Officer
One-thousand-bed academic, tertiary facility comprised of Memorial Hospital,
Miller Children's Hospital, and Women's Hospital and th