BRIAN W. KELLEY 3419 W. Restin Rd, Phoenix, AZ 85086
602.573.0770 - 

SUMMARY

IT MANAGEMENT PROFESSIONAL with over 18 years' experience in diverse business
settings. Background included managing software, desktop and network
environments, providing day-to-day technical support in multiple campus
locations, as well as leading onsite technology implementation projects across
the United States. Recommends and implements innovative initiatives with a focus
on company objectives. Builds strategic partnerships with internal departments
and external associates, integrating people and resources to elicit high
performance, revenue and profit.
KEY QUALIFICATIONS

 * Customer Needs & Service Assessment
 * IT Business Alignment & Integration
 * Cross-Functional Team Development
 * Project Management & Development
 * Staff Training & Team Building
 * Budgets & Cost Control Initiatives
 * Acquisition Integration
 * Strategic Planning
 * Process Improvements
 * Interdepartmental Alliances
 * Project Resource Allocation
 * Disaster Recovery Management

PROFESSIONAL WORK HISTORY

SeaBright Insurance Company - Phoenix, Arizona
2008 - 2009
Technical Coordinator
Enabled the successful implementation of assigned projects by acting as the
interdepartmental interface between IT Operations, Applications Development and
various business units.
 * Led the migration and enhancement of the core loss control Internet based
application from a vendor hosted site to an in-house supported site.
 * Planned and implemented the integration of a newly acquired brokerage office
in Henderson, Nevada including software, data and desktop integration.
 * Led the successful migration to a new agency information system, converting
the data from two disparate legacy systems into one.
 * Managed the 2008 and 2009 disaster recovery exercise for Infrastructure and
desktop support.

LIBERTY MUTUAL INSURANCE COMPANY - San Diego, California
2000 - 2008
Lead Technical Analyst / Manager 2001 - 2008
Led and monitored daily activity of 15 desktop technicians at six campus
locations to ensure that work order initiatives and established SLA's (Service
Level Agreement's) were timely and properly completed.
 * Managed the integration of the desktop computing and support environment
after the acquisition of an insurance company in the Pacific Northwest; reduced
the help desk staff by three full time employees.
 * Directed the desktop migration to Windows 2000 for 8000 users with less than
two hours downtown per desktop.
 * Planned and implemented critical live call transfer issues (such as Katrina
disaster) to be routed directly from Level One help desk to Level Two support
technicians. Within the IT industry, this process is often referred to as warm
call transfer.
 * Maintained disaster recovery plans for six campus locations and participated
in yearly testing of all plans.

Manager of IT Technical Services 2000 - 2001
Managed a team of 18 technicians and analysts maintaining the desktop and
network environment. Collaborated with IT support groups to coordinate all
support efforts. Evaluated and recommended changes to network infrastructure as
organizational needs changed.
 * Recruited, interviewed, hired and trained department associates. Assigned and
supervised day-to-day support activities for network, help desk and desktop
support teams.
 * Planned and implemented on-call support and other supervisory / management
functions.
 * Met performance expectations of no downtime in deploying over 1000 PC's
throughout the country from Liberty Mutual Windows 95 operating system to the
2000 environment.
 * Cut the month-end accounting and actuarial process 50% by utilizing an MS
Terminal Server to create data marts.

GOLDEN EAGLE INSURANCE COMPANY - San Diego, California
1999 - 2000
Manager of New Systems Development / Maintenance
Collaborated with cross-functional teams to develop system requirements and
specifications for AS400 based underwriting, claims, and accounting systems.
 * Worked with IT and business units from across the company; led the effort to
select vendors to provide the base systems requirements.
 * Coordinated the analysis of base system modifications between multiple
vendors and business areas throughout the company to ensure business
functionality needs were met.
* Improved timeframes significantly through meeting and identifying scheduling
issues and ensuring that project resources had been properly employed.
* Implemented "Eagle First," an in-house software package that gave field agents
the ability to connect to the company web site to provide real time policy rates
and quote information.

MIDWEST EMPLOYERS CASUALTY - St. Louis, Missouri
1997 - 1999
Assistant Vice President of Systems
Directed the operations of the Systems Department through development and
implementation of services, procedures and products to meet company standards and
objectives. Reviewed and assigned work orders to maintenance staff of 15-four
business analysts, eight programmers and three network/desktop technicians.
Communicated with senior management the status of ongoing projects and
initiatives.
 * Converted all AS400 in-house business systems to be year 2000 compliant one
month ahead of schedule with no downtime.
 * Created an IT Steering Committee comprised of representatives from the
business area; this committee helped to prioritize projects and ensured that
projects provided the most business benefits.
 * Implemented SLA's to ensure appropriate response to non-critical software
maintenance requests.
 * Led the effort to move the company towards a consultative services-based
operation by implementing IBM Netfinity servers running Microsoft NT.
 * Led the effort to move the company towards a consultative, services based
operation. Developed a client/server application that ran on IBM Netfinity
servers to assist commercial businesses in identifying and mitigating risk.

SCOTTSDALE INSURANCE COMPANY - Scottsdale, Arizona
1989 - 1997
Manager of Client / Server Applications Development 1995 - 1997
Directed team of ten programmers and analysts to develop and maintain
client/server applications, improve efficiency and responsiveness to policy
holders and agents.
 * Improved customer service by managing the development of a Records Management
System that quickly tracked, located requested policy and claim files. This
project was completed on time, within six months.
 * Reduced the number of reports generated for the Underwriting division by
developing a product that provided report viewing and query capability.

Manager of AS400 and WANG Production Support 1991 - 1995
Insurance Programming Supervisor 1989 - 1991

TECHNICAL EXPERTISE

 * New Software Development & Maintenance
 * Data Center Operations Management
 * Lean Six Sigma
 * Resource Management Initiatives
 * Project Lifecycle Development
 * End-User & Field Training & Support
 * Disaster Recovery Initiatives
 * COBOL / RPG II
 * Peregrine Tracking Systems
 * MS Office / MS Project
 * Visual Basic / Adobe Acrobat
 * IT Service Management

CERTIFICATIONS

General Insurance Certification
Microsoft Certified Systems Engineer / NT - Micro Skills
 Project Management / George Washington University
Computer Programming / Institute of Computer Science
IT Service Management / IT Infrastructure Library Foundation
Life/Business Coach / Southwest Institute of Healing Arts