PROFESSIONAL EXPERIENCE

AMERICAN EXPRESS, INC., Phoenix, Arizona, 1989-2008
Vice President, Technology Transformation Delivery

    Directed technology vision, strategies and systems development with $50
million P&L, $20 million budget and 200 employees.
    Led $2.2 billion technology investment and global transformation initiative
influencing all AXP IT organizations worldwide. Solution leveraged tiered
storage, virtualization (VMware), utility based shared service models, 5 levels
of Disaster Recovery, 3 classes of Application SLA  's, state of the art
technologies and Application Development methodologies, .Net, J2EE, MOSS, and
ITIL v3.
    Developed and orchestrated three-year technology roadmap and implementation
plan to streamline all systems; presented plan and secured executive approval.
 ‚  Navigated and executed complex plan to conduct application and data
rationalization across 18 different systems; hired, trained and managed staff;
facilitated stakeholder relations.
 ‚  Ensured compliance with SOX, ITIL and government regulations.
 ‚  Devised phased development and legacy migration plans.
 ‚  Partnered with software companies providing technical input to their product
roadmap (Clarity) and beta site testing (MSFT & Sun).
 ‚  Generated 30% run-rate savings and delivered flexible, scalable and
responsive infrastructure.
    Served as a member of the core Technical Leadership Team, leading the
strategic roadmap, mission and goals of the AXP Technologies Division.
    Supported 24/7/365 global applications, encompassing, performance and
availability, capability management and customer delivery across all business
groups;, Credit Card, Financial Services (Brokerage & Banking) and Travel.
    Oversaw, negotiated and secured global contracts/alliances with Microsoft,
Computer Associates, IBM, Microstrategy, Sun Microsystems and Wipro.
    Collaborated with partners to develop innovative technology solutions.
 ‚  Designed and implemented virtualized computing environment with Sun and
Microsoft.
 ‚  Reduced costs, improved data accuracy and created a single source of the
truth by developing consolidated data warehouse environment.

MELISSA K. MARSHALL-O  'BRIEN Page Two

PROFESSIONAL EXPERIENCE (1989-2003)

AMERICAN EXPRESS, INC. (Continued)
Vice President, Technology Strategy & Innovation
    Orchestrated and managed three Enterprise Utilities servicing global
customers in more than 80 countries, including leading solution delivery,
business enablement and business development.
    Conducted Proof of Concept and Pilot Projects; performed new technology
research, assessment and due diligence to identify new business opportunities and
partnerships.
    Analyzed legacy applications; provided technical consultation, remediation
and performance assessment.
    Spearheaded new Technical Competency Centers covering all technology domains
and emerging technologies; launched architectural vision, reference architecture,
governance and due diligence.
    Built and deployed American Express  's standards-based, adaptive technology
environment.
    Introduced reference architecture for .Net and business intelligence.
    Enabled more predictable solution delivery and accelerated migrations to
utility computing by establishing granular development standards and supporting
frameworks.

Director, Technologies Development
    Managed company  's online site and applications, including enterprise
development releases, architecture migrations, and application availability.
    Served as a pioneer in the interactive space, providing technology thought
leadership for the company  's launch of American Express Open online platform.
    Drove architecture development, first J2EE application, technology
acquisitions and integrations to deliver the innovative new functionality;
enabled customers to gain approval online instantly.
    Coordinated all aspects of the company  's online transformation to Open,
including managing online branding, names and logo changes.
    Handled development, testing and implementation of new projects and
applications.

Partnership Leader, Corporate Services
    Cultivated, managed and maintained relationships between Corporate Card
Technologies and Corporate Card Business Partners; represented partner  's
interests throughout the project lifecycle.
    Advised and guided partners on technology assessments, technical impacts of
business ideas and technology project prioritization; secured project funding.

Head of In-Market Test & New Product Development, United Kingdom
    Drove new product development and implementation throughout European
Operations.
    Led cross-functional global teams; planned, developed and executed new
product launches and product optimization projects; oversaw product conception to
post-production rollouts.
    Partnered with global senior executives, aligning technology and systems
development to strategic and tactical business initiatives.

Team Leader, Platinum Card Servicing & Billing Operations, Florida
    Ran customer service center division and staff, managing more than 3,500
daily calls.
    Oversaw business operations, in/outbound call activities, budgets, system
administration and sales.
    Coordinated all billing and processed payments for cardmember and service
establishment charges.

Previous Experience: Captain & ROTC Distinguished Military Graduate, UNITED
STATES ARMY

EDUCATION
Masters Degree Courses (Consideration for MBA) UNIVERSITY OF SOUTHERN
CALIFORNIA
Bachelor of Science in Business UNIVERSITY OF MARYLAND

Community Service & Leadership: Free Arts of Arizona, Executive Board Member;
Phoenix Diversity Council, Executive Sponsor PRIDE Network; Scholastic Reading P