MARK SAENZ
 3020 West Ironwood Hill Dr.s Tucson, AZ 85745 s (h)  [Send email to request phone number] 43-1215; (c)
 [Send email to request phone number] 31-2061

 Professional Profile

ACCOUNT MANAGEMENT / SALES & MARKETING

s Dedicated & Solutions-Driven Team Collaborator s

Productive and loyal professional with 16 years of progressive sales & marketing
experience in the electronics distributions industry. Proven ability to balance
business needs of multi-million dollar customer with employing organization's
profitability goals. Committed to increasing sales and revenues by earning
customer's respect and trust by fully understanding, analyzing, and strategizing
their business for practical value-add opportunities, and then promptly and
cost-effectively delivering specified services. Highly-skilled in working with
engineers in designing new products. Bi-lingual in English and Spanish.

Selected Highlights
 * Established in-plant parts store at OTIS Elevator store in Nogales, Mexico
(2000). [Avnet]
 * Grew Avnet's share of OTIS' electronics business from 40% in 1995 to 90% in
2008.
 * Signed North American Pricing Structure Agreement between Otis Elevator and
Avnet, outlining support roles for Engineering, value-added services, and service
level agreements. (1996)
 * Instrumental in POURS (Point of Use Replenishment System) implementation,
whereby scannable parts were transmitted from Otis to Avnet as EDI orders.
 * Consolidated shipments to Otis realizing a $50k cost savings for Otis and
reduced packaging and handling for Avnet.

Areas of Expertise

 s Collaborative Solutions s Integrity-based Decision Making s Export
Compliance
 s Quality Assurance s Strategic Growth/Revenue s Team Player
 s Customer Service Excellence s Long-term Relationship Building s Sales Account
Management

PROFESSIONAL SUMMARY

AVNET, INC. Tucson, AZ
Global Fortune 500 company and one of the world's largest industrial
distributors of electronic parts, 9/1993 -7/2009
enterprise computing and storage products and embedded subsystems with 10,000
employees.

Account Manager Dec. /2000 -7/2009
Charged with accountability and responsibility for overseeing $14 million
account, Otis Elevator. Coordinated and supported all business and transactions
pertaining to customer: purchase orders, quotes, expedites, return merchandise
authorizations, cancellations, consignment stores, inventory bonds, and export
issues.

 * Provided engineering support to Otis Engineers for the design of new
products.
 * Spearheaded resolutions for quality management issues submitted by Otis
Elevator; each corrective action required a root cause and failure analysis
performed on rejected item. Interfaced with contracted manufacturer for
involvement on the factory side.
 * Worked directly with OTIS Quality Engineer to resolve suppliers' corrective
actions.
 * Coordinated lead times/stock dates with planners and buyers at Otis factory
to ensure available stock or acceptable contingency in place for contract
orders.
 * Developed annual budgets (forecast) and tracked monthly actuals.

 * Executed two Quality Business Reviews per year to discuss new technologies,
invoicing, sales volumes, pricing issues/adjustments, and obsolescent product.
 * Analyzed customer parts and associated costs; offered recommendations for
cost reductions by utilizing a different manufacturer. $100,000.00 in cost
savings realized in 1999 followed by an additional $85,000 in savings in 2002.
 * Established in-plant store in Otis factory (2002) for just-in-time contract
business inventory between Otis and Avnet, growing parts inventory from 130 parts
to 1265 unique parts.
 * Worked directly with Avnet Product Specialist and Material Specialist to
identify crosses and upgrades in the event of material shortages for customer;
simultaneously worked to with manufacturers to expedite material.

Sales & Marketing Supervisor June/1998 - Dec. /2003
 * Developed sales strategies with responsible Account Manager, identified
potential cost savings and new business.
 * Enhanced work flow processes to improve productivity, E.g., process orders in
less than 48 hrs. or in the case of EDI orders, in less than 24 hours (which
included non-business hours).
 * Supervised 5 Sales & Marketing Reps and (one at Avnet, four at on-site Otis
facility); reviewed work,
 lead times, part number accuracy prior to submitting information to customer.

Sales & Marketing Representative/Supervisor June/1995 - June/1998
 * Processed customer orders (either placed via EDI transmission or entered
manually; verified part numbers (matching bulk part numbers with component part
numbers).
 * Increased business with customer by promptly responding to bids for quoted
part numbers; worked with product specialists to secure parts from vendor(s) at
lowest cost while retaining respectable profit margins for company.
 * Interfaced with Engineers on new designs and part numbers, sourcing parts
from manufacturers' reps and negotiating optimum pricing, lead times and
obsolescence issues; coordinated Lunch & Learn sessions between manufacturers'
reps and Otis employees.

Customer Service Sept./1993 - Jun./1995
 * Worked backlog reports to resolve delayed or obsolete products impacting
customer's business.
 * Responded to customer inquiries, frequently requiring urgent action to
expedite parts.
 * Provided support for Sales & Marketing Rep.

ADDITIONAL EXPERIENCE

Otis Elevator, Electronics Technician - Tucson, Arizona 1978-1992

PROFESSIONAL DEVELOPMENT

Teambuilding/Recognition
Avnet Sales Excellence
Export Compliance Advanced Training for Sales Assessment
Budgets & Account Relationships
Account Strategy Case Studies
Customer Business Planning

EDUCATION

ABC Trade School, Tucson, AZ - Electronics
Safford High School Graduate

AWARDS & RECOGNITION
Avnet Most Valuable Player - Latin America Area, Fiscal 1999