Monnique Rogers 
                                                           4129 E. Peachtree
Dr.
                                                            Chandler AZ. 85249 
                                                               [Send email using
form at bottom]
                                                             Phone:602-283-3534
                                            URL:
http://www.brightfuse.com/monnique-rogers 



   
- Career Objective 
 
    To obtain a technology based position, dealing primarily with computer
hardware and software, with         a progressive contemporary company that
encourages personal growth and development.

- Computer Skills 

   -Ability to quickly learn and apply new technologies 
   -Knowledgeable in compatibility issues concerning the matching of hardware
and software                      appropriately
   -Ability to match technology to the customer's needs 
   -Experienced in building, troubleshooting/repairing, and upgrading personal
and business computers 
   -Familiar with Microsoft Operating Systems 95/98/Me/XP/NT/Vista 

- Communication Skills 

 Capable in explaining technology in technical or layman terms dependent upon
the situation and  the experience level of the customer. 
 Experienced in walking individuals through appropriate steps to solve technical
problems via the telephone or email 
 Ability to work and communicate in a variety of organizational settings
utilizing both verbal and written communication channels 
 Understanding of the importance to keep both customers and 
 managers apprised of any issues or changes that may occur 

- Personal Traits 

Ability to multi-task Enjoy working in surroundings that are fluid and dynamic.

Adaptable to the required changes that often occur within organizations 
Consistently search for feedback that will aid in personal growth and
development.
Ensure customer satisfaction maintaining current relationships and development
of new relationships through referrals 



- Education 

Moorestown High School 
High School Diploma 
Moorestown, NJ 08057 
June 1987 

- Pertinent Work Experience 

Milwaukee PC 
Computer Technician 
2003 to 2003 
Troubleshooting and repair of customer PC's. Responsible for sales and assisting
customer in component selection of parts for new and upgrade of Pc, depending on
the use of System. Responsible for occasional opening the store. Keeping track of
scheduled repairs. Completed repair tickets, and consult customers on issues with
Pc's. Used Citrix Ticketing system. 

CBIS (Owner) 
2000 to Present
   - Consult customer on usage of system and created new build. Repaired systems
and sold vintage parts
   - Acquainted customer with their new system.
   - Installed and updated drivers for customers.
   - Performed all duties involved with running a business. 

Etelecare (Dell) 
3/2007 to 7/2008 
- Tech support level 2 was to perform the duties of helping customers by
troubleshooting and repairing their system, be it by remote access or sending a
dell certified technician to replace parts. 
-Tech level 3, I had the responsibilities of researching and guiding tech 2
positions in more perplexing issues, taking escalation calls, handling call
back's to customers and escalating to supervisor if needed. 
- DSP Agent - Troubleshot further with field techs when part replacement was not
the issue. Shipped parts to the tech on regular and expedited repair plans for
business sector. 

Volt & Kelly Services(Apple) 
10/2008 to 2/2009 and 10/2009 to Present
-Troubleshot issues with ipod and iphone in relationship to system and stand
alone.
-Escalate issues to the proper Departments  
-Instruct new customers on how to work their new product. 
-Sign customers up for warranty plans on their product. 

- Certifications

DCSE