EDUCATION

Dakota State University
Master of Science, Information Systems, Enrolled, 2009

University of Phoenix  
Bachelor of Science, Information Technology – Information Systems Security,
Graduated 2009

EMPLOYMENT EXPERIENCE

Remote Help Desk Technician 							December ’08 - Present 
SupportSoft		
					
• Performed a variety of remote PC services for clients including: 
o Provided timely, professional customer service 
o Performed optimizations on new and existing computers
o Diagnosed and repaired Windows based systems

IT Specialist intern 								  February ’08 – June ‘08
City of Tucson										     
• Performed onsite troubleshooting on hardware, software and wired and wireless
network applications
• Maintained professional relationships among intra and intergovernmental
employees
• Instructed employees on the proper use of various technological
applications							

PC Technician			      2007
Datadrive, Inc.				Tucson, AZ

• Built and configured new PCs for clients
• Performed virus/malware removal 
• Performed hardware and software troubleshooting on Windows based systems 

KNOWLEDGE AND SKILLS

Experienced with the entire Microsoft Office suite including Project and Visio
Completed course projects using Java, Javascript, C, Visual Basic, Python, PHP
Familiar with HTML, CSS, XML languages and have web design experience
Familiar with Microsoft Access and MySQL
Familiar with JDBC and ODBC standards
Familiar with VMware ESX Server technologies
Administration of mobile devices to Groupwise and Exchange
Administration of Active Directory, DNS and Exchange
Understand software design, development, and lifecycle phases
Understand security risk assessment and mitigation processes
Familiar with Linux and Windows based environments
Basic Cisco router, switch and VLAN configuration
		
CERTIFICATIONS
A+  (2006)
Network+  (2006)

REFERENCES
References available upon request