DENISE FROST 
886 North Cofco Center Court #1136 Phoenix, AZ 85008 
 [Send email to request phone number] 14.4432 
 Dynamic Communicator Customer Service Professional Elite Hostess 
DRIVEN PROFESSIONAL SEEKING A CHALLENGING POSITION AS A FLIGHT ATTENDANT, WHERE 
EXPERTISE IN CLIENT SERVICES, FIVE-STAR HOSPITALITY, AND CLIENT SERVICES WILL
PROVE 
INSTRUMENTAL TO COMPANY SUCCESS. 
CAREER PROFILE 
A results-oriented professional offering over 18 years’ experience in customer
service, 
hospitality, and communication. In-depth expertise in "above and beyond"
customer service. 
Strong “hands on *  knowledge of client services and customer accounts. 
Dynamic communication, presentation, negotiation, and relationship management
skills. 
Proven ability to lead and motivate team members to ensure company success and
client 
satisfaction. Capable of staying focused and maintaining a calm demeanor in 
high-pressure situations while exhibiting high quality, diplomatic client
interaction. 
Adept at blending strong decision-making abilities with outstanding
organizational skills, 
solid leadership attributes, and successful interpersonal relationship-building 
techniques. Fun reliable, people person. Possess unquestionable ability to
comply with Company policy’s, standards, 
and recommended guidelines. Recognized for well-groomed and professional 
appearance. Ability to work rotating shifts, overtime, and travel on a constant
basis. 
PROFESSIONAL EXPERIENCE 
VERMILLION CONTRACTING, INC. 
2007-Present 
Office Manager 
Successfully greet potential contractors and see to their needs. 
Effectively handle all administrative duties, including files, phones, and data
input. 
Proficiently receive blueprints and deliver to appropriate recipients. 
CHELSEA'S KITCHEN 
2008-Present 
Server 
Effectively identify and capitalize on opportunities to develop a strong client
base. 
Consistently ensured delivery of quality customer service vital to sustaining
and growing 
clientele. 
EVENTS PLUS INC. 
1998-Present 
Events Manager/Bartender 
Consistently oversee all office duties, including scheduling of events. 
Effectively recruit, hire, oversee event personnel. 
Responsible for service and accounts of high profile clientele.
OAKLAND'S 
2002-2007 
Bartender/Host 
Successfully greeted and accommodated five star guests; see to all customer
requests. 
Effectively host and bartend high-volume, high-revenue events. 
Consistently organize and serve private parties targeting specific clientele. 
PROFESSIONAL EXPERIENCE, CONTINUED. 
Bachelor’s of Arts in Psychology LONG ISLAND UNIVERSITY, Brookville, NY 
1992-1996 
Bachelor’s Degree in Secondary Education UNIVERSITY OF PHOENIX, Phoenix, AZ 
1997-1998 
Certificate for Secondary Education