5635 N. 11th Street, Phoenix, AZ 85014
Mobile:  [Send email to request phone number] 50.1975 Email: 

EDUCATION

M.A. Organizational Management, University of Phoenix
B.S. Education, Franciscan University
Strategic Human Resources Executive Program, Harvard Business School
Instructional Design, University of Michigan Business School

OVERVIEW

Lucy Hall is a successful professional change agent and consultant. She is an
expert in Organizational Change Management, including Organizational Risk and
Readiness Assessment, Stakeholder Relationship Management, Organization Design,
Workforce Transition, Strategic and Project Communication, Leadership
Development, End User Training; Human Capital Management: Competency Modeling,
Performance Management, Succession Planning, and Development Planning.

Ms. Hall has been responsible for and involved in a wide range of change
initiatives including SAP and Oracle ERP implementations, global business
transformation initiatives, shared services, merger integration, organizational
design and workforce transition, and business process redesign. During her
career, Ms. Hall has been responsible for leading major change and technology
initiatives, providing specific change and HR consulting services to a variety of
clients and for creating and managing the HR function in large organizations.

EXPERIENCE

Blackstone Technology Group (Contractor)
Sacramento, CA
Change Management and Communications Project Manager Mar 2009 - Present
CalPERS, State of California
Change Management and Communications Project Manager for IT organization
implementing ITIL core processes and custom IT solution for world's largest
public pension fund with $180 billion in assets and 1.6 million members.
Responsible for Change Management, Communication and Transition management
strategy and implementation plan for IT organization, using ADKAR methodology.

Morgan Borszcz Consulting
Dayton, OH and Washington, DC
Organizational Change Management Manager Oct 2007 - Mar 2009
Organizational Change Management Lead for USAF Logistics Transformation Office
for $1Billion USAF Supply Chain Oracle global project for 376 locations, 275,000
military and civilian users. Responsible for providing Organizational Design and
End User Training development strategy and plan, as well as overall OCM
guidance.
 * Started as Senior Organizational Redesign Consulting Lead (ASD, Subcontractor
to Computer Sciences Corporation)
 * Created overall reusable Organization Redesign methodology, tools and
templates for the Air Force SCM project for CSC
 * Org Redesign Team participated in over 600 business process blueprint
sessions and collected over 15,000 data elements that were synthesized into
meaningful organizational, DOD and USAF policy/compliance, and workforce impact
information organization and roles. Created new roles for USAF Logistics and
Maintenance organizations
 * Served as Integration Workshop Sponsor and facilitated two sessions; member
of Integration steering committee
 * Supplied framework for revitalized project Benefits Realization process
 * Established outstanding client relationships with government employees,
including at the Pentagon
 * Created database for all solution development teams to capture blueprint
requirements
 * Developed blended learning strategy and plan including classroom, virtual and
CBT based instruction for 300,000 users

BearingPoint Consulting, Inc.
Senior Manager, Change Solutions Group - 2007 (Rehire)
State, Local Government, Higher Education and Healthcare
 * Change Lead for SAP Human Capital Management and Payroll systems project for
the State of California's 300,000 users. Led team of seven BearingPoint and 19
state employees to develop and conduct organizational readiness assessments,
leadership action plans, stakeholder relationship management, communication,
process re-design, workforce transition and end user training plans and
deliverables
 * Co-lead for waved deployment process for 160 agencies
 * Co-developer of deployment strategy and plan

RWD Technologies
Senior Change Management Consultant - 2006
 * Change Lead for SAP implementation for one of the top five Media
Communication Companies in the Southwest. Developed and implemented change,
communication and end user training strategies and plan. Accomplishments
included: development of project governance process, steering committee roles and
processes, developed Center of Excellence organizational structure and plan,
created and facilitated blueprint sign-off process
 * Change Lead for SAP implementation for nation's largest waste and
environmental services company, responsible for facilitating all business process
re-design, stakeholder management, facilitation of open design issues to closure,
blueprint documentation review, sign-off and follow-up, change impact assessment
and workforce transition planning
 * RWD clients include: Waste Management, Verizon and Oklahoma Publishing
Company

Exxceed Human Capital & Talent Management, Inc.
Chicago, IL
Senior Human Capital Consultant - 2005-2006
Ms. Hall designed human capital processes that met the client's business needs
using Exxceed's web-based proprietary software solutions. She delivered efficient
and effective competency modeling, performance management, development, and
succession planning services to her clients, including: Glaxo SmithKline,
Blackwell Publishing, Experian and RHI.

Maricopa Integrated Health System
Phoenix, AZ
Vice President, Human Resources and Organizational Development - 2004-2005
 * Ms. Hall assisted in the transition of a $750 million county integrated
healthcare system with 4,400 employees from county government governance to a
special healthcare district created by taxpayer legislation. This change
initiative involved due diligence, legal and merit system planning, board of
supervisors' orientation, creating new operating processes for the special
district, board committee development and communication with citizens at large
who wished to participate in board committees
 * Member of the Technology Steering Committee and the executive sponsor for a
timekeeping implementation

Banner Healthcare
Phoenix, AZ
Chief Human Resources Officer/Administrator - 2003-2004
 * Ms. Hall was responsible for leading the Human Resources function for a
600-bed tertiary care facility of 3,500 employees, the second largest hospital
within Banner, a non-profit system operating in seven states
 * She developed a staff education and clinical process improvement plan to
improve patient satisfaction

Bearing Point Consulting (formerly KPMG Consulting)
Manager, Change Solutions Practice - 2001-2003
Ms. Hall developed and implemented change management solutions as part of global
enterprise resource planning system implementations on SAP and Oracle platforms
and business transformation initiatives. Client's included: Visa, Sears,
McDonalds, Celanese. Ms. Hall's change leadership experience included:
 * Functional Change Lead for Finance, Human Capital, SCM and Operations
workstreams that designed the processes and system and transitioned the project
to the regional deployment teams for McDonald's ERP in 31 countries. She also led
the concurrent change track for the Shared Services project and ERP Support
organization design and implementation. This work entailed project planning,
statement of work preparation and all aspects of OCM from leadership alignment,
communication and stakeholder relations management, high level and detailed
organizational design, work role and job design, training strategy, plan and
curriculum design, employee workforce transition, documentation of procedures and
deployment support
 * Change Lead for the Oracle Global Financial implementation for Visa
International, which entailed implementing all communication, workforce
transition, end user training plan, business readiness, cutover and post go live
support change deliverables for Visa's three Finance organizations
 * Change Lead for SAP Global ERP for Celanese, which entailed developing all
business process documentation, training strategy and plan, communication and
stakeholder management plan. Reconciled all PMO activities, client and contractor
billing. Responsible for change scorecard reporting and deployment planning
 * Change Lead for SCM and In-Store Marketing tracks for Sears Business
Transformation Project

Catholic Healthcare West
Phoenix, AZ
Regional Vice President, Human Resources & Organization Development - 1997-2000
 * She was co-project leader and deployment manager for a $400 million SAP and
shared services implementation, migrating all IT, Telco, FI/CO, SCM and Plant
Maintenance functions to a shared services environment and the SAP platform
 * Responsibilities included: Managing the deployment team of employees and
consultants; identifying all organizational, functional and work role changes,
process impacts and creating action plans; managing communication and stakeholder
management process; and developing and implementing organizational design
approach, and end user training plan
 * She also led the merger and acquisition activity for integration of a $100
million hospital.

CIBA Corning Diagnostics (Now Bayer)
Boston, MA
Director Human Resources Development - 1991-1996
Responsible for directing US Commercial Human Resources and worldwide technical,
sales and customer Training and Development for clinical diagnostics company.
Provided organizational change management consulting services to 400+ bed
hospitals, reference laboratories and professional societies such as the American
Association of Clinical Chemistry