Richard E. Knapfel
3437 E. Glenhaven Drive
Phoenix, Arizona 85048
(480) 759-8036
Email: RichKnapfel@cox.net


SUMMARY OF QUALIFICATIONS

Known as an effective communicator of product information, brand positioning and
corporate direction. High energy, detail oriented marketing specialist with
extensive experience in high technology and medical reprocessing. An intelligent,
team oriented individual with the ability to get the best results from his
employees. 

CORE COMPETENCIES

Organizational Skills Product Launch
Project Management Retail Store Operations
Brand Management Financial & Analytical Skill

PROFESSIONAL EXPERIENCE

University of Phoenix Phoenix, AZ.
2009 – Present
Enrollment Counselor – Military Division

Responsible for advising undergraduate and graduate students, regarding
admissions and degree completion requirements, while enrolling students to the
University of Phoenix.
 I am responsible for supporting our students by:

•	Developing academic plans for degree completion
•	Following standardized University guidelines/procedures
•	Guiding students through the application process 
•	Guiding students through the Free Application for Federal Student Aid (FAFSA)

•	Guiding students through the Financial Aid Web (FAW)

Go Daddy Phoenix, AZ. 
2008 - 2009
Technical Sales & Support Specialist

As a Technical Sales and Support Specialist, I was responsible for helping
customers establish and enhance their online presence by providing web-based
technical support, product information and first-rate customer service.

In addition, I was responsible for supporting our customer base by: 

•	Receiving inbound calls from existing and potential clients
•	Walk customers through the set up of Go Daddy products
•	Troubleshoot technical issues such as: database, server, email, SSL and design
issues.
•	 Review customer accounts, recommend and sell products & services
•	Gain in depth product knowledge and educate customers

Ascent Healthcare Solutions, Phoenix, AZ.
2008 – 2008
Customer Integration Manager (CIM)

During my tenure at Ascent, I was responsible for inside sales, customer service
and analytical reporting. Within my assigned book of business, I am the liaison
to the field sales team, and the hospitals, to drive value and savings to their
bottom line. As a key member of the leadership team, I work with the field sales
team to analyze trends, strategize for improvements and forecast for future
growth.
In addition, I was responsible for supporting their assigned account base by: 

•	Developing business reviews/analyses 
•	Initiating best reporting practices 
•	Maintaining account integrity 
•	Managing customer order flow 

Toshiba America Consumer Products, L.L.C. Wayne, NJ. 
2001 – 2008 
Sales Support Specialist

As a Sales Support Specialist, I was responsible for the product and brand
support all Toshiba products to over 135 dealer locations through the
Southwestern territory of the US. (A total of six states) Additionally, I was
responsible for:

•	Performing retail visits, on average 25 locations per week. Disseminate
literature and premiums; resolve service related issues and implement corporate
and department direction.
•	Prepare data analysis reports of product performance at retail and submit to
senior management for review and action.
•	Conduct internal TACP sales person training to over 45 sales representatives.

•	Provide sales and product information annually so they can sell more
effectively.
•	Conduct informal in-store training to over 25 sales staff, service personnel
and customer service representatives in a variety of retailer environments
including mass merchants, consumer electronics retailers, VARs (value added
resellers) and call centers.
•	Additionally, I was responsible for the implementation and planning of over
thirty trade shows and events.


Walgreen’s Drug Company Phoenix, AZ. 
1995 – 2001 
Store Manager

As a store manager, I was responsible for the supervision of ten store employees
consisting of sales, customer service representatives, pharmacy personnel. In
addition, my duties included: 
•	Managed daily and weekly store P&L. 
•	Managed operation of the pharmacy, responsible for the efficient and legal
management of prescription drugs.
•	Prepared and implemented merchandising displays to effectively present to
consumers.
•	Ensured and managed available inventory, which total value exceeded over half
a million dollars.
•	Secured account cash deposits obtained in the course of the business day.
I was responsible for the daily training of 10 staff to ensure efficiency of the
pharmacy and main store operations.

US Navy 
1974 – 1995
Cryptologic Technician First Class, U.S. Navy (Retired)

•	I was responsible for corrective and preventive maintenance of electronic and
electro-mechanical equipment. 
•	Supervised up to ten employees and was required to write reports and
evaluations based on the performance of the personnel assigned to my department.
•	I communicated effectively with customers, departments and employees through
oral and written communication.
•	Top Secret SCI Security Clearance (Inactive)

EDUCATION

Bachelor of Arts - History, California State University, Fullerton
U.S. Navy Electronics Maintenance and Management Schools

COMPUTER SKILLS

Microsoft Office (Word, Excel & PowerPoint)
HTML
Java
J.D. Edwards Database
Lotus Notes
Outlook