MARVIN CUI FONACIER

Address: 5939 W. 74th St. Westchester, CA 90045
Home Phone No.:  [Send email to request phone number] 72-2497
Mobile No.:  [Send email to request phone number] 03-2615
Email: [Send email using form at bottom]


EDUCATION

June 1997 – December 2001 		DE LA SALLE UNIVERSITY – CSB
					Manila, Philippines 1700
					
					Bachelor of Science in Business Administration – 
					Major in Computer Applications
					College Diploma

June 1993 – March 1997		IMMACULATE HEART OF MARY SCHOOL
					Manila, Philippines 1711
					
					High School Diploma


WORK EXPERIENCE

July 2006 – Present
MASTER DISTRIBUTORS – Santa Monica, CA
www.masterdistributors.com
Sales, Office Support

ุ	Distributor/ Wholesaler of Electro-Mechanical Components
ุ	In-charge of our Daily and Weekly report for Sales
ุ	Expediting pending purchase orders from factory
ุ	Entering purchase orders to our Linux System
ุ	Receiving & Confirming Purchase orders
ุ	Assisting clients regarding their pending PO
ุ	Coordinating orders with our 16 branches & warehouses
ุ	Processing RMA’s and Online orders
ุ	Checking pricing and availability from factory

July 2005 – July 2006
HUDSON GROUP USA – LAX Airport Los Angeles, CA
www.hudsongroupusa.com
Associate Supervisor

ุ	Inventory of stocks
ุ	Sales (Business to Consumer)
ุ	Monetary handling
ุ	In-charge of Luggage Store for LAX – Tom Bradley Int’l Airport
ุ	In-charge for Planogram of retail items
ุ	Processing returns & Sales Audit
ุ	In-charge of Weekly and Monthly reports
February 2003 – June 2005
ICT GROUP INC. – Manila, Philippines
www.ictgroup.com
Lead Quality Assurance Supervisor

ุ	Supervised 150 reps and 3 Quality Assurance Monitor
ุ	Monitored & Graded calls for our Inbound program
ุ	Reviewed and Revised Policies and Procedures for ISO 9000-2001
ุ	In-charge of Daily, Weekly & Monthly Reports
ุ	Representative for calibration and conference call with Corporate Clients
ุ	Direct contact of Client Services on our Manila Site
ุ	Cross-trained and monitored to 6 different Outbound programs (JP Morgan Chase,
Bank of America, Capital One, Bank One, Household Credit Protect and Household
Finance)

Quality Assurance Monitor (March 2003 – July 2003)

ุ	Oversee 115 reps for Dun and Bradstreet Account
ุ	Monitored & Graded calls for Dun and Bradstreet Account
ุ	Prepared weekly & monthly performance report
ุ	In-charge of weekly & monthly calibration with Client Services

Telephone Service Representative (February 2003 – March 2003)

ุ	Handled Outbound calls for Dun and Bradstreet Account
ุ	File Maintenance for United States Business
ุ	Offered other Products for Dun and Bradstreet
ุ	Handled Inbound calls for Dishnetwork Satellite provider
ุ	Offered Technical Support
ุ	Upsell and Upgrade programming packages
ุ	Billing and Collection of Customers Account


SKILLS

ุ	Computer Literate; Proficient in all programs of Microsoft Office (Word,
Excel, Powerpoint)
ุ	LINUX, QuickBooks, Management Software, Windx, Networking
ุ	Crystal Reports, Linux, Java, C++
ุ	MS Office 2000 – 2003, Cosmocall Universe CosmoDesigner, Macromedia MX
ุ	Proficient in Avaya CMS Supervisor and Adobe Photoshop
ุ	Database Administration: MS SQL 2000, Oracle 9i, 10g and Quest TOAD
ุ	OS Platforms Used: DOS, Win9x/ME, Windows XP/NT/98SE/2000/VISTA and UNIX 
ุ	Programming Languages: Visual Basic 6, JAVA and ASP 
ุ	ERP: SAP BW, R/3
ุ	Security Software: Microsoft ISA Server 2000
ุ	Web Tools: Java IDE Gel, Macromedia Dreamweaver


REFERENCES
George Agudelo = Account Manager: Master International Inc.  [Send email to request phone number] 52-8512
Tim Morrel = Account Supervisor: Hudson Group LAX  [Send email to request phone number] 38-3692
John Langford = VP of Operations: ICT Group Inc. (215) 891-8065