CAREER OBJECTIVE 

Results-driven leader eager to contribute strong management, business
development, customer relation, and team building skills toward actively
supporting the employer in optimizing performance

 PROFILE 

Offer numerous years of managerial experience with qualifications including:
Ø Proficiently steer diverse areas of business operations ranging from sales,
customer service, budgeting, and forecasting to cost containment, human
resources, inventory control, merchandising, and quality assurance
Ø Excel in hiring, training and directing top-performing teams committed to
superior customer service
Ø Possess superior communication, presentation and relationship building skills
Ø Effectively implement policies, procedures and programs to maximize
productivity, efficiency, quality, and profitability
Ø Have a comprehensive knowledge of the retail industry
Ø Bilingual; English and French

 PROFESSIONAL EXPERIENCE 

Safeway Corporation - California 1997-2006
Assistant Manager, San Francisco (2001-2006)
§ Demonstrated dynamic leadership skills in effectively directing a team of 150
employees, including the coordination and oversight of all department managers
§ Applied sharp communication/presentation skills toward presenting new hire
training in company’s Superior Service program
§ Consistently contributed to the achievement of superior service ratings
§ Proficiently developed weekly sales projections
Head Clerk/Closing Manager, San Francisco (2001) 
§ Promoted within company to lead a large crew of stocking and customer service
personnel
§ Facilitated the interviewing and hiring of courtesy clerks
§ Strategically executed Say No to Out of Stocks action plan leading to
significant improvement in maintaining optimal inventory/stock levels
Night Crew Foreman/Food Clerk, San Rafael (1999-2001) 
Food Clerk/Courtesy Clerk, San Francisco (1997-1999) 

 EDUCATION/PROFESSIONAL DEVELOPMENT 

Management Training, Safeway Retail Leadership Development Program
How to Handle Customers & Employees, Frontline Leadership Course
How to Deal with Conflictive Behaviors/Frustration, Frontline Leadership Course
Counseling Teenagers about Tobacco and Cancer, League Against Cancer
French and Philosophy Studies, University of Brest, France

 ADDITIONAL BACKGROUND 

Organizer, Rallies/Fundraisers, League Against Cancer
Baseball Coach and Promoter, France
Radio Broadcast Support, French Sports Station