Sean Nihalani, PhD.
[Send email using form at bottom]
[Send email to request phone number] 91-3196 (714) 319-2918 cell
OBJECTIVE: Seeking an executive position where my experience and
cross-functional skills to facilitate and ensure a successful business operation
& management.
EXPERTIZE: Operating & managing IT business operations.
I have successfully managed IT & technical operations involving: in-house
technical support, field service, onsite technical support, overall design &
delivery, integration & testing, project management, recruitment & staffing,
finance, taxation, management consulting, as well as outsourcing services to
software developers in several countries.
CLIENTS & CUSTOMERS INCLUDED: IT companies, law offices, medical facilities,
medical offices, real estate, mortgage brokers, restaurants & hospitality
industry, retail stores, educational institutions, state & federal government
organizations, aerospace, & engineering companies.
STRENGTHS: An excellent combination of management, finance, hardware, software,
networks, security & business operations background including marketing, finance,
& sales.
MANAGEMENT EXPERIENCE
- Manage several types of operations in various industries. Provide management
consulting services to several organizations. Hire & train technical staff,
engineers, as well as sales, marketing, & finance professionals. Recruit, manage,
coach, mentor, as well as hire & develop top talent competencies, conduct
training sessions, provide leadership & vision.
- Establish strategic partnerships, grow the business, & turnover the
operations.
- Oversee design, development, & architecture of IT projects from start to
turnover to operations.
Develop business expansion & marketing strategies. Review investment
opportunities & provide feedback.
- Develop business expansion & marketing strategies. Review investment
opportunities & provide feedback
- Establish various types of employee benefit plans for shareholders &
- Establish and maintain partnerships with various vendors, research partners
and consortiums related to the projects. Work with product management &
engineering teams on current & future development of the security products,
network designs, infrastructure, systems architecture, monitoring, integration &
test, & disaster recovery planning
- Develop & execute service level agreements (SLAs), customer work plans,
oversee several initiatives & resolve issues related to customer service
deliverables and commitments.
- Provide technical solutions & direct technical staff for implementing &
supporting network infrastructure for medical offices involving remote access,
medical practice management, electronic medical records, & virtual office access.
- Provide IT service management for customers. Performed proactive performance,
change, & security management
- Identify customer requirements, conduct systems analysis, and provide end-user
support services. Involved in defining & meeting goals; budget and financial
planning, surveying, and conducting product reviews. Generate progress & problem
reports, forecasts, change management reports, & support version control
operations.
- Develop & implement solutions for supplier management, problem resolution &
documentation related issues
-Generate specifications, initiate RFP, accept bids, review contracts.
Coordinate projects, changes & documentation. Resolve problems & issues. Ensure
that product is delivered with first time quality & as per standards &
specifications.
- Ability to understand the complex working of workflow systems &
interrelationship of systems
- Possess strong people leadership, organizational, motivational, management &
coaching skills
- Possess excellent negotiation, problem solving, analytical skills &
communication skills
- Perform cost management analysis. Calculate ROI, GRM, NOI, cash flow, budgets,
& various margins
- Track & report metrics to manage quality & results of process quality &
compliance
- Conduct presentations at several levels, present seminars to the public,
associations, & user groups
- Direct teams to establish network security & supported system & data recovery
issues
- Collaborate in the areas of program administration, resource allocation;
identified & developed partnerships to seek new revenue generating opportunities
- Ensure that strategic planning initiatives were in sync with mission
statement, goals & objectives of the organization.
- Ensure IT services comply as per contract requirements as required by the
customer Supported 24x7 operations to provide technical support.
- Manage field engineers, in-house technical teams, external employees and
contractors.
- Involved in customer relations, and overall program management.
- Develop strategies in business operations. Initiate, plan, and execute,
manage, control, suggest changes, allocate resources for various diverse
projects. Manage product selection, version control & documentation
- Collaborate with various technical, HR, administration, facilities departments
as well as executives, vendors, and clients.
- Coordinate activities related to developing policies & procedures, planning,
and product & vendor selection
TECHNICAL EXPERIENCE:
- Plan, define, implement, and ratify various strategies & processes for
deployment of technical projects including Active Directory, Exchange Servers,
Virtualization, Storage, Finance, ERP, Data Center access, Security Policies at
enterprise level for users in various branches, & remote locations
- Define system requirements, accept bids, choose coders; coordinate QA testing,
changes, updates, payments processing and arbitration. Manage several outsourced
projects in past 3 years in India, Norway, Romania, Ukraine, Poland, Canada, UK,
& Philippines involving Linux servers, Windows, SQL, Exchange, PHP programming,
and MySQL databases
- Implement various network and security infrastructure designs including
RADIUS, ISA, TACACS, IPSec, DES, Certificates, Biometrics, smart cards, SSL, SSH,
VPN, NAT, anti-virus programs, firewalls, & access lists.
- Direct training operations and delivered programs at national level as well as
in Europe
- Manage product design, development, prototype design, integration & test,
pre-production, & contracts involving workstation, terminal servers, routing
boards, embedded systems, messaging hardware, & computer interface I/O cards.
- Manage & support end user standard & customized applications used for office
environments. Projects involve deployment of SQL 2000; Exchange 2003, 2000, 5.5;
SMTP, IIS, Apache, Merchant, DNS, WINS, DHCP, & Oracle
- Deploy Windows 2003, 2000, & NT servers; XP, Me, 95, 98 desktops; Outlook,
end-user applications, & security policies for enterprise environments. Systems
involved Linux, Unix, Solaris, Novell, Mainframes, Cisco routers and switches,
Exchange 2000/2003, DNS, BIND, and database servers. Configure firewalls,
encryption, certificates, VPN, SSH, single sign-on, & disaster recovery planning.
Provide troubleshooting of hardware, software, and application issues, plan &
install backup systems. Support WAN routers, intelligent hubs, & terminals,
mainframe access, desktop data communications, telephone closets, & cabling
- Involved in hardware troubleshooting, integrating, testing, documenting
various avionics hardware, racks, power and digital interfaces, functional tests,
and wiring. Used unit testers and analyzers to collect data and troubleshoot
problems
- Develop & implement plans for fast rollout of servers & desktops with
operating systems, applications, & security policies
- Resolve problems & issues for various departments, retail branch offices,
mortgage processing centers, & auto loan department offices nationwide. Document
several procedures for end users & troubleshooting processes
- Provide network design services, product procurement, & documentation for
offices at county courthouses, hospitals, justice centers, sheriffs offices, &
health services departments
- Perform Program Management duties for hardware & software projects
- Work in Program Software Development activities. Chair & conduct various
System Software Reviews with the Air Force
- Design custom interfaces & integrated test facilities & test benches for new
development testing & training
- Support various projects to ensure they met FAA and Air Force compliance
requirements. Communicate & coordinated with several departments to get the job
done
- Work on design, systems integration, & troubleshooting of image processing
workstations
- Design systems to capture & process medical images inside the human bodies &
on automated assembly plants in the manufacturing industry
- Supervise contract operations for software code development to compress
images, filter noise, perform edge detection, process various morphological
operations, two-way teleconferencing via modems, and other standard image
processing functions
- Contract assembly operations, supervised production, provided on-line
technical support to customers, and conducted product demonstrations
- Involved in hardware selection, prototype design, Assembly and C coding ;
performed on-board programming, tests, integration, re-engineering, &
documentation
- Ensure IT services complied as per SLA between the service provider and the
customer
TRAINING PROGRAMS DEVELOPMENT & DELIVERY:
- Develop customized training programs for end users & corporations for online &
classroom delivery for 1600+ audiences every quarter.
- Extensive experience in curriculum design, delivery, & management: Finance,
Management, Engineering, IT, VLSI, Programming, & System Administration courses
at universities and corporations. Hire & train instructors, customize courses or
various entities at national & overseas levels.
PROJECT MANAGEMENT EXPERIENCE:
- Management of projects were successfully delivered within budget and on
schedule. Carried projects through phases of planning, defining specifications,
requesting proposals, awarding contracts, sequencing, execution, and
implementation, control, verification, estimating, budgeting, & ensured quality
assurance. Involved in human resource management, communications planning,
procurement, change management, & risk management. Ensure that processes are
followed, define standard processes, & work within the guidelines of a project
delivery framework.
- Evaluation & selection of tools for centrally managing several levels of
information including dashboards, resource management, labor estimates, time
sheets, forecasting resources, project plan integration, and reporting. Develop
standards, template documents, project plan templates, ratify methodologies,
change management, communications planning, & automate various tasks that involve
several steps in the world of project management.
- Define requirements, evaluate products, develop portfolio-tracking tool, &
generate statistical reports for resource managers & PMs to track workload &
resource allocation.
- Manage project server & custom application deployment initiatives, develop
training guides, & train teams to use centralized resource tracking & forecast
methods.
- Define training programs to support several initiatives, employee development,
& the use of methodology & tools.
- Implement standard roadmap planning, project management, capacity planning, &
release management processes, templates & tools. Support, enhance, & apply
project methodologies, processes, change control, status, documentation, using
the tools & templates.
- Involved in initial intake process to help identify requirements for project
requests during the initiation phase.
- Conduct daily quick status meetings to track project portfolio, & various
other types of meeting with resource, customer, & management teams to escalate &
resolve issues, as well as help in resource allocation & forecasting for future
upcoming projects.
- Lead a PM team involved in managing 100s of global infrastructure projects
including: IP Re-Design, Active Directory consolidation, DNS Re-architecture,
Network Equipment Standardization, WAN upgrades, Single Sign On, Directory
Services, Encryption, LDAP, Oracle ERP Upgrade, PeopleSoft Upgrade, Data
Warehousing, Project Server (EPM) Scaling, Storage Vault Upgrade, Network
Monitoring & Reporter Upgrade, Web-Site Development & Migration, & Data Center
move.
EMPLOYMENT HISTORY
Executive Manager, hotpositions.com LLC, (June 2005 - Present)
Director, Computer Information Technologies, UCSC & CSULB (Nov 2002 - June 2005)
Chief Operating Officer, Technical Consulting Services, HiTek Solutions (March
1993 - Oct 2002)
President, SKN Ventures (April 1996 – Dec 1998)
Systems Engineer, Western Financial Savings Bank (Aug 93 - Aug 94)
Network Administrator, Mini Systems Associates (March 93 - Aug 93)
Senior Engineer, McDonnell Douglas Aircraft Co. (Nov 87 - June 93)
Research & Customer Support Engineer, Identechs Corporation (Nov 86 - Nov 87)
EDUCATION:
BSEE & MSEE, CSUF, 1988
Engineering Management Certificate, UCI, 1987
Master of Business Administration (MBA), AIU, June 2005
CERTIFICATIONS:
Technical: CompTIA (A+, Network+, iNet+, Security+), Sun (Solaris), Microsoft
(MCP, MCT, MCSE Windows 2003), Novell (CNE, MCNE, ECNE, Sales Person) and Cisco
(CCNP, CCIE written).
Project Management: PMI Project Management Professional (PMP) & ITIL
Foundations
Finance: Chartered Financial Consultant (ChFC) & Chartered Life Underwriter (
CLU ).
PERSONAL: Hardworking and a dedicated professional with leadership qualities and
vision.
Have a passion for success & accomplish tasks! Enjoy traveling
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