SENIOR OPERATIONS EXECUTIVE
Printing / Publishing / Manufacturing / Service
Repeatedly drive innovative solutions to complex problems that deliver
continuous improvements in process, cost, quality, safety, and productivity.
Achieve results by clearly communicating vision, instilling team culture, and
empowering both teams and individuals to excel. Seasoned strategic executive
leader offering more than 20 years of progressive experience leading sales,
plant, and production operations. Natural communicator with strong training,
leadership, motivational, and negotiation skills. Personal strengths include
excellent work ethic, forward thinking, persistence, organization, and
flexibility. Attain goals and objectives through passion, commitment, and
expertise in:

* Operational Process Management 
* Bottom-line Enhancements 
* Managing to Compliance
* Strategic Planning & Alignment 
* Business Value Justification 
* Quality Methods & Tools
* Organizational Empowerment 
* Project Performance & Metrics 
* P&L Accountability

CAREER PROGRESSION
Harte-Hanks Inc., Brea, CA 1985 – 2006
Harte-Hanks Shoppers, $440 million publishing division of Harte-Hanks, Inc. and
largest owner, operator, and distributor of shopper publications with targeted
versions zoned into 1,100+ separate editions totaling more than 13 million
circulation each week in California and Florida with five regional units and
2,000 employees.
Director, Business Operations (2005 – 2006)
Key management executive leading 18-member cross-functional team in day-to-day
business operations of $70 million National Accounts Division. Developed and
implemented strategic business plan and budget to improve account retention and
increase account base. Recruited, hired, developed, and managed cross-functional
teams.
* 81% reduction in contract approval cycle times achieved through re-engineering
of contract approval process eliminating unauthorized contract edits and
improving accountability for all participants.
* Reduced rate approval cycle time 50% to 75% while improving margin 5% to 8% by
developing financial models to facilitate margin analysis of offer based on
projected costs and volumes.
Director, Quality Improvement (1995 – 2004)
Spearheaded improvement initiatives in sales, manufacturing, and business
operations through team-based problem solving projects, training, coaching,
analysis, and system development. Pivotal leader of three-member team creating
and implementing ISO 9000 compliant quality system and manufacturing process
quality measurement and improvement systems. Ensured regulatory compliance with
MSDS, right to know, IIPP, and safety training.
* $1 million reduction in workers’ compensation realized by re-engineering
division’s Injury Illness Prevention Program (IIPP) that effectively reduced
accidents 20% to 30% annually for three consecutive years.
* Achieved $250,000 annual reduction in unit costs for seven years through
deployment of key performance indicators for each department and work group in
manufacturing and sales. Identified avoidable stops, rework, delays, errors, and
other causes for lost productivity and increased costs.
* Improved product quality 15% in fewer than 12 months and reduced spoilage of
customer-supplied materials 50% by implementing “Insert Integrity” program to
ensure 70 million inserts mailed in 1,000+ weekly versions met customer
requirements.
* Developed in excess of 100+ SOPs and supporting documentation by designing and
deploying intranet-based ISO 9001 compliant quality system, companion training
manual, and leadership training to capture “best practice” development knowledge
from front-line employees. Provided easy access to operating instructions and
practices for front-line employees across three shifts in two facilities.
* $800,000 in revenue growth produced by increasing account base 3% to 7%
through utilization of data mining techniques to create 20 user-defined reports
detailing market demographics to facilitate sales process improvement. 

Manager, Quality Assurance (1987 – 1995)
Managed 10 direct reports and project leaders promoting and improving quality
through use of product specifications, reviews, and Standard Operating
Procedures. Developed and maintained Vendor Quality Assurance program and
championed initiatives to increase knowledge and understanding of quality for
sales and operations employees.
* $400,000 annual savings impact generated through proactive communications and
cooperation between operational departments through bi-weekly meetings to review
processes that drive operations and defining internal customer requirements.
* Achieved 100% compliance with state and federal hazardous materials
requirements by creating review and approval process to eliminate use of
materials and supplies requiring special handling or personal protective
equipment.
* Increased on-time delivery performance 10% to 12% while improving individual
postal station satisfaction 15% to 30% by just-in-time delivery and material
packaging to meet individual postal station needs. Created foundation for the
organization to double its volume and circulation.
* $200,000 annual savings produced by reducing waste and excess raw material
consumption 15% through development of product quality specifications, use of
quality measurement instruments, and training all employees and managers on
Statistical Process Control.
Pressroom Supervisor, Riverside, CA (1985 – 1987)
Managed one shift lead and two crews of four press operators each ensuring
accuracy and quality of all printed products. Assembled high-performance team
through hiring and mentoring employees in work methods, procedures, and policies.
Maintained full accountability for inventory control. Developed Statistical
Quality Control program for press department.

EDUCATION / CERTIFICATIONS

B.S., Graphic Communications, CALIFORNIA POLYTECHNIC STATE UNIVERSITY, San Luis
Obispo, CA

Total Quality Management Certificate, CALIFORNIA POLYTECHNIC STATE UNIVERSITY,
Pomona, CA

Certified Quality Manager, AMERICAN SOCIETY FOR QUALITY, Milwaukee, WI

Quality Action Team Facilitator, ORGANIZATIONAL DYNAMICS INC., Billerica, MA

PROFESSIONAL DEVELOPMENT

The Management of Quality, THE JURAN INSTITUTE, San Francisco, CA

Vendor Quality Assurance, AMERICAN MANAGEMENT ASSOCIATION, Southern California

Implementing Change, OD RESOURCES, INC., Brea, CA

The Supplier Audit Workshop, ASQ, Covina, CA

CQE Refresher Course, ASQ, West Covina, CA

Internal Auditor Workshop, ASQ, Covina, CA

Cal / OSHA Compliance, DUFOUR & ASSOCIATES, Santa Ana, CA

Proposition 65 Compliance, DUFOUR & ASSOCIATES, Santa Ana, CA

Internal Auditor Workshop, ASQ, Covina, CA

PRESENTATIONS


Info * Work - GATF CIN CONFERENCE, Chicago, IL

Using Key Indicators to Drive Performance - GATF CIN CONFERENCE, San Diego, CA

Quality Improvement in the Sales Environment - GATF CIN CONFERENCE, Chicago, IL

Performance and Profit through Productivity
AMERICA WEST NEWSPAPER TECHNICAL CONFERENCE, Reno, NV


Quality Control of the Printing Process - CALIFORNIA POLYTECHNIC STATE
UNIVERSITY, San Luis Obispo, CA