Shanika N. Tualaulelei
E-mail: STUALAULELEI@YAHOO.COM

 

Summary: Looking for a position in your organization that utilizes my experience
and skills and that offers job growth and opportunity for advancement. 
Job Objective: CUSTOMER SERVICE, 10 years experience 
Experience: 
Job Title: Service Counselor & Dispatch 
Employer: Automobile Club Of Southern Calif., Long Beach, Calif. 
Dates: 8/06 to 11/07 
Duties: My job duties are to assist inbound callers needing emergency roadside
assistance. Resolve customer's issues and or complaints, collect on past due
accounts, set up new accounts,dispatch calls to the various tow truck stations
through the computer system CAD and assist in the new hire training class on
training new employees.  
 
Job Title: 411 Operator 
Employer: Telegate, San Bernardino CA. 
Dates: 1/02 to 12/02 
Duties: Assist Customers with directory assistants,and skip tracing for other
clients through the company.  
 
Job Title: Inventory Clerk 
Employer: Muscolino's Inventory, Signal Hill, CA. 
Dates: 5/01 to 10/01 
Duties: Took inventory in various grocery store chains.  
 
Job Title: National Accounts Rep 
Employer: Sprint PCS, Irvine, California 
Dates: 6/00 to 3/01 
Duties: Take care of billing inquires, disputes and activations for new wireless
customers, collect on accounts that where past due, also assisted in technical
support with trouble shooting and creating trouble tickets.  
 
Job Title: 411 Operator 
Employer: General Telephone (GTE), LONG BEACH, CA. 
Dates: 6/97 to 1/00 
Duties: Assist customers with residential and business listings from there home
or cell phones.  
 
Skills: INFONX 411.,  GTE (DIRECTORY ASS.),  CUSTOMER SERVICE REP.,  OPERATOR
(411),  DISPATCH 
Education: High School/GED 
 I graduated from high school with a 3.5 g.p.a., while in high school 
 I participated in Upward Bound Volunteers Of America, Shell Youth 
 academy, and also Pioneer electronics Academy. 
CA Drivers
License Class: C (passenger car) 
Willing to relocate: Yes 
References: Available on request