PROFILE:
  Technical Writing: Developed end-user and technical guides, quick
references, flow diagrams, and online help for installation, maintenance,
procedure, system, and information processes through progressive developmental
stages as well as revised existing documentation products.

  Research: Communicated with Subject Matter/Program Development
Specialists and/or reviewed currently available materials to completely
understand business, operational, and system processes and functionality

  Process/Information/Data Mapping: Researched and documented
operational processes and information/data flow between systems and business
organizations. 

  Change Management: Identified possible business and end-user
operational changes due to new system or operational implementations.

  Instructional Design/Development: Provided Organizational
Assessment/Evaluation, Project Scoping through Course Design, and Material
Development using ID and Adult Learning methodologies

  Technical Editing: Reviewed and edited technical and instructional
documents/manuals, quick references to ensure accuracy and completeness.

  Organized, thorough, detail oriented, self-starter, team player, with
excellent communication abilities. 

  Project Manager/ Supervisory background

  Programming/Technical support background

  Industry Experience: IT, Electronic, Healthcare, Utility,
Entertainment

  Knowledgeable in a variety of authoring tools: MS Office, Visio, Adobe
FrameMaker, etc.

  Client List includes:  Seagate, Southern California Edison, KBHome,
Avery-Dennison, Nestles Corp., Beverly Healthcare, Sun Healthcare Group,
Disneyland Resort, Textron


PROFESSIONAL ORGANIZATIONS:
  Society for Technical Communication (STC), SGV Chapter
  International Society for Performance Improvement (ISPI), LA  

EDUCATION:
B.S. University of California, Irvine, CA
A.A. Pasadena City College, Pasadena, CA
 
PROJECT EXPERIENCE:
Southern California Edison
08/06 – 02/08  Instructional Designer, Pomona, CA
  Designed and Developed training for system, procedure, business
process, and changes due to operational reorganization 
  Conducted research sessions with technical and consumer Subject Matter
Experts to understand system functionality/use, current operational procedures,
and the impact of the implementation on current end-user operation and procedure
  Researched and Documented flow of operational processes among multiple
business units and between job titles

04/05 - 08/05  Technical Writer, Chino, CA
  Researched and Documented flow of current and post-reorganization of
operational processes among multiple business units and between job titles
  Developed operational procedural documentation for newly implemented
organization layout 
  Conducted research sessions with technical and consumer Subject Matter
Experts to understand business functions, current operational procedures, and the
impact of the reorganization on the different business groups

02/03 - 11/04  Instructional Designer, Chino, CA
  Designed and Developed training to include the use of newly
implemented software systems in operational procedures 
  Conducted research sessions with technical and consumer Subject Matter
Experts to understand system functionality/use, current operational procedures,
and the impact of the implementation on current end-user operation and procedure
  Researched and Documented flow of operational processes among multiple
business units and between job titles

01/03 - 12/03  Technical Writer, Ontario, CA
  Designed and Developed operational procedures, desktop tools, and user
guides for new PC and PDA software systems
  Conducted research sessions with technical and consumer Subject Matter
Experts to understand system functionality and the impact of the implementation
on current end-user operation and procedure

11/01 - 11/02  Instructional Designer/Technical Writer, Rosemead, CA
  Designed and developed operational procedures, desktop tools for
District and Field Construction Accountants to incorporate new application
software
  Conducted research sessions with technical and consumer Subject Matter
Experts to understand system functionality and the impact of the implementation
on current end-user operation and procedure

09/00 - 09/01  Instructional Designer, Chino, CA
  Analyzed current work and training procedures and processes
  Designed and Developed Instructor and Participant training guides,
workbooks, job aids and quick references
  Interfaced with technical and non-technical Subject Matter Experts
  Lead Train-the-Trainer training sessions

05/97 - 12/99 Instructional Designer / Technical Writer, Irwindale, CA
  Developed and revised trainer/participant job aids, training and user
guides
  Interface with technical/programming and non-technical subject matter
experts
  Performed Train-the-Trainer training
  Trained and supported vendor-purchased software to in-house PC and HP
users
  Provided System/Training/Documentation needs analysis to IT for
end-users for system implementation and post-implementation support

KB Home, Pomona, CA
04/06 – 10/07  Technical Writer
  Reviewed document archives for most current document versions
  Developed training guide outline with topic overviews and resource
document(s) identification 

05/04 - 03/05  Technical Writer/ Document Designer
  Designed and Developed end-user operational system references and
training materials for newly developed proprietary software systems
  Conducted research sessions with technical and consumer Subject Matter
Experts to capture and understand current and projected business, system, and
operational processes
  Evaluated the impact of the implementation on current end-user
operation and procedure
  Researched and Documented flow of information between systems


Avery-Dennison, Pasadena, CA
10/05 – 02/06  Technical Writer / Project Lead
  Researched, Developed, and Documented flow of new operational
processes among multiple business units and between job titles
  Developed operational procedural documentation for newly implemented
organization layout 
  Conducted research sessions with technical and consumer Subject Matter
Experts to understand business functions, current enterprise operational
procedures, and the impact of the new organization on the different business
groups


Seagate, Costa Mesa, CA
01/00 - 08/00  Technical Writer/Editor
  Developed end-user/technical/training document presentations for
executive, end-user and technical audiences
  Interfaced with technical/programming Subject Matter Experts to
capture system processes and data flow
  Developed documentation standards


Disneyland Resort, Anaheim, CA
04/00 - 06/00 Instructional Designer
  Designed and Developed trainer/participant training documents and job
aids
  Interfaced with technical/programming and non-technical Subject Matter
Experts to capture system processes and data flow
  Trained and supported vendor-purchased software to in-house PC and
mainframe users
  Provided System/Training/Documentation Needs Analysis to IS for
end-users for system implementations and post-implementation support


Nestles Corp., Burbank, CA
06/99 - 09/99 Instructional Designer 
  Designed and Developed trainer and participant training documents and
job aids for newly developed proprietary ‘cube’ reporting system
  Interface with technical/programming and non-technical subject matter
experts to capture system processes and data flow
  Performed Train-the-Trainer training
  Trained and supported vendor-purchased software to in-house PC and HP
users
  Provided System/Training/Documentation needs analysis to IS for
end-users for system implementations and post-implementation support
 

Sun Healthcare Group, Tustin, CA 
04/96 - 05/97 IT Project Lead
  Developed Scope of  Work, Budget, plan, schedule, and tasks for the
technical/user documentation requirements of projects
  Identified project risks and took steps to minimize them
  Facilitated discussions regarding customer/project/management
expectations

04/93 - 10/96  IT Instructional Designer
  Designed, Developed and revised trainer/participant training documents
and job aids
  Interfaced with technical/programming and non-technical Subject Matter
Experts
  Performed Train-the-Trainer training
  Developed documentation standards
  Trained and supported vendor-purchased software to in-house PC and HP
users
  Provided System/Training/Documentation Needs Analysis to IT for system
implementations and post-implementation support of systems and end-users