ELEANOR CASTILLO SUMI, Ph.D.
1128 Ginger Lane, San Jose, CA 95128
[Send email to request phone number] 98-5541 ~
SENIOR OPERATIONS MANAGER
Successful operations leader with commitment to organizational development,
improved services, new business generation, and high customer service. Initiator
and strategic thinker with the ability to interact within all levels of an
organization. Skilled in initiating operational changes and transformations to
solve problems and increase efficiency. Adept at building teams and systems at
that maximize people, processes, quality, and results. Exceptional verbal,
written, and interpersonal communication skills.
Areas of Expertise:
* Administration & Operations
* Organizational Management
* Training & Development
* Total Quality Management
* Program Development
* Legal Compliance
* Employee Relations
* Budgets & P&L
* Cost-controls
“Dr. Castillo has put together and manages diverse departments and work teams
capable of meeting cultural and multi-lingual needs of customers. She sets
ambitious work objectives and expectations to accomplish the high volume of work
she expects of herself and her teams.”
Roberto Favela, Vice President of Administration, EMQ Children & Family Services
“The quality of Eleanor’s’ work is consistently high. Her wealth of knowledge
regarding research, outcomes and implementation of EBP is extremely helpful and
she is directly involved and manages her staff to producedetailed quarterly QA
reports that are comprehensive and helpful in analyzing and improving clinical
services.”
Darrell Evora, President & COO, EMQ Children & Family Services
CAREER HIGHLIGHTS
Reviewed technical merits and provided funding recommendations for grant
applications seeking SAMSHA funding for conferences (2000); dual diagnosis
services (2001); evidence-based services for trauma (2005); and campus suicide
prevention grants (2005; 2006; 2008).
Developed policy and training on evidence-based practices leading to a statewide
standard for best practices in children and adolescent mental health services.
Successfully created business processes with start-up sites resulting in the
ability to conduct remote audits of clinical documentation and program evaluation
and analyses of clinical outcomes.
PROFESSIONAL EXPERIENCE
CALIFORNIA COMMUNITY OPPORTUNITIES, Campbell, CA 2007 – Present
Executive Director
Hold responsibility for a $4.5M start-up not-for-profit agency (70 employees)
that serves individuals with developmental disabilities in the Family (and
Extended Family) Teaching Model.
Program Development and Administration:
* Provide leadership in developing program, organizational and financial plans
with the Board of Directors and staff, and carry out plans and policies
authorized by the board.
* Maintain official records and documents, and ensure compliance with federal,
state and local regulations.
* Assure the long-range strategy achieves its mission and makes consistent and
timely progress.
* Ensure successful implementation of the Family Teaching Model and Extended
Family Teaching Model.
* Develop business processes to streamline workflow, maximize data collection,
and inform clinical practices
* Maintain a working knowledge of significant developments and trends in the
field.
Communications:
* Keep the board fully informed on the condition of the organization and all
important factors influencing it.
* Establish sound relationships and cooperative arrangements with community
groups and organizations.
* Represent and publicize the programs and organization to agencies,
organizations, and the general public.
Relations:
* Ensure accurate job descriptions, timely performance evaluations, and
effective human resource practices.
* Hold responsibility for recruitment, retention, and disciplinary action of all
personnel and contractors.
* See that an effective management team, with appropriate provision for
succession, is in place.
* Maintain a climate that attracts, keeps, and motivates a diverse staff of top
quality people.
Budget and Finance:
* Jointly, with the president and secretary of the board of directors, conduct
official correspondence of the organization, and jointly, with designated
officers, execute legal documents.
* Work with the Finance Committee, the board, and staff to create budgets and
operate within its guidelines.
EMQ CHILDREN AND FAMILY SERVICES, Campbell, CA 2003 – 2007
Outcomes and Quality Assurance Director, 2003 – 2007
Corporate Compliance Officer, 2005 - 2007
* Directed and supervised all corporate operational activities in the Outcomes &
Evaluations Dept., Health Information Management Dept., and Quality Assurance
Dept. of a multi-site (Los Angeles, Sacramento, Santa Clara, and San Bernardino
Counties) agency.
* Reported directly to the CEO for a $55M not-for-profit mental health and
foster family agency providing a wide array of services from addiction prevention
and outpatient to wraparound and residential services.
Business and Systems Processes:
* Collaborated with the Information Technology to execute an efficient business
process regarding electronic health record (e.g., documentation, record storage,
e-learning, etc.), daily clinical practices, and adherence to federal, state, and
local regulations.
* Established outcomes and quality assurance processes at start-up regional
offices in collaboration with regional management and provide on-going
consultation on continuous quality improvement and total quality management..
* Integrated quality assurance (e.g., internal and external audit findings),
evidence-based practices, clinical outcomes, and legal and ethical issues on
clinical and social services and Medi-Cal documentation.
* Collaborated with Human Resources, Information Technology, and Training to
implement the Performance Management module for Softscape (Learning Management
and Human Resources Information software).
* Collaborate with the Training Department to address corporate training needs
regarding evidence-based practices and documentation of clinical services and
outcomes.
* Executed and streamlined business processes by coordinating corporate
responsibilities with Vice Presidents/Executive Directors in regional offices.
* Assessed and developed processes and procedures to support business
improvement, and growth.
* Participated in executive management level strategic and vision planning
development.
Outcomes:
* Developed program logic models in collaboration with clinical programs to
analyze treatment outcome on all services and integrate results in the provision
of clinical services.
* Liaised for agency and Research Advisory Council composed of national leaders
in the system of care field.
* Chaired Clinical Forum, reviewing internal outcomes data and national trends
to inform provision of services.
* Published articles and present at conferences.
* Chaired Internal Review Board (IRB).
Compliance and Quality Assurance:
* Oversaw and conducted agency-wide mental health chart audit reviews ensuring
documentation, credentialing, and fiduciary adherence to federal, state, and
local Medi-cal/Medicare regulations, Title 22 & 9, HIPAA, Corporate Compliance.
* Ensured adequate internal controls of policies and procedures are maintained
for clinical audits.
* Produced agency quarter and annual reports for various stakeholders.
Special Activities:
* First Five Research and Development Committee, and the National Wraparound
Initiative Advisory Group.
* Co-Authored EMQ Wraparound Supervision Manual and EMQ Wraparound Manual.
* Developed reports for the State Mental Health Services Act Oversight and
Accountability Commission.
* Conducted Organizational Cultural Competence Assessment.
ELEANOR CASTILLO SUMI, Ph.D. – PAGE THREE
HAWAII DEPARTMENT OF HEALTH, CHILD & ADOLESCENT MENTAL HEALTH, Honolulu, HI 2001
– 2003
Best Practices Training Specialist
* Developed statewide policy and practice guidelines for youth regarding
evidence-based treatment for various psychiatric disorders and best practices in
mental health in response to a federal consent decree (Felix).
Administrative:
* Chaired Dept. of Health- CAMHD and Dept. of Education- School Based Behavioral
Health Services (SBBH) Cross-Systems Training Committee (the State’s two largest
systems responsible for providing behavioral and mental health services to
children and youth).
* Developed statewide training curricula and dissemination of information and
supervision on evidence-based treatment for children in all levels of care
(schools to community agencies to hospitals), and their families.
* Managed activities of training assistants
* Liaised between direct-service providers and DOH/DOE senior management.
* Provided on-call crisis consultation to State emergency services.
Training:
* Provided clinical supervision and evidence-based treatment training for
disruptive behaviors and affective disorders to 2000+ mental health and education
administrators, professionals, and paraprofessionals.
* Conducted in-services on evidence-based treatment, diagnosis, and assessment.
DIDI HIRSCH COMMUNITY MENTAL HEALTH CENTER, Culver City, CA 2000 – 2001
Director, Quality Assurance
* Supervised Quality Assurance department staff (including budget management and
staffing pattern) and psychology interns on program evaluation projects.
* Coordinated and conducted internal audits of client charts; and monitoring and
evaluating the level and quality of mental health and substance abuse services
provided to clients of all ages (children to older adults).
* Designed and implemented outcome studies based on logic models; and produced
outcome reports to all stakeholders (e.g., Executive Staff, Board Members,
mid-level managers, line staff, and consumers).
* Oversaw training of all staff in the agency’s 12 sites to ensure documentation
and compliance adherence to state, co |
