ERIC P. ELIE
4701 Clair Del ave. Long Beach Ca, 90803
Cell: (562)234-6970
Email Address: ELIEERIC@AOL.COM
OBJECTIVE: I am seeking an entry level to mid level position in lan/wan
networking support. My objective is to extend my IT skills into the networking
support areas of security, wireless technology, VOIP and router/switch
configurations.
BACKGROUND: Eight years experience of desktop support in corporate to warehouse
invirontments, involving desktop and laptop hardware and printer repair,
software install and configurations, Windows operating systems from NT to 2003
Server/XP professional. Two years experience as account administrator using
Active Directory. Voip account administrator with Cisco and Avaya phone systems,
desktop network connections involving patch panel troubleshooting to making
cables. Earned 6 certifications through self study during time of work
experience.
CERTIFICATIONS: CISCO CCNA, MICROSOFT MCP SERVER, COMPTIA
A+, COMPTIA NETWORK+, COMPTIA SERVER+, Hewlett-Packard Laser Printer
EXPERIENCE:
11/25/06 RSI HOME PRODUCTS – Anaheim – Helpdesk/Systems Analyst
Present Hired as part of Corporate IT helpdesk support team supporting onsite
and out of state offices in a Windows/As400 environment supporting areas of:
HELPDESK; Administering accounts using Active Directory, troubleshoot and
resolve network printing, application and Outlook e-mail issues, also lite JDE
administration, configuring Citrix for connection to AS400, assist in
supporting Intermec scanning & labeling system. Other duties include daily tape
backups and file recovery using Veritas application, building and maintaining
servers.
Telecom; administer accounts on Avaya/Audix with Message Manager voicemail
system and Cisco/Unity VOIP phone systems, troubleshoot and patch data and voice
ports.
04/07/05 SIEMENS BUSINESS SERVICES - Irvine - Second Level Technician
11/24/06 (continued employment – location change). Hardware\software
break-fix config\install tech in a health care environment at Edwards Life
Sciences. Worked with network team on for project move of 100 servers.
Support a campus of 2000 users performing installs and hardware\software break
fix of Dell laptops and desktops running XP O/S, configure Lotus Notes version
6.5, imagining threw network using Ghost version 8, configure wireless connection
on both laptop and desktops, install and configure applications on Compaq Ipaq
PDA’s, configure and synch calendar schedules between Palm Pilot PDA and laptops,
scheduling appointments with users using Altiris ticketing software and shipping
and receiving of replacement parts.
11/15/04 SIEMENS BUSINESS SERVICES – Los Angeles – Second Level Technician
04/06/05 Accepted Background clearance – Hardware Break fix technician, in a
banking environment at Capital Group in downtown L.A. supporting a campus of 2000
users providing hardware support of various IBM laptops, desktops and HP laptops
and printers, running on a Novel/Windows 2000 environment. Duties included
determining hardware vs. software issues, troubleshooting, identifying and
replacing of defective parts. Other duties included scheduling appointments
with user, managing tickets using Remedy version 4, also shipping and receiving
of parts.
12/07/03 Raytheon – El Segundo – install and break fix tech (contract)
08/25/04 Accepted Background clearance - Configuration\installation\break-fix
tech for secured government campus of 20,000 users on Novell based system using
Windows Professional 2000/XP O/S and Lotus Notes email software. Duties included
user data backup, imaging, Lotus note email configuration, network printing
configuration, setting appointments with users, updating and closing service
tickets using E-services program
12/31/01 Atlanticstreamline – Santa Monica – Network Administrator (contract)
02/07/02 Administrator of small Nt Based network, with mix of 98 and XP
environment, managed and configured DSL and T1 connection, configured Nt user
and Outlook email accounts, configure network printing, IP addressing, as well
as resolving various printing and software issues.
09/02/00 Xerox – El Segundo, California – hardware field tech (contract)
12/19/01 Accepted Background clearance - Hardware repair, configuring, and
upgrading for Dell, Compaq, and IBM laptops and desktops, also troubleshooting
and repairing various models of Hewllet Packard printers. Duties also include
ordering and Shipping of parts and managing and schedualing repair appointments
08/10/00 Hughes – El Segundo, California – Install Technician (contract)
09/01/00 Accepted Background clearance - Installation configuration tech.
Rollout of about five to six workstations Per day, on a Novell server & NT
client workstation. Duties involved back Ups of user data, TCP/IP, IPX/SPX
Configurations, CPU, Bios & Palm Pilot configurations, installations of software
such as Oracle and Sybase database programs using WinInstalll, Novell printer
and network drive mapping, Creating & modifying user profiles, extensive
troubleshooting of workstation network connections and software performance on
Lotus notes. Duties also included schedualing oppointments with user updating
and closing tickets with REMS Vantage program.
06/09/00 Manpower -North Long beach, California – PC Technician (contract)
06/20/00 Technician responsible for installing and configuring small Manpower
office of five networked Win95/98 workstations and one HP printer on a Lan Lite
network system. Duties included re-imaging, installing and configuring software
such as Lotus Notes and Power Base, many various trouble shooting of network
connectivity between hub and router ports
and testing T1 and dial backup connectivity.
11/22/99 Honda – Torrance, California – Install Config. Engineer (contract)
05/18/00 Team member of installation and configuration engineers of Compucom.
Performed configurations on Dell and Toshiba laptops and Compaq desktops
involving ghost imaging, software and hardware installation on a WAN with
approximately 5000 users, using WINDOWS 95/98 OS,OFFICE 95, LOTUS NOTES, BANYON
VINES and NT networking. Configure workstations for access to UNIX database with
TELNET and DB2. Performed workstation rollout involving network connectivity,
trouble shooting, file backups, and configure workstations for local and network
printing with on site and helpdesk Tech support for users.
2/10/99 Pac Bell - Southern California - Network Support Tech (contract)
7/15/99 Team member of Southern California Pac Bell system upgrade rollout from
Compaq 5133 Deskpro to Dell Pentium GX1 Optiplex with proprietary NT Workstation
operating system, Performed upgrade rollout procedure in a WAN invironment of
approximately 4000 users, involving uploading and downloading of files,
configure TCP/IP for static or DHCP, protocol binding, ad groups to domains, set
up local administrative accounts, configure network printers for workstations,
add application builds to the workstations using Config Tool, performed network
bounce procedures and troubleshooting. )
10/03/98 MANPOWER EMC – Irvine, California - Support Technician (contract)
1/25/99 Team member of NOS migration project rolling out Compaq computers by
migrating from Banyon Vines to Microsoft Windows NT on laptops and desktop
workstations, Performed quality assurance processes for Y2K compliance. Assisted
in technical support for users unfamiliar with Microsoft Windows NT, setting up
local and network printers, applications training and level 1 support.
MANPWOER Southern California Edison, California - Support Technician
Team member of Y2k roll out for data processing, data analyses using NetCenses
program.
MANPOWER -Unisys – Whittier, California - Support Technician (contract)
Team member of nation-wide roll out of Microsoft Windows NT Workstations,
utilizing software utilized for social security benefits, Installed
pre-configured PCs with Microsoft Windows NT 4.0 Workstation, Microsoft Office 95
and proprietary software, Performed network testing expectation procedures to
insure proper configuration of each NT Workstation.
Mar. 93 Elie Business Services - Westminster, California - Owner/Operator
Present Negotiating and consulting, customer service, buying and selling
refurbished computers, monitors, printers, terminals, phone systems, Software
troubleshooting, configured systems for customers usage.
EDUCATION:
• Software Education of America - Brea, California - Microsoft NT Network
Training
• Cypress College - Cypress, California - General Studies, 1992 - 1993
• Golden West College - Huntington Beach, California - Computer Basics,
Recording
Engineering
• Massanutten Military Academy - Woodstock, VA - High School Diploma –
General Education - Graduated 1990
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