Paris Andrea Derochea

862 Jay Avenue ~ Camarillo, CA  93010 ~ (530) 228-6013 ~ [Send email using form
at bottom]

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Executive Assistant-Customer Service-Sales

Top-notch assistant with seventeen years of experience coordinating office
management, customer service and sales support with a high degree of efficiency.
Maintain excellent communication skills, problem resolution abilities and a high
level of confidentiality. 

Professional Experience

Allstate Insurance Company, California, 1991 – 2007

Held positions of increased responsibility for this leading insurance company
and financial service provider.

•	Relieve agent of administrative detail on all projects.
•	Take initiative in agent’s absence.
•	Keep projects on schedule. (New business, endorsements, claims, billing,
etc.)
•	Maintain procedure manual to ensure consistent performance of routines.
•	Compose correspondence for own or agent’s signature.
•	Arrange essential mail for priority action order.
•	Check deadlines on incoming requests and put preliminary work into play.
•	Process replies on own initiative or from bosses’ dictation or notes.
•	Draft and research reports.
•	Handle all inquiries within my capacity.
•	Arrange “callbacks” to protect boss’s time when requested.
•	Provide back-up materials for callbacks, route calls elsewhere as needed.
•	Do phone surveys/inquiries as needed.
•	Maintain calendar to maximize own and agent’s efficiency.
•	Prepare meeting agenda and act as recording secretary.
•	Perform to ensure agent’s full confidence and assure discreet handling of all
business.
•	Screen visitors and provide back-up data as needed.
•	“Rescue” boss from laggards as arranged.
•	Arrange travel and prepare itinerary.
•	Improve/tighten storage systems.
•	Routinely re-order supplies.
•	Update mail/phone directories.
•	Recruit/hire/train/supervise full/part time staff as required.
•	Continuously sought training on projects outside of my range.

Computer Skills

ALSTAR, Windows, Microsoft Word, Outlook Express, scanning technology, advanced
internet research

California Property & Casualty and Life Licensed