Dwahanna Marlow
 27914 Via Del Agua, Laguna Niguel, CA 92677
 1. [Send email to request phone number] 30.3709     

EMPLOYMENT OBJECTIVE
Seeking a position as an Administrative Assistant or Office Administrative
Manager where my skills and experience can be profitably applied.
SUMMARY OF QUALIFICATIONS
I have proven background in all areas relating to the support of sales
operations including executives, sales personnel, technical representatives, and
customers. Ability to interact with manager  's demonstrating my skills;
multi-tasking and detail-oriented with the ability to coordinate complex projects
and events. I used excellent interpersonal and communication skills to handle
various management and customer concerns. I always demonstrated ability to
provide outstanding customer satisfaction.
Knowledge of computer software applications: Microsoft 95/98; Microsoft Office
97/2000; Outlook; WordPerfect 5.2, 6.0; and Lotus Notes. 
EMPLOYMENT EXPERIENCE
2004   “ 2009 PHILIPS HEALTHCARE 
 Administrative-Receptionist
  ˜ Answered 3 lines incoming for the service department.
  ˜ Main function was support to the Service VP and Department, customers, human
resources.
  ˜ Assisted with handling all service related issues and customer complaints.
  ˜ Responsible for sending out installation packets to the Field Engineer and
following through to make sure each system installed was in compliance with the
FDA before Audit. 
  ˜ Also handled the coordinating of conferences from various departments
consisting of managing conference rooms, food and materials needed. 
  ˜ Acted as shipping and receiving focal point
  ˜ Ordered office products for break room and general offices.
2001   “ 2004 CHARLES ABBOTT & ASSOCIATES
 Assistant to City Engineer and Planner
  ˜ Assistant to City Engineer, City Planner with meetings and correspondence.
  ˜ Help organize and structure the opening of the new incorporated City of
Aliso Viejo.
  ˜ Support to Building and Safety Department, Code Enforcement, Planning
Department.
  ˜ Responsible for designing proposals for the Public Works Department Design
and implement forms for Public Works, Building and Safety Department.
  ˜ Assist in configuring building permits, transportation encroachments,
grading encroachments.
  ˜ Handled citizen complaints for Public Works logging and follow up with
proper department.
  ˜ Responsible for setting up and maintaining Master Project Files, Tract
Files, Encroachment Files.
  ˜ Backup to the City receptionist.
1991   “ 2001 BAYER CORP., Laguna Hills, CA 
 Administrative Assistant
  ˜ Support to 3 Regional Service Managers with company procedures, policies,
and correspondence.
  ˜ Designed training program to automate field input for 20+ engineers of
customer service data.
  ˜ Coordinated pre-installation communication from remote sites.
  ˜ Maintained post-installation customer communication regarding service
instructions and survey data.
  ˜ Compiled customer service related data for tracking reports.
  ˜ Coordinated new hire tools, communication devices, autos, and related
employee information.
  ˜ Assigned special projects, post-acquisitions, contacting customers to update
database for existing equipment information and potential Y2K updates.
  ˜ Arranged special seminars and sales meetings for department managers.
EDUCATION
Secretarial/Bookkeeping Degree, Oklahoma School of Business, Tulsa, OK
Supervisory Training