WAYNE AANENSON
103 Kinnerly Court     Lincoln, CA 95648     Tel  [Send email to request phone number] 34.5952     Cell
408.429.3635 
     http://www.linkedin.com/in/wayneaanenson

Accomplished IT/Communications Engineering Professional with more than 20 years 
' added value in achievement building and aligning IT organizations with
strategic business objectives to achieve dramatic bottom-line results. Extensive
hands-on background in industry-leading telecom systems; experienced in the
design and implementation of VoIP and SIP. Effectively manages organizational
change, mitigates risk, infuses new ideas, and provides project deliverables
on-time and within budget. An outstanding relationship builder, skilled at
quickly gaining and maintaining the trust and respect of management, staff,
strategic partners, and customers. Strong project management skills with ability
to multitask and manage multiple small to large projects in a cross-functional
setting. 

Telecommunications   � Call Centers   � Voice Technologies   � Technology Design
& Implementation 
Presale Systems Engineering   � New Business Generation   � Client Relationships

Technical Support - Customer Support   � Sales Strategy   � Technical
Installation

HONORS: 2007 Honor Circle Award Chancellor Circle of Excellence Sales
Recognition - 2006 Honor Circle Award Circle of Excellence Sales Recognition -
2006 Team West Olympic    Award the Best    - 2006 Team West Olympic Hockey Award
   Delivers the Puck to Score    - 2004 Honor Circle Award Ambassador Circle of
Excellence Sales Recognition - 2004 The Succession Pyramid - 2003 Honor Circle
Award Circle of Excellence Sales Recognition - 2001 Honor Circle Award Circle of
Excellence Sales Recognition - 2001 Star Performer Independent Channel

CAREER HIGHLIGHTS

PRE-SALES SYSTEMS ENGINEERING Nortel, Sacramento, CA 2000   � Present

Telecommunications expert leveraging extensive systems knowledge and experience
to drive sales through the development of customer-centric technical solutions.
Work closely with engineers to gather and analyze technical requirements and
growth plans, ensuring successful delivery of solutions. Design and execute
specific sales agendas for targeted accounts, supporting sales account managers
in successfully capturing new business. Adeptly communicate highly technical
solutions and conduct training classes for technical and non-technical audiences
alike.
* Led the corporate inclusion for the City of San Jose VoIP solution, including
RFP response, selection committee presentation, and solution configuration. 
* Concurrently carried sales engineer and sales representative responsibilities
over the last three years.
* Recipient of multiple awards for sales and service excellence, including the
2007 Honor Circle Award, Chancellor Circle of Excellence Sales Recognition.

SENIOR ENGINEER, NEW PRODUCT INTRODUCTION Nortel Global Customer Care Services,
Santa Clara, CA 1997   � 2000
Conducted extensive pre-introduction testing and field validation of new product
offerings to ensure production quality and protect the image of the Nortel brand.
Technical subject matter expert, guided distributors and customers on
post-introduction installation, maintenance, and support. 
* Senior Engineer on the company  's initial release of brand-new VoIP
products.

EDUCATION & PROFESSIONAL DEVELOPMENT

ELECTRONICS CURRICULUM - UNIVERSITY OF CALIFORNIA, SANTA CRUZ
ELECTRONICS & FIBER OPTICS - SKYLINE COLLEGE
GENERAL CURRICULUM - WEST VALLEY COLLEGE

CERTIFICATIONS: NCDS NCTS (CS1000)/ NCTE Converged IP Networks     Contact
Center Self Service Workshop     Advanced Network Health Check Workshop    
Contact Center Top Gun Workshop     E911 Imperatives     Nortel Qualified Sales
Professional