Kimberly Crossland  *  IT Professional
 [Send email to request phone number] 86-8149  *  

SUMMARY
Skills: 
 *  Project Management, Business Systems Analysis, Application and Data Quality
Assurance
 *  Application and Report Development and Re-engineering
 *  Technical liaison between business team (including customers) and technical
team
 *  Customer Relationship Management; Sales Force Automation
 *  Business Intelligence

Professional achievements: 
 *  Recognized for the design and implementation of the UTi in-house Sales
Pipeline application. 
-Combined two types of businesses, Freight Forwarding and Contract Logistics,
into one application, eliminating the need for multiple tools.
-Enhanced Sales Team  's ability to collaborate regarding global clients
spanning regions/countries, improving overall customer relations and client
retention. 
-This project was used as an Enterprise IT example of best practices on how to
successfully collaborate with and efficiently utilize offshore resources.

 *  Initiated and designed the Candle Corporation  's proprietary Sales Toolkit
website.
-Simplified sales process, improving customer understanding.
-Reduced sales cycle by 60%, increased client base and effectively increased
bottom line. 
-Received the prestigious Candle Diamond award. 

EXPERIENCE
UTi Worldwide Inc., Supply Chain Management
Global IT Project Manager - Jan 2006  *  July 2009

 * Recognized for the design and implementation of the in-house Sales Pipeline
application, FOCSLE. 
 * Mentored project managers in the field to facilitate completion of customer
projects, improving project turnaround time and customer satisfaction, expediting
customer payments.
 * Managed several highly visible application and reporting projects. Average
size of projects ranged from $25k - $250k and consisted of 2 to 5 developers, and
4 to 10 global QA team members with iterative releases every 6 to 12 weeks,
including global training. 

DAVITA, INC., Dialysis Provider / Healthcare Industry 
Senior Business Systems Analyst - Sept 2004  *  Dec 2005

 * Initiated and coordinated an enterprise-wide Business Intelligence strategic
initiative. Results:
-Optimized data warehouse, decreasing data warehouse downtime, increasing user
productivity.
-Improved turn-around time for enterprise-wide management reports, from days to
minutes.
-Standardized department processes, meeting SOX compliance for data warehouse
and reporting change management.

 * Re-engineered business and functional processes, increasing resource
availability without impacting bottom line.

VILDEN ASSOCIATES, INC., Maritime Industry
Director of Business Intelligence - Jan 2004  *  Sept 2004

 * Initiated, designed, and implemented a Business Intelligence extranet for
global clients.
 * Streamlined business and development processes to allow for Business
Intelligence.
 * Analyzed and modified freight forwarding software applications for business
and client needs.

CANDLE CORPORATION, (acquired by IBM), Software Monitoring 
Global Project Manager / BSA  *  Sales and Marketing - Jan 2000  *  Dec 2003

 * Managed a team of offshore developers, developing and implementing custom
applications for clients.
 * Technical liaison between the clients and development team, improving
customer satisfaction.
 * Initiated, managed and implemented a sales toolkit extranet. 
-Simplified sales process, improving customer understanding.
-Reduced sales cycle by 60%, increased client base and improved bottom line. 
-Received the prestigious Candle Diamond award. 

 * Initiated, designed, managed and supported company extranet for global
clients in 60 countries, increasing revenue by offering customized business
intelligence (BI) solutions unique to their specific locale and business needs.
-Click-stream analysis - allowed the clients to make decisions on placement of
pages, marketing materials, links and buttons, improving user experience,
increasing sales.
-Market Basket Analysis *  Utilizing the click-stream analysis theory, improved
understanding of what type of products sold with other products. Improved
marketing strategies, increasing sales. 

PRIOR EXPERIENCE
MCI SystemHouse (acquired by EDS), Global Consulting Firm 
Functional Manager - Nov 1998  *  Dec 1999

COGNOS CORPORATION, Business Intelligence 
Senior Application Specialist  *  Western Region - Dec 1996  *  Nov 1998

LOS ANGELES TIMES, News Media 
Project Coordinator  *  Sales and Marketing - 1995  * 1996

COUNTRYWIDE FUNDING CORPORATION, Mortgage Industry
Project Coordinator / Business Systems Analyst - 1992  *  1995

EDUCATION
Project Management (PMP) Certification
Leadership Training
Business Intelligence Management
University of Phoenix  *  BSIS- in Progress
Other college credits acquired through UCLA and Pasadena City College

Professional and Technical Development Summary
Software development lifecycle (SDLC); Agile; Cognos Business Intelligence
Product Suite; OLAP; Oracle Discoverer; PMBOK; SOX Change Management Processes;
LDAP, SQL server; TOAD; Visual Basic; Microsoft Office Pro; MS Visio; MS Project;
MS SharePoint; StarTeam; MindManager; HTML; ASP; Cold Fusion; Drum Beat; Dream
Weaver; ACT; Sales Force Automation; Goldmine; GroupWise; Tibco GI, NetTracker;
Bugzilla; Lotus Notes.

Proprietary software: UTi: FOCSLE, uShip/eBookings, APS Accouting software;
Countrywide: CEDI, EDGE, EDGE II, Lender  's Access, Clues; Candle: ETEWatch,
eBA*SM, SM3.

BROAD INDUSTRY EXPERIENCE
Healthcare, accounting, freight forwarding, contract logistics, warehouse,
supply chain management, government, petroleum, news media, manufacturing,
maintenance, fitness, nutrition, medical, real estate, travel, mortgage lending,
insurance, e-commerce, entertainment and automotive.

Interests and Associations
Linked In, Sea-Space Symposium, National Space Club, PADI, USA Triathlon, LA Tri
Club, South Bay Women  's Choir and Ensemble, Google Ocean, Royal Victoria HOA,
Bipolar Research