PROFILE
  Certified Scrum Master 
  M.S. degree in Computer Science
  Trained in Advanced SilkTest /QAP
  Experienced with: Windows, UNIX, Linux, Oracle, SQL, Java, C++, Python, Visual
Studio, Eclipse, Testing methodologies, SDLC models, Agile software development,
StarTeam, SilkTest, CaliberRM, Quality Center, Excel, Outlook, Project,
PowerPoint, BMS, ClearCase, Server/Client technologies
  Consulting and customer relations experience in China, Taiwan and Singapore
  Fluent in English, Mandarin, Tagalog and learning French
  Willing to travel and/or work remotely

PROFESSIONAL EXPERIENCE
2006 - 2009 Program Manager at Borland Software
  Sole Program Manager for products generating a multi-million dollar yearly
revenue from a large customer base including Fortune 500 companies.
  Delivered 9 software releases on schedule through successful scoping, planning
and execution of the StarTeam Enterprise product line. 
  Ensured alignment of business objectives to the development life cycle by
maintaining and presenting release plans, establishing baselines, and directing
team to all life cycle phases all the way to implementation.
  Defined clear process where non-existed such as communication processes that
ensured successful team collaboration with new offshore team as well a patch
process that ensured successful release of high quality patches to customers.
  Ensured stakeholder agreements on conflicting issues such as defining contents
and expectations of each product release and ensured that timely decisions are
made, documented and executed. 
  Ensured clear team understanding of project status by increasing visibility of
goals, release plans, ownership, status, and progress within product teams and
Executive Management.
  Proactively managed risks by identifying and assessing risks and prioritizing
risk reduction measures based on identified strategies
  Evolved development process from Sequential-]Iterative-]Agile which made the
team more efficient and thus able to target achievable release dates while
ensuring quality. 
  Directed projects through the development life cycle phases by introducing
release activities that kept team moving forward such as: bug triage, planning
sessions, backlog grooming sessions, retrospectives, shipping work items, and
knowledge transfer sessions.
  Managed the QA team during transition period as well as bringing new
management up to speed. 
  Engaged in recruiting of QA and Development team and mentored Program Manager
for both cross-product and escalation teams.
  Shortened the release cycle by 2.5 months through improvement of QA process,
introduction of QA estimation techniques, and assisting in the implementation of
agile QA, thus reducing back-end regression cost.
  Completed multiple projects including an automated system to generate chart
metrics for Customer Escalation and core products progress. No Metrics were
available before this accomplishment.

2003  *  2006 Quality Engineer IV at Borland Software
  Assumed a leadership and mentoring role for new and junior members of the QA
team and created comprehensive test plans to meet testing requirements.
  Performed StarTeam Server Oracle and SQL database migration and upgrade
testing on Windows and UNIX platforms. 
  Assigned to China and UK to assist in the implementation and troubleshooting
of the StarTeam product at customer sites.
  Automated the StarTeam Client on the SilkTest QA automation tool using the
Silk 4Test language to construct testcases and functions in Object Oriented
methods.
  Developed comprehensive test case suite for StarTeam Integration to HP Quality
Center. 

2000  *  2004 Product Support Engineer at Borland Software (StarBase Corp)
  Supported large customer base on the StarTeam Enterprise product line.
  Main engineer providing UNIX related support. 

1998  *  1999 Technical Support Engineer at Industrial Light and Magic
  Provided UNIX support to Technical Directors working on all feature films.
  Supported film productions by resolving technical issues and difficulties with
render servers, sable machines and file servers.
  Wrote UNIX python scripts to automate administrative tasks
  Responsible for system administrative tasks including user account management
and mail administration for entire ILM employee base.

1997  *  1998 Product Support Engineer at Walt Disney Feature Animation
  Supported CGI animators and Technical Directors on technical issues reported
against Alias Power Animator, Maya, Photoshop, Illusion, Matodor, Prisms and
other proprietary applications.
  Configured and standardized UNIX environments for in-house users.
  Mainly supported issues on SGI and IBM platforms.
  Assisted in backups and restores of production data.

1995  *  1996 Information Systems Analyst/ Programmer at Vision Expedition 
  Led a team of technicians in setting up WORLDLEDGER 4000, an online accounting
system provided by WORLDSPAN.
  Created custom C++ application which allows data entered from existing airline
reservation system to interface through WORLDGER 4000.
  Setup entire network system for the company.

EDUCATION
University of San Francisco
Master of Science, Computer Science  *  Dec 1996
Bachelor of Science, Computer Science  *  May 1995

REFERENCES 
Recommendations can be viewed via LinkedIn profile at
http://www.linkedin.com/in/sallynlee
References and their contact info are furnished upon request