Jeannette Camacho


 [Send email to request phone number] 74-3812


SKILLS
Trouble shooting technical issues
Assisting customers with application questions and issues 
Responsible for the development and administration of BMS Remedy ARS system
application and implementation of new functionality including forms, workflow,
alerts, filters, escalations, menus and other related components based on
business requirements
Data Migrations
Remedy Application Development
Remedy Flashboard Development 5.3 and 6.3
Quality Assurance and Testing
Technical/Business Skills Requirements Gathering and Business Analysis
ITIL methodology 
Remedy ITSM 6x and 7x
Remedy ARS 3.x, 4.x, 5.x, 6x and 7x
Remedy CM, AM, and HD 
Remedy Web 4.x, AR Web 3.x and 4.x, Mid Tier 5.x
Remedy Migrator 2.x, 3.x and 5.x
Remedy DSO
Supporting SQL Commands
HP Openview
Customized Reports in Crystal and using Flashboards

Network & Server Operating Systems
Windows 9x, NT, 2000 and XP, Sun Solaris 2.x, 7 and 8
Unix

Databases 

Oracle 
SQL Server 
Informix


REMDEY SELECTED PROJECTS

Longs Drugs Walnut Creek, CA March 2006- Nov 2007
Upgrade Remedy server from 5x to 6.3
Upgraded OS from Informix to Oracle
Created Customized forms and created workflow -menus, active links filters,
notifications for healthcare and pharmacy
Installed and Configured Mid Tier 
Customized Crystal Reports for both clients and web
Remedy 5x and 6.3 System and Application Support
Trouble shooting technical issues
Responsible for the development and administration of Remedy ARS system
application and implementation of new functionality including forms, workflow,
alerts, filters, escalations, menus and other related components 
Group and User administration
Secure Remedy license acquisition and distribution

Healthnet, INC Folsom, CA Aug 2005- March 2006
Upgrade 6.3
Installed AR System 6.0 ITSM
Customized Remedy Helpdesk 5.6 Problem/Incident Management - workflow menus,
active links, filters and escalations
Customized Remedy Change Management 5.6 - workflow menus, active links, filters
and escalations
Customized Remedy Asset Management 5.6
Trouble shooting technical issues
Responsible for the development and administration of Remedy ARS system
application and implementation of new functionality including forms, workflow,
alerts, filters, escalations, menus and other related components 
Designed Flashboard module with customized reports and associated workflow
Group and User administration
Secure Remedy license acquisition and distribution
Build customized reporting application
Installed Mid Tier
Customized Crystal Reports for both clients and web
Remedy 6.3 System and Application Support 
 Data configuration/Load




Brocade San Jose, CA May 2005 - Aug2005
Upgrade 6.01
Quality Management 5.0
Building, Modifying customized forms and workflow
User Requirements
Documentation

Iowa Air National Guard January 2005 - January 2005
Trouble shooting ITSM Applications 5x
Form Customization
Helpdesk and Change Management Customization

Synopsys San Jose, CA January 2005 - January 2005
Data Migration from AR System to SAP database
Remedy Training

Ryder Corp Miami, FL September 2004 - October 2004 

Installed AR System 6.0 server
Installed Remedy ITSM Suite 5.6
Customization to Remedy Applications and workflow
UAT Testing scripts
Data Configuring

MCI Sacramento CA. March 1999 - June 2004 
User Requirements
AR System 5.0 upgrade
AR System 4.0 development on Oracle - Help Desk Applications, Customer Database,
Help Desk Template modification, AR Filters, AR Active Links, and AR Escalations
Developed and implementing Remedy Change Management
Developing and implementing Asset Management 
Designed Flashboard module with customized reports and associated workflow
Mid-Tier 
Remedy Web development
Crystal report development
Report writing
Customized Remedy form development 
AR Web 3.0.1 development
Single line of support of the Remedy system
Multiple state client support
Remedy training
Remedy upgrades both client and server
Secure Remedy license acquisition and distribution

Franklin Templeton Group Rancho Cordova CA. August 1998 - March 1999
Global Remedy Implementation
Testing document 
Customized user manual 
 AR System maintenance 
Help Desk 3.0 modification
Telemon integration 
AR Web 3.0 development
SLA
Trouble shooting technical issues
Responsible for the development and administration of Remedy ARS system
application and implementation of new functionality including forms, workflow,
alerts, filters, escalations, menus and other related components 
Group and User administration

Barnhill Associates Inc. Denver CO. June 1997 - May 1998 

Requirements analysis
AR System implementation
AR System development - Call Tracking System, Help Desk Applications, Customer
Database, Help Desk Template modification, AR Filters, and AR Active Links
AR Web development
Reporting development and implementation
DDE, Crystal, and MSOffice 
Experience Unix, Informix, Oracle, and NT server
7x24 customer support

Coral Systems, Inc. Longmont, CO May 1996 - June 1997


Administer user database - New user setup, secure license acquisition and
distribution

Development of call center and engineering tracking database
Report generation
Training new and existing users on features and functionality
Establish archiving and backup schedules
Weekly status reports
Equipment and software tracking
Generation of Purchase Orders for hardware acquisition
Prepare expense reports for Coral personnel
Prepared PowerPoint presentations
Maintaining management business schedules




Professional References