SUMMARY OF QUALIFICATIONS

Highly motivated and results-oriented individual possessing exceptional
communication skills and strong customer focus. Demonstrate the ability to
streamline operations, thereby increasing efficiency and company profit. Possess
comprehensive knowledge of the service and repair of peripheral communications
equipment. I am a Proactive problem solver who has foresight to efficiently
uncover complex technical problems, and offer effective solutions to achieve
clients’ goals.  

PROFESSIONAL EXPERIENCE

LOMPOC HEALTHCARE DISTRICT – Lompoc, California	2002 - 2007
Facilities Maintenance  Coordinator	
Promoted to balance dual responsibilities of offering Information Systems
support to 400+ electronic information users and routing and prioritizing
requests for Facilities Maintenance assistance of a 60-bed acute hospital and a
110-bed Skilled Nursing Facility.
Achieved 100% accountability of all Biomedical inventory by conducting audits
and lowering equipment costs management programs through improvement processes.
Led project to identify and document all biomedical equipment through
photographic records and uploading records in the maintenance management database
to simplify identification by outside vendors.
Provide continuous auditing of inventory database to ensure deletion of retired
equipment from all maintenance schedules thereby reducing outside printing costs
by 40%.

Patient Accounting Representative/Commercial Accounts	2002
Chosen to serve as account representative for 1700 commercial patient accounts
with responsibilities including initial billing, follow-up and handling appeals
to claim denials by commercial insurance carriers.
Increased departmental productivity by 50% through suggestion of utilizing
Internet access to commercial insurers’ websites to check eligibility and status
of claims.
Modernized division processes to increase pace of revenue collection resulting
in a boost to monthly collections of approximately $600,000.

JASPAN MEDICAL SYSTEMS – Santa Barbara, California 2001
Purchasing Coordinator
Brought on by one of the largest durable medical equipment resellers in the
country to handle all aspects of order processing, expedition and delivery and
set up of power wheel chairs for non-ambulatory clients.  
Honed strong communication and interpersonal skills to gain complete client
history and develop prospective leads that enabled substantial sales revenue
growth.
Awarded responsibility as single point-of-contact for technical support,
extended warranty service coverage for ability to convey compassion to clients
while maintaining focus on a positive profit margin, and ensuring preferred
pricing delivery from equipment manufacturers.

COX COMMUNICATIONS – Santa Barbara, California	2000
Communications Center Representative
Hired by a mid-sized communications provider serving 70,000 customers to provide
help desk support to internal and external customers and direct routing and
dispatch of technicians responsible for onsite resolution of customer issues.
Employed communications expertise to provide effective and rapid resolution to
minor service issues via telephone contact that realized savings in
transportation costs, service calls, and overtime.
Coordinated departmental efforts to exceed corporate objectives regarding client
satisfaction and value-added transactions by motivating associates to
consistently provide professional and exceptional customer service; efforts
resulted in the department surpassing standard goals by 20%.

ITT INDUSTRIES, WESTERN OPERATIONS – Vandenberg Air Force Base, California	1995
- 2000
Senior Communications Controller 1998 - 1999
Earned advancement in recognition of technical expertise and job performance to
build and test communications packages for operational certification and launch
support for a technical services contractor specializing in aerospace engineering
and space launch operations.
Expertly monitored alarm panels and essential circuits to ensure proper working
order of all systems and receipt of critical data reports to determine the safe
flight parameters for rockets.
Assisted in the launching of a Help Desk to answer user trouble calls and
dispatch appropriate technical assistance. 

Data Center Technician	1995 - 1998
Troubleshot and repaired data communications equipment in support of the Range
Safety Center.  Performed preventive maintenance checks at various locations to
ensure operational readiness of assigned equipment resulting in 100% of missions
ending in success.

CALIFORNIA ARMY NATIONAL GUARD – Atascadero, California	1995 - 1998
Radio and Secure Device Repairer
Utilized in-depth knowledge of secure devices designed to work with specific
systems to isolate faults and rule out good items successfully.

UNITED STATES ARMY 1987 - 1995
Field Comsec Equipment Repairer
Recruited to provide maintenance and repair support to the Special Operations
Command (Airborne) conducting recon, rescue, and relief services behind enemy
lines.  Restored encryption and decryption devices to working order and performed
maintenance in the field during test exercises and during the warfare arena.

TECHNICAL EXPERTISE

Proficient in the use of multiple computer programs for the creation of reports,
correspondence, and spreadsheets; troubleshooting customer issues; and
networking.
Microsoft Windows XP/ Vista
Microsoft Office 
Networking	


EDUCATION, LICENSES AND SPECIALIZED TRAINING

UNIVERSITY OF PHOENIX – Online	August 2004		
Completed two years of college.

UNITED STATES ARMY 1987 - 1995		
Training Log for Security Equipment License
SINCGARS Maintainers Course
Communications Security Equipment Course Diploma
Basic Electronics Certificate