SUMMARY

Information Technology Professional with proven experience including roles as a
manager, project leader, systems analyst, systems integrator of PC and Unix
environments.  Knowledge in all stages of software development life cycle, from
analysis through implementation. Successfully managed numerous projects and teams
in system upgrades and replacements.  Played a key role in vendor selection,
analysis of business requirements, vendor management, system development,
implementation and on-going support.  Strengths include:  

•	Problem Solving	•	Management Presentations
•	User Training	•	Project Cost Estimation
•	Resource Management	•	Software Systems Selection
•	Systems Integration	•	Delegation
	
	

PROFESSIONAL EXPERIENCE

Computer Sciences Corporation (CSC) 						
Application Delivery Manager / System Analyst 	                                
2001 – 2007

Managed and recruited the key talent needed to build a strong application team
of system analyst and contractors to support various health-care applications.  A
team of HL7 specialist was also under my direction to ensure seamless integration
between the various systems. 

As a hands-on manager, we supported a 300 bed facility with 32 outpatient
on-site clinics and 5 remote ADT locations. As part of this support I
participated in the following McKesson Star activities on a daily basis. All
daily maintenance and development customer based support tickets were distributed
appropriately between my staff and me. 

•	Took direct calls from departmental users regarding ADT, Clinical, Ancillary,
and/or Patient Accounting issues or questions for things like; questions with
reports, room & bed issues (patient was discharged but still showing up in the
bed in Star), charges not posting, patient did not cross over to clinical system,
etc.

•	Created User IDs in MSE and attached to appropriate menus.

•	Maintained tables Added and deleted codes to/from all tables following
hospital procedures. Some of the tables to name a few were:
o	Nursing Station
o	Room & Bed
o	Sim / Fim
o	Patient Type 
o	Hospital Service Codes
o	Religion
Note: Table modifications were coordinated across the institution and with
external vendors to ensure that all systems could handle new or modified data
that affected interfaces.
Charlene Ferguson	Page 2


•	Worked closely with HL7 team to develop new interfaces with ancillary an
external applications, researched and resolved ADT, Clinical, and Charge
transaction issues as appropriate.

•	Set-up additional security levels so that non-business office staff could key
late charges.

•	Created Forms
o	Facesheet
o	18-1 Form (Treatment Authorization)

•	Created Menus – Over the past five years I have created over 32 menus for
various departments based on access needs.

•	Troubleshot census on-line and report issues.

•	Create query reports as requested by departmental users.

•	Reviewed STI documentation and provided clarity to end-users as appropriate. 
Reviewed to determine which STI’s were applicable and required testing. Also,
worked with patient accounting analyst and departments to coordinate
implementation which was performed by my technical analyst.

•	Provided the non business office areas tools necessary through menu
development and query creation to perform some of their critical revenue
generating task by providing access and functionality to the Star Patient
Processing and Accounting system such as:

o	Pharmacy – Ability to key charges and perform Account Inquiry
o	All registration / admission areas were given access to key charges (regular
and late)
o	Nursing was given access to key charges, make accommodation code changes, and
account inquiries
•	Rotated after-hour, weekend, and holiday on-call support with the staff. Each
person was on-call for one month at a time with a minimum of 4 months per year.

•	Worked with McKesson when appropriate to correct those items we did not have
access to. For example: Index or pointer issues, reports that don’t tally even
thought input data look fine.

•	Worked closely with lab staff to implement and support interfaces between the
hospital and IDX for ADT and Charge data.

•	Participated in and on occasion lead the change control meetings as a voting
member.  In addition served as the liaison between Star and the clinical and
ancillary systems.

•	Developed test scenarios, coordinated and participated in cross-application
testing and solution resolution.

•	In addition to the analyst task, as part of the management duties, prepared
staff forecast and departmental budgets, recruiting analyst and integration staff
members.









Charlene Ferguson	Page 3


Childrens Hospital Los Angeles	  1997 – 2001
Application Manager		    					            1999 – 2001


In support of health-care applications, recruited key talent to build a strong
team of systems analysts.  

•	Managed the implementation of the a Patient Processing & Accounting system
that provided the hospital with a better management tool for monitoring their
Census statistics, Billing and Collections productivity.

•	Led the design, testing and conversion of patient accounting bad debt data
from old DG system to McKesson’s Star Patient Accounting System.

•	Performed the first year of Star on-call after-hour, weekend, and holiday
support for both ADT and Patient Accounting post the initial implementation.

•	Participated in the Cerner Clinical system implementation.

•	Participated in Cerner Clinical issue resolution meetings for multiple
application components.


Senior Business Systems Analyst					            1997 – 1999

Provided on-going application support for homegrown patient accounting system
and learned the McKesson application in support of the upcoming install.

•	Performed as part of the team that successfully built the 200+ tables required
for the successful implementation of the Star Patient Processing and Patient
Accounting System.

•	Created user-friendly documentation of the new system that helped with the
transition between the old and new system that was used for end-user training. 
Also helped develop process flow documentation.

•	Mentored less experienced co-worker on the new system functionality.

•	Provided Train-the-Trainer ongoing user application training as appropriate.

•	Created work plans that allowed the implementation teams to work in a more
effective and structured environment to meet objectives.








Charlene Ferguson	Page 4


UniHealth America								   	     1969 – 1997
Senior Business Application Analyst

Provided on-going application support as part of a four-staff department for
eight hospitals located in Southern California and New Jersey using the SMS
Patient Processing, Patient Accounting and Medical Records systems. A major
accomplishment was:

•	Implemented an imaging solution in each of the 8 facilities that allowed for
cross-departmental access to patient insurance and other vital financial
information which improved overall efficiency and minimized / eliminated the need
for chart pulls for this type of data. 



TECHNOLOGY

Using UNIX and Oracle platforms managed and supported various vendors (McKesson,
Cerner, SMS, Phillips, etc.) and home-grown applications for Patient Processing,
Clinical, Patient Accounting and eIntegration applications.  In addition, am
McKesson Form & Menus certified, and have McKesson SQL expertise.


EDUCATION

•	Coursework in Business Management, Community College, Los Angeles, CA
•	Coursework in Project Management, NETgLearning
•	Secretarial Certificate, AAA Business School, Annapolis, MD
•	Problem Solving Certificate, NETgLearning


PROFESSIONAL DEVELOPMENT

Application Leadership Program, Falls Church, VA