Shabbir Manzoor 

1063 Morse Ave Apt 11-106
Sunnyvale, CA-94089
Home  [Send email to request phone number] 47-0400 
Cell  [Send email to request phone number] 06-6010 

OBJECTIVE
A position in Support Engineering where my 5 years of QA Systest plus 2 years of
Customer Support experience and a strong passion for communication be fully
utilized.

SUMMARY 
    Varied industry experience in quality-assurance, client-support, network
design & implementation, administration and support of Internetworks.
    Extensive QA experience on Firewall/IPSec VPN security devices covering
system level, feature, scalability, performance and stress/endurance testing
scenarios.
    Also, experienced in client-support as Customer Service Engineer with IBM,
Pakistan and as Network Engineer responsible for network design & implementation
with Unisys, Pakistan.
    Furthermore, experienced in network administration and support of LAN/WAN at
both Dewan Mushtaq Group as Network Engineer and Department of Disability
Services (Wichita State Univ.) as Graduate Assistant.
    Worked extensively on Routers, Switches, Firewalls and Test tools.
    Expertise in several L2-L7 protocols.
    Utilizing multitasking skills to work on projects and meet deadlines in
fast-paced environments.
    Team player with excellent inter-personal, business communication skills and
thirst for excellence.

EXPERIENCE
Juniper Networks, Inc., Sunnyvale, CA - Member Technical Staff Mar  '06   “
Present
    Part of the System Level Testing team that integrates multi-scoped features
of Juniper  's SRX series firewall based on real-world scenarios and customer
profile.
    Worked on integrating Juniper  's UAC, IDP, IPSec, HA, etc. in SLT Test
beds. 
    Have successfully ran regression testing for various Junos Releases on
Automation test bed 
    Well versed with the NPI process and the software release cycle.
    Execute performance, stress and scalability testing using multiple traffic
streams.
    Generate VPN, HTTP, FTP, attack and multiple network traffic using traffic
generation tools.
    Work closely with developers and team leads to coordinate testing efforts,
maximize test coverage.
    Review products  ' functional specifications, test case development,
executing test cases, reporting bugs in features or problems with integration of
multiple features. 

NetPolarity, Sunnyvale, CA - Test Engineer Mar  '05   “ Mar  '06 
    Performed ScreenOS regression testing and documented all test case results.
    Duties included QA testing on Netscreen/Juniper Firewall/VPN security
devices.
    Filed daily bugs, followed-up and verified fixes before closing bugs and
collaborated with developers.
    Upgraded/verified new hardware & firmware as well as software. 
    Created test scenarios and execute deep inspection techniques to isolate
deviation from functional specs.
    QA test projects included platform testing, NAT Implementation, hardware
Flow and Stress testing, routing enhancement testing, ADSL and 1483 Feature Set
testing and capacity testing on whole array of Juniper Firewall devices.

IBM Italia, Pakistan - Customer Service Engineer Nov  '00 - Jan  '02
    Managed assigned territory and resolved account related problems.
    Maintained customer satisfaction above required level with a first time fix
of 92%. 
    Provided 24 —7 on-call support to major clients with a response time ([2Hrs)
of 80 %.
    Provided planning, installation, trouble-shooting, and support services on
enterprise servers.
    Prepared and maintained backup strategy and disaster-recovery plans for
customer networks
    Hands-on experience in full range of AS/400, RS/6000, Netfinity Servers and
other peripherals. 
    Extended sales leads to the marketing team and helped achieve overall sales
target.
    Participated actively as member of Cisco Network Solutions Group in
designing, configuring, commissioning and maintenance of Cisco products. 

Dewan Mushtaq Group, Pakistan - Network Engineer Jul  '00 - Oct  '00
    Involved in design, implementation, administration and support of LAN and
WAN communications. 
    Performed installation and configuration of Lotus/Domino, Domain Name System
(DNS), RADIUS, Mail & Wingate proxy Servers.
    Integrated VoIP using Cisco Router 3640 with FXS & FXO NMs on existing
PABX.
    Gained hands-on experience of configuring Cisco Routers, Firewall & VLANs on
Catalyst 2900.
    Prepared feasibility reports, surveyed various groups  ' locations for site
preparation and provided technical support to off-site engineers.
    Designed and implemented a daily backup plan and maintained security
policies throughout the network.

Unisys Pakistan (Pvt.) Ltd. Pakistan - Network Engineer Jan  '00 - Jun  '00 
    Provided 24 —7 support for maximum network availability.
    Extensive troubleshooting and disaster recovery skills.
    Experience of deployment and troubleshooting of Cisco Routers, Firewalls and
Switches.
    Prepared and maintained backup strategy and disaster-recovery plans for
customer networks.
    Provided pre-sales consultancy to prospective customers.
    Responsible for the deployment and support of Unisys ES7000 and other
multiprocessor servers.

OTHER EXPERIENCE
    Department of Disability Services, WSU Kansas - Graduate Assistant Aug  '02
- Jan  '04
    IBM Italia, Pakistan   “ Internee Jun  '99 - Aug  '99
    Philips Electrical Industries of Pakistan, Ltd., Pakistan   “ Trainee Jul 
'98 - Aug  ˜98

COMPETENCIES
Networking 
Layer 2 : STP, PPP, Frame-Relay, ATM, HDLC, MPLS
Layer 3 : OSPF, IGRP, EIGRP, RIP, BGP, IP/IPSec
Layer 4-7 : TCP, UDP, FTP, HTTP, SIP, SSH, Telnet
Hardware 
Cisco : Routers, Catalyst Switches, Firewalls
IBM : AS/400, RS/6000 and Intel-based x-Series
Juniper : Netscreen/Juniper Firewall and Routers
Traffic Gen. : IXIA, Spirent Avalanche/Reflector, Agilent Router Tester,
Breaking Point
Software 
OS : Windows 2000, XP, MacOS, Linux, ScreenOS, JunOS, IOS & CatOS
Packages : MS Office, Visio
Automation : TCL/TK and Perl
Affiliations : Member PEC, Member IEEE

EDUCATION & CERTIFICATIONS
Master of Science in Electrical Engineering, Jan  '02 - Jul  ˜04
Wichita State University-USA 
Bachelor of Science in Electronics Engineering, Jan  '96 - Dec  ˜99
Sir Syed University of Engineering & Technology-Pakistan 
Certifications 
    IBM Certified Specialist, 
    Juniper Networks Certified Internet Specialist- Firewall/VPN Track
    Juniper Networks Certified Internet Specialist- Enterprise Routing Track
    Juniper Networks Certified Internet Specialist- Enhanced Services Track

Note:
H1 sponsorship NOT required.