Olesea Ursu

5107 Passons Blvd, # 206, Pico Rivera, CA 90660,
USA                             
 [Send email to request phone number] 36-9217   email: [Send email using form at bottom]

Highly-accomplished, quick learner, team oriented and seeking experience to
contribute your organization’s growth. Professional attitude and work ethic.
Analytical thinker, with ability for problem solving and troubleshooting and
negotiation. Orderly and efficient approach to following up and completing tasks
on time.

                                                   WORK EXPERIENCE

•	El Monte RV, Santa Fe Springs, CA, USA                                        
                                05/2007 to present
Customer Service Agent
	Processing RV contracts and payments
	Handle customer inquires, complaints, billing questions
	Utilizes available resources to the benefit of the department/company
	Inspecting RVs prior to rental and upon return, as well  as create work
orders
	Performing general offices duties
	Good communication skills
	Excellent customer service skills
	Ability to answer and maintain a multi-line phone system
	Ability to build positive relationships

•	Advertising Magazine Super Oferta, Chisinau, Moldova                          
                       06/2005 – 09/2006
Journalist/ Assistant
	Answered and transferred all incoming calls to proper departments in a
timely manner
	Performed financial business transaction as needed
	Maintained professional documentation and company data base
	Writing articles in magazine about health and business
	Arranged and provided consistent service to the client by ordering
space in advertising magazine

                                                                 EDUCATION
•	Moldova State University, Faculty Physics, Chisinau, Moldova                  
                         2004       -   2007
	Specialization: in Metrology, Standards, Product  Certification and
Qualification:
	Spectroscopy: Trained in Chemical  Detection Methods including UV
detection, chromatography and polarity, as well as finding unknown chemicals by
running samples using search criteria
	Quality Control:  Quality assurance test ,Quality Management System
trends in managing with ISO standards
	Product Certification: Including national standards, the process of
certification and testing

•	 Theoretical High School “ Mihail Kogalniceanu “ , Chisinau, Moldova          
                                    2004
German profile (8 years) 

•	PC Knowledge:
 
	Word; Microsoft Excel, SwishMax, Photodex (ProShow Gold), Windows Movie
Maker,
        Power Point, Adobe Photoshop CS3, AcdSee, AVS Video Converter, Virtual
Dub

•	Language :
Romanian , Russian, German, Spanish, English, Italian