RUTH ELIZABETH EDWARDS

PROFESSIONAL PROFILE SUMMARY
Highly successful and self-motivated Senior Project Manager with a proven track
record of successfully developing and deploying medium to highly complex, large
scale infrastructure, server, and business application systems.    Demonstrated
understanding of the project life cycle, including implementation, development of
work plans, and communication planning.  Ability to effectively track and report
on project schedules, deliverables and budgets.  Effective in controlling scope,
managing expectations, and mitigating risk.   

Skill set highlights:
Project Management Certification	
Vendor Management 
Effective management presentations	
Change and Process Management  
Metrics and Scorecard analysis	
Risk analysis and mitigation 
Telecommunications – both voice and data	
Strong oral and written communication skills
Proficient in MS Office suite, MS Project, Power Point	
Strong people management skills
Conflict resolution and negotiation skills 	
Six Sigma 

PROFESSIONAL EXPERIENCE
FISHNET SECURITIES,  Livermore, CA 	06/2008 – 10/2008
Senior Project Manager, eBay account
Provided dedicated project management support for the in-house client, eBay, in
their Information Security/Infrastructure division.  Provided management
oversight for over 40 infrastructure project initiatives.  Additional
responsibilities included invoicing, maintaining project plans, communication
plans, and weekly metric status reporting to senior management.  Coordinated the
recruitment of contractors/consultants required for information security project
implementations.  Managed team of consultants which included approval of time
sheets, travel expenses, and on-boarding/exiting processes.  Proactively
monitored project engagements to control budgeting, resource allocations, and
phase durations.
Achievements/Highlights:
•	Served as a key contributor for defining the creation and enhancement of the
new Program/Project Management roles, responsibilities, and processes within the
PMO (Project Management Office).

KAISER PERMANENTE, Walnut Creek, CA 	12/2004 – 04/2008
Project Manager, KP-IT Infrastructure/Implementation Division 
Successfully managed several large and complex infrastructure projects in
collaboration with all Kaiser Divisions nationwide.  Project managed the
nationwide Lotus Notes email upgrades for Program Offices and served as the  
Infrastructure PM for Napa Data Center server implementations.
Types of projects included:  Data Center/server installations, nationwide email
program upgrades, Daylight Savings Time (DST) server upgrades, and executive
sponsored special task force initiatives.
Achievements/Highlights:
•	Key Contributor to highly visible executive task force: “99.9% Availability
Project” using Six Sigma methodologies. 
•	Project managed an executive sponsored project that encompassed three distinct
initiatives including Change Management, Process Improvement, and Metric
Reporting/analysis using SDLC (Software Delivery Life Cycle) and Scorecard/
Dashboard methodologies.

AT&T    (formerly SBC Communications) San Ramon CA	 2004 – 2004
Project Manager, Contractor ( short term, high visibility project)
Project managed infrastructure installations of multiple network servers
nationwide.  Received internal training for utilization of SBC’s proprietary
project management software application with MS Project. Simultaneously managed
small, medium and large internal infrastructure projects over the course of 6
months.  Facilitated and documented weekly project team meetings.  Implemented
sub-projects and sub-teams when necessary. 
Achievements/Highlights: 
•	Mitigated several project delays and resource challenges resulting in on-time
installations and customer satisfaction.
•	Procured and accepted deliveries of servers prior to year end deadlines 

BANK OF AMERICA, the Technical Center in Concord CA	 1997 - 2004
Sr. Business Consultant/ Sr. Project Manager/ Vendor Relationship Manager  
Provided consultation services for Business Partners in developing IT and voice
telecom desktop solutions.  Managed vendors and promoted to “West Regional IT
Vendor Liaison.”
Achievements/Highlights:
•	Project managed the conversions of over 2,500 desktop computers in the West
Region and served as the National Proactive PC Refresh Project as the Lead
Project Manager.  
•	Project managed IE6 and SP6 National Project Rollout.  Successfully
distributed Internet Explorer 6 (IE6) and Service Pack 6 (SP6) for Windows to
over 50,000 workstations nationwide in less than 8 months.

ANDERSEN CONSULTING – Northern California	1996 - 1997
Telecommunications Manager
Managed three Telecommunications departments within the San Francisco Bay Area
Andersen Consulting sites. Negotiated with vendors, suppliers, and service
providers.  
Achievements/Highlights:
•	Implemented large multi-cabinet Siemens ROLM PBX telephone system and Octel
voice mail system for expanding San Francisco office.  System design included ACD
(Automatic Call Distribution) call routing system

BANK OF AMERICA - Concord, CA	1994 - 1996
Telecom Voice Systems Engineer, Technical Center
Designed and engineered voice systems based on business requirements. Conducted
monthly traffic analysis for ACD call centers and worked closely with business
call center campaign activities for optimum utilization of hardware and software
usage.  Consulted and supervised major accounts vendors and suppliers in
connection with all Bank of America standard platforms.
Achievements/Highlights:   
•	Successfully voice engineered and assisted in the project management for the
replacement of a large networked 4,500 port 24x7 call center campus environment
site.  
•	Turnkey cutover to the new system was completed transparently within a 4-hour
outage window minimizing impact for approximately 3,000 call center agents and
their customers.

FUJITSU BUSINESS COMMUNICATIONS SYSTEMS Foster City, CA 1991 - 1994
Sales Engineer
Consulted, designed, and engineered telecommunications business solutions.
Project managed telephone system installations that were sold. Responsible for
margin/sales quota analysis and providing weekly reports directly to Senior Sales
Managers.  
Achievements/Highlights:  
•	Awarded Fujitsu’s “Outstanding Sales Engineer of the Year for West Region”
based on number of systems sold and exceeding sales engineering quota. The award
included attendance to Fujitsu’s National Presidents Club in Puerto Rico
VERIZON, Fremont, CA 	1987 – 1991
System Design Coordinator/Sales Engineer
Engineered, designed, and implemented telecom voice PBX and key systems. 
Conducted site surveys, collected and customized telephone system design.  Wrote
and input the program databases for PBX’s, key systems, and ACD’s.
Achievements/Highlights:  Awarded Verizon’s “Sales Engineer of the Year” based
on quantity of sold systems by assigned Account Executives.

EDUCATION
Bachelor of Arts, Speech Communications
Emphasis in Public Relations and Business Communications
California State University,  Humboldt
California State University * Long Beach
Speech Communications Courses

License: Completed state exam for a current C-7 Low Voltage license
Registered with California State License Board (CSLB) 
Registered with PMI (Project Management Institute)